SecurCare Self Storage

Kia S 

on BBB

9 months ago

I was pleased with my rental up until my encounter with the property manager. She was very rude and unprofessional. She had a problem with me being at my storage for a few hours. I showed her that I have 24/7 access so I can be at my facility as long as I am not here overnight. As she walked away mad, I gave her the finger. She said she will be canceling my lease. I will be suing her and public storage if my lease is terminated for freedom of speech. I will also be filing a police report for harassment. This facility needs a... read more

Josefina R. 

on BBB

9 months ago

Via online I reserved a 7.5'x10' Storage Unit for $166/mo. When I went to my in-person appointment to complete the rental application and view the unit, the dimensions were not accurate. The unit had a portion of one corner taking up about a 2'x2' space for a post/beam. Upon seeing this, I knew it would take up space that I had counted on using for all of my belongings as I had selected it based on the size of my items. When I asked the property manager if she could find me another 7.5'x10' that did not have a post in it, sh... read more

Susan P 

on BBB

9 months ago

I rented a storage unit. Which was the second one I looked at because the first one had a hole in the ceiling and was leaking water into it. I couldn't use my own lock as they provided one(which you had to pay for ). I also got a month free. After that first day I NEVER set foot onto the property, never entered the gate code. I canceled three days prior to the month being over. I called to cancel with **** and was told I had to bring keys back. I have canceled and lost a kidney from it and cannot drive now, I have my husband... read more

Ebony P 

on BBB

10 months ago

I am filing this complaint because Public Storage improperly handled the auction and alleged sale of my storage Unit 3167 in violation of Georgia law and its own policies. I was given conflicting information about whether my unit had been sold and was prevented from exercising my statutory right to redeem my property before sale under Georgia Code 10-4-213.On 1/8/2026, a supervisor from *** contacted Public Storage at approximately 11:40 a.m., after the scheduled auction close time, and was told the unit had not been sold an... read more

Nora M 

on BBB

10 months ago

I would give this facility 0 stars if possible. The entire location is infested with rats. The property manager never answers the phone nor returns phone calls. She is extremely unprofessional and rude. After finding a dead rat along with rat p*** in my unit, the property manager said "thats not my job" when asked about the amount of garbage found around the property. There are bait boxes around the property that are not sufficient for the serious rodent infestation. Spoke with other renters who have complained about the sam... read more

Christina M 

on BBB

10 months ago

This company has done nothing but scam me and waste my time. I told them I didn't need a lock - that I had one. They put one in the unit that I was to return to the office - but no one is actually ******* the office. I told them I didn't want the insurance. I was told that I would be able to easily take it off. Well, I can't - I can't talk to a person, can't get into the app, or login to any type of account.I have spent an hour of my time today when I should have been working to deal with this awful company. The manager just... read more

Tanya H 

on BBB

10 months ago

This is the worst place to rent a unit.After just a few months, they increased my rent by over $50 and I did not start with a promotional rate. They will not provide you with any credits either. They say that they are keeping up with the market but that's not true- the same unit and amenities is $50-$75 cheaper. I wish that I knew this. They are also very difficult to get in touch with and have a scam for insurance (make sure to uncheck right away as they apply it automatically!). 

Leo S 

on BBB

10 months ago

Payment went from $179 to $211 now to $317!! Criminal business practices, thousands of complaints should have a class action suit filed. 

Grant J 

on BBB

10 months ago

I've never left a BBB review before. My experience with Public Storage in **********, ** is perhaps the most difficult business experience I've ever had. So, here we go. Had a unit for a couple of years. It had a big oil spot but at the time was the only one the manager said they had. Paid every month on time. Mid-November, 2025 my son and I vacated the unit. We were in a UHaul truck and tried chasing manager down but he was always "just ahead" of us and finally he was in a controlled access part of the facility and we could... read more