SecurCare Self Storage

Nolen N 

on BBB

a year ago

DO NOT RENT FROM HERE, THEY WILL NOT HELP YOU! A couple weeks after moving into my unit, a large box truck was parked in a parking spot it was way oversized for directly outside my unit that severely limited my access. I wanted to store a motorcycle in my unit that I now do not have enough room to maneuver in due to the large truck and the fire hydrant its parked next to. I spoke to the staff on site at the facility and sent emails to public storage customer support with photos. I have seen no response or action in a month n... read more

Dorothy R 

on BBB

a year ago

I do not recommend PUBLIC STORAGE to anyone. My rent was raised from $50 to $163 over a 5 year period. The management is rude. The day a removed my belongings from storage, I hired someone to haul off the trash but he wasnt able to come until the next day. Approximately two hours had passed and I got a phone call telling me to get the trash removed or I would be charged up to $500 for PS to haul it off. No trash dumpster is available on site. I informed them I am 78 years old and doing the best I can. 

Judy H 

on BBB

a year ago

Ridiculous price increases: Our storage was previously owned by Simply Self Storage and it was great. They had modest price increases yearly and I expected that. Then Public took over. We have a 10x30 storage. At the end of 2024 we were paying $344. They raised it to $427 01/01/25. Now I just got an email that its going up to $500 on 10/01/25, less than a year since the last increase. Even my apartment doesnt go up this much. Youd think theyd want to keep people long term by cutting them some slack on pricing but apparently ... read more

Kristen G 

on BBB

a year ago

I wish I could leave a review with no stars. Do not ever rent from these guys. First, their website misinformed me that I could store a vehicle in the unit. When I got there, the manager informed me that the door is much smaller in width than the unit that said drive-up access and vehicle storage on the website. So I handed the keys back to the manager and said to cancel it. Well, he never did. A week later, it looked like the account was still active. I called customer service and after being transferred and cut off several... read more

Essence M 

on BBB

a year ago

I had a terrible experience at this Public Storage location. My items were severely damaged, and the service was completely unprofessional and rude. The staff is rarely on-site, making it extremely difficult to get help when needed.When you walk into the storage area, theres even a large cage clearly meant to catch rats which tells you everything you need to know about how poorly maintained this facility is. I would never recommend this location to anyone. Avoid it at all costs. 

Dominique R 

on BBB

a year ago

I always have a horrible customer service experience with this **********************. I have reached out to corporate on multiple occasions but nothing ever changes the service is horrible every single time. 

Henri V 

on BBB

a year ago

Been trying to pick up the unit i won at auction and nobody is been able to help. Im here for 3 hours calling them and waiting for the manager to call back. Also they keep saying im not at the right location. This is the only one at 2046. They also dont have a unit number 2005 which is supposed to be the one i won. 

Crystal S 

on BBB

a year ago

I will give it to the staff they are pleasant for the most part. The fees are a joke. I haven't even been in my unit four months and it has gone up $80. This is a scam and absolutely insane. The reasoning they claim is that the rental market goes up and they are in high demand. There are open units and a Public Storage ever two blocks so they are actually just robbing people. I would never refer anyone to this place any location as it is a rip off. 

Sicily W 

on BBB

a year ago

Professional Organizers Warning: Devastating Rodent Infestation Do Not Rent Here As a professional organizer, I take every precaution to protect my clients belongings. I stored items in sealed containers, wrapped in clear protective film, and still suffered catastrophic damage. Rats urinated on the wrapping, chewed through appliance wires, and destroyed furniture. I lost nearly $10,000 in propertyincluding a washer and dryerbecause this facility is infested and structurally compromised.When I opened my unit, I found two larg... read more