SecurCare Self Storage

christine H 

on BBB

a year ago

Worst experience ever! I rented a 10 x 20 unit there with 2 doors. From the first day, one of the doors wouldn't work. I was told to use the other one. Two months after I rented the unit, there was a huge rent increase. I couldn't access my storage unit most of the winter as there was a downspout above my door and I had thick ice in front of my door. I couldn't use the other door because it was broken. I was told it was my job to clean it or I could use the other door (umm..the broken one?). I decided to move units to a unit... read more

BRUNILDA R 

on BBB

a year ago

Public storage falsely advertising $1 for the first month. Which is not true there are additional fees not displayed. The unit price change every month. Without proper notice. As well as late fees. Customers are frequently changing units due to price changes increases. And I noticed unfortunately many pieces of property sadly had to be thrown away by many customers..There customers service representative via; telephone was unhelpful and refused to transfer me to someone who can.. After 1st day late that begins late fees..whi... read more

Elizabeth H 

on BBB

a year ago

Summary of Issue:Public Storage has increased my monthly rent three times in less than a year without providing any notice or communication.Details:I originally rented my storage unit at $128 per month. Since September 13, 2024, my rent has increased as follows:$128 ? $167: 30.5% increase $167 ? $193: 15.6% increase Overall increase: 50.8%These increases happened without any written or verbal notice. I received zero communication before each rent hike.Why Im Filing This Complaint:Public Storages repeated, unannounced increas... read more

Ralph V 

on BBB

a year ago

They have raised my rent and the charging me late fee and just more funds than it should be. I'm going to sue them if I'm not given a free Month credited to my account. 

Kathy H 

on BBB

a year ago

I have been renting from Public Storage for about 4 months. I just received an increase of $35 which is over 33%. Wish I had read these reviews before renting. They really have you over a barrel because your only recourse if you don't like the increase is to move all of your belongings. And they don't give you a reason for the increase. 

Darlyn K 

on BBB

a year ago

They continue to raise your rates my unit went from 72 to 134 in 10 months. also no compensation when gate was broken and could not access unit outside of office hours and now upon moving out on August 2nd have been told they no longer prorate and I will have to pay whole month. I have always used and recommended public storage but no longer! What a shame. Guess they don't know what word of mouth does for a company. 

Eric K 

on BBB

a year ago

My experience with Public Storage was terrible - including predatory price increases, insufficient security (including 2 break-ins in 6 months) and poor customer service/responsiveness. The **** summary is -- stay away and find a different solution for storage!Public storage increased my rental price twice in the first 8 months for a total of 78% increase over the starting rate. This is beyond market dynamics or a sign-on promotion - it is predatory behavior.I suffered from two break-ins to the unit in about a 6 month period... read more

Erica P 

on BBB

a year ago

Be prepared for rates to go up almost every month. I received one notice of rate increase in 2.5 yrs. This location doesnt either know Missouri laws on liens & auction laws. My unit leaks. My items in the back were wet & moldy. Be prepared the insurance they sell you which is mandatory . Doesnt cover your items getting wet unless they are properly stored in water tight containers and all items including furniture are sealed or covered completely in plastic. Read the fine ********************* Good luck getting ***** of anyon... read more

Angela D 

on BBB

a year ago

First I want to say that **** in the office is amazing, and very helpful.I thought that Public Storage was a trustworthy company when I stored my possessions with them for years. Sadly, I learned the hard way that this is not the case. The company had a system glitch several years ago that dropped insurance for some customers without their knowledge. I did not realize my insurance was gone until rodents destroyed my belongings. I filed a claim with Public Storage and Orange Door right away, but it took a week to get a respon... read more