SecurCare Self Storage

Judy H 

on BBB

a year ago

Ridiculous price increases: Our storage was previously owned by Simply Self Storage and it was great. They had modest price increases yearly and I expected that. Then Public took over. We have a 10x30 storage. At the end of 2024 we were paying $344. They raised it to $427 01/01/25. Now I just got an email that its going up to $500 on 10/01/25, less than a year since the last increase. Even my apartment doesnt go up this much. Youd think theyd want to keep people long term by cutting them some slack on pricing but apparently ... read more

Kristen G 

on BBB

a year ago

I wish I could leave a review with no stars. Do not ever rent from these guys. First, their website misinformed me that I could store a vehicle in the unit. When I got there, the manager informed me that the door is much smaller in width than the unit that said drive-up access and vehicle storage on the website. So I handed the keys back to the manager and said to cancel it. Well, he never did. A week later, it looked like the account was still active. I called customer service and after being transferred and cut off several... read more

Essence M 

on BBB

a year ago

I had a terrible experience at this Public Storage location. My items were severely damaged, and the service was completely unprofessional and rude. The staff is rarely on-site, making it extremely difficult to get help when needed.When you walk into the storage area, theres even a large cage clearly meant to catch rats which tells you everything you need to know about how poorly maintained this facility is. I would never recommend this location to anyone. Avoid it at all costs. 

Dominique R 

on BBB

a year ago

I always have a horrible customer service experience with this **********************. I have reached out to corporate on multiple occasions but nothing ever changes the service is horrible every single time. 

Henri V 

on BBB

a year ago

Been trying to pick up the unit i won at auction and nobody is been able to help. Im here for 3 hours calling them and waiting for the manager to call back. Also they keep saying im not at the right location. This is the only one at 2046. They also dont have a unit number 2005 which is supposed to be the one i won. 

Crystal S 

on BBB

a year ago

I will give it to the staff they are pleasant for the most part. The fees are a joke. I haven't even been in my unit four months and it has gone up $80. This is a scam and absolutely insane. The reasoning they claim is that the rental market goes up and they are in high demand. There are open units and a Public Storage ever two blocks so they are actually just robbing people. I would never refer anyone to this place any location as it is a rip off. 

Sicily W 

on BBB

a year ago

Professional Organizers Warning: Devastating Rodent Infestation Do Not Rent Here As a professional organizer, I take every precaution to protect my clients belongings. I stored items in sealed containers, wrapped in clear protective film, and still suffered catastrophic damage. Rats urinated on the wrapping, chewed through appliance wires, and destroyed furniture. I lost nearly $10,000 in propertyincluding a washer and dryerbecause this facility is infested and structurally compromised.When I opened my unit, I found two larg... read more

Amit S 

on BBB

a year ago

Beware, before even you try to book any storage with this business. They will scam you with lots of hidden charges and extremely unprofessional. Here is my story. I had few extra boxes that I wanted to keep in a small storage unit at public storage about 2 blocks from my place. I booked online on 30 July and scheduled to move on 31st. I was overcharged and there was hidden fees that they would never disclose up front. I called and left several messages but no one called me back. I tried to chat with them online, six times th... read more

Melissa L 

on BBB

a year ago

If i could give 0 stars I would. **************** is terrible and they constantly raise your rate and not just by a little. The staff is miserable and never stay for long. That alone apeaks volumes about this company. Go anywhere but here!