SecurCare Self Storage

Yuliya K 

on BBB

a year ago

I've had a really bad experience with the automatic payment system that they utilize. I was supposed to have a credit on my account to be applied to the next month's rent. The credit was not applied to the amount withdrawn from my bank account, but according to Public Storage customer service, it was applied and the full amount has not been withdrawn, and the only way for me to fix this issue is to dispute it with my bank. In addition to this, my rent payment was withdrawn almost a month too early. The customer service rep t... read more

Rachel B. 

on BBB

a year ago

Do not rent here. HORRIBLE customer service. I rented a unit before my military deployment and they had someone new working the desk- he tried to be so helpful but wound up messing up my whole account. The contract he sent me for my unit is NOT what he was showing OR explaining to me in person. When he emailed it to me, I didnt pay it any mind since I did not think a business could change the pricing between signature and contract. They did not do a good job explaining or showing me the actual price. They showed me the lower... read more

Kim H. 

on BBB

a year ago

Beware! After using this storage facility I checked out with agent and returned my lock for a $21.83 refund I signed for and received email confirmation of zero balance. Three weeks later I get an text to pay $64.44 balance to avoid collections. I called directly to location in confusion why I have received when I completed all requirements of checkout and email confirmation. She apologized and said it was a mistake and they would take care of error. Later that afternoon I received a call from district mgr ****** stating I o... read more

Thalia H 

on BBB

a year ago

I wish I could give 0 starts for this company. When I initially set a move in date for my storage space I received confirmation and my passkey, for the first few months I couldnt get into my space with the passkey I had to use my husbands for a different space, u explained the issue and frustration to the company a few times, eventually that issue was fixed (with no communication that it had been fixed). Finally at the end of my time there I contact the company asking how the move out process worked, they informed me that if... read more

Shaquayla S 

on BBB

a year ago

The units have issues with mold, water leaks, and even people living in some of the other units, which makes the entire property feel unsafe and neglected. Despite receiving constant phone calls demanding payment, the facility made no effort to maintain the property or address ongoing issues. The grounds are dirty, and you cant even use the dumpsters on site.When I tried to dispose of a few damaged items, a rude office representative came out and aggressively told me to remove my trash, even though the only reason I was thro... read more

Jason E 

on BBB

a year ago

Ps is a scam!! Nobody available in office, dead rats in my belongings, gate closes at 5pm not 9 or 10 like most storage places, moved everything out on the 1st because they weren't open after my work hours and am being charged a whole month of 130 dollars instead of being prorated for a day. This company needs a class action law suit for fraudulent and predatory practices against consumers who usually need the space because they are homeless or on a very tight budget and need storage so they don't lose everything. I'm being ... read more

Kristin D 

on BBB

a year ago

I had to leave 1star but they dont even deserve that!! Do Not rent a storage unit from public storage. Within 2 weeks of moving to a public storage unit, our lock and cut and our belongings were stolen. The facility couldnt help us nor seemed to care happened. Lack of cameras and lack of help. Your stuff IS NOT SAFE HERE 

Leila M 

on BBB

a year ago

I wish I can have option for no stars. Never ever ill recommend to signing with this fraud storage. They promise you promotion and 2days before payment youll be surprised what invoice youll receive! One person at the office promised second month promotion price. Then in a phone another person promise me promotion. And at the and they even overcharge me with higher then regular price. They are fraud! Dont trust them if you dont want to lose your money! 

Sandra V 

on BBB

a year ago

We rented a space from them, when we decided to cancel I gave a 30 day notice and even received a phone call on the last day to make sure we were out by a center hour and we did. Months later a collection agency called and said we owed money I explained we owed nothing and had the email to prove it. I sent them the email the storage company had sent me and that was it. Now its been many months again and the storage company is sending messages that we owe again. If I would have known they were gonna be like this I would have ... read more