SecurCare Self Storage

Raye L 

on BBB

10 months ago

Public Storage is a scam. Ive had my unit since 2019 and my rate keeps increasing, yet Im told its fair market value even though Im paying more than the current advertised rate for the same size unit. Ive spent years asking for a correction and only get excuses. Long-term customers shouldnt be punished. If you have a unit with Public Storage, check your rate and consider closing it. 

Tracy S 

on BBB

10 months ago

This place is terrible. They will increase your rent every 3 months over and over again. They will promise that they dont do that just to get you in then like clock work they will increase it. Turn auto pay off if you do rent because they will not warn you it just goes up. This is not the place for you if you are on a fixed income. This place is not accredited w the BBB either. ***** being investigated for fraud. Good luck w this place. 

Jeffery B 

on BBB

10 months ago

I did an online rental for a 10X10 drive up storage unit at *********************************** for $92.00 mo. (standard price $122.00). Received gate code and storage #. Tried gate code, would not work, No one on site to assist. Finally after multiple phone calls discovered I had been assigned a first floor, indoor storage at ************************************************************************* On receiving the bill I find I was to be charged $161.00 mo not the $92.00 I signed up for. This was not acceptable so I decide... read more

Janet J 

on BBB

10 months ago

This storage facility has been a nightmare to deal with: 1. They do not keep employees. 2. I had a break-in because their construction was so poor(particle board only between different units) that someone was easily able to break into my unit from the neighboring one. 3. It is very difficult to get real help with a problem. 4. On the initial advertisement they placed, they stated that they would only charge the introductory rate for the duration of the rental as long as you have your unit but then gave customers a different ... read more

Saran F 

on BBB

10 months ago

Our organization has been a Public Storage customer for over two years. For nearly one year, we repeatedly reported a hole in the wall of our storage unit to on-site Property Management, raising safety and security concerns. Despite multiple notifications and leaving our unit key with staff (employee *******), no repairs were made and communication was poor and inconsistent.During this time, our unit key was lost while in Public Storages possession, and the lock was changed without our knowledge or consent, preventing us fro... read more

Ryan S 

on BBB

10 months ago

Public storage has got to be the worst storage units to rent from the increase.Your rent over and over and over the national average for a 10 / 20 is 195.They have me up ****** hundred dollars now. It's totally impossible to get ahold of these guys superiors, it's impossible they make the phones run you around in circles and you can never get a superior./nThe unit manager over here, actually cut my lock off premature, and then gave me one to put on it, and then low and behold stuff got stolen out of my ********'s that happen... read more

Laurie s 

on BBB

10 months ago

Public Notice: Complaint Against Public Storage I am reporting Public Storage for usury, theft, and unauthorized conversion of secured trust property. Despite multiple good-faith efforts to resolve the matter privatelyincluding lawful notices, sworn affidavits, and documented tenders of paymentPublic Storage ignored all correspondence, imposed fraudulent late fees, and unlawfully seized and disposed of property held in trust.The property was clearly identified as secured trust collateral, with properly filed UCC-1 Financing ... read more

Lindsay G 

on BBB

10 months ago

I have been a customer for 2 years. I have had to have multiple units at various times. Right now I have 2. My large unit has seen a price increase mutliple times in the last year. Just a couple of weeks ago, I got a notice that it was going up to $453 a month for a 10x15 unit. FOR WHAT? There are no carts, the climate control is awful, employees don't exist. Management is unresponsive to concerns about cost. The bathroom at this location is filthy, doesn't have toilet paper, doesn't work half the time, and if it does, the t... read more

Brittany H 

on BBB

10 months ago

I have been getting a constant run around from ******* ****. The job keeps getting posted on job sites that they are looking for someone, I apply, get the job interview, and then ******* **** cancels it saying they went with someone else; just for me to see it reposted again that day. Someone really needs to look into it.