SecurCare Self Storage

myron m 

on BBB

10 months ago

The price is higher than quoted now charging late fees due to payment. But I paid payment on time. 

Jason G 

on BBB

10 months ago

Undisputed most predatory rate increases I've ever experienced. They give you a good rate moving in then once you're in they increase rates every 3 months. 44% increase in 6 months for a freaking parking spot; started @ $140; now $202 in 6 short months. 

Eric B 

on BBB

10 months ago

Opened a public storage account June of 2024 at ****** now I'm paying close to ****** higher then any other renter in this facility . 

Kelly D 

on BBB

10 months ago

I have been treated horribly here. I believe i have been discriminated against because of my race. I left a complaint stating "I felt like the 2 employees here were trying to steal my belongings. Due to the fact that they were constantly cutting my locks and putting on locks that i had no key to. I think I was late twice but I have had maybe 5 locks...? Well my unit was broken into ( although the lock was not cut or anything) just my items taken. Then I was told they have no cameras in my area. This is unacceptable and I don... read more

Jason S 

on BBB

10 months ago

On the auction and rental side, they are very shady and or have very suspicious managers. Multiple facilities throughout ********, *************** and ******** (areas I was stationed in the service) have had obvious staged units- people dont pay over 300 a month on empty boxes ( one example in may 2025) A facility in ****** had a auction unit I was following for some time show back up, and then again within a month ( unusual according to their terms I found out) to find after 2 grand in bids, EVERY BOX WAS EMPTY? Yes I had a... read more

Paige M 

on BBB

10 months ago

Hi, this isnt specific to this location as they personally didnt do anything wrong. I called to set up a storage unit while I was moving on August 10th, 2025. It wasnt location specific but they put in the wrong email address. I called and she said I had to do it in person to get it fixed. Every time Ive been there, nobody has been in the office to get it fixed. I cannot access my online account and its frustrating. Because of this, I have no online access to manage my unit, make changes, or view my receipts or renting detai... read more

alfonso C 

on BBB

11 months ago

I emptied the warehouse to put away different materials and went to get the material to put in, and surprisingly, I found my account closed. The pad screen no longer recognizes the access code. I called for information, and the answer was this:It's contractual. If the manager sees a storage unit without locks, the contract is ************* warning of closure, a phone call, a text, nothing?Now they left me on the road with my van full of stuff, and I have to go around looking for another storage unit to rent.The month was pai... read more

Yuliya K 

on BBB

11 months ago

I've had a really bad experience with the automatic payment system that they utilize. I was supposed to have a credit on my account to be applied to the next month's rent. The credit was not applied to the amount withdrawn from my bank account, but according to Public Storage customer service, it was applied and the full amount has not been withdrawn, and the only way for me to fix this issue is to dispute it with my bank. In addition to this, my rent payment was withdrawn almost a month too early. The customer service rep t... read more

Rachel B. 

on BBB

11 months ago

Do not rent here. HORRIBLE customer service. I rented a unit before my military deployment and they had someone new working the desk- he tried to be so helpful but wound up messing up my whole account. The contract he sent me for my unit is NOT what he was showing OR explaining to me in person. When he emailed it to me, I didnt pay it any mind since I did not think a business could change the pricing between signature and contract. They did not do a good job explaining or showing me the actual price. They showed me the lower... read more