SecurCare Self Storage

Erica P 

on BBB

a year ago

Be prepared for rates to go up almost every month. I received one notice of rate increase in 2.5 yrs. This location doesnt either know Missouri laws on liens & auction laws. My unit leaks. My items in the back were wet & moldy. Be prepared the insurance they sell you which is mandatory . Doesnt cover your items getting wet unless they are properly stored in water tight containers and all items including furniture are sealed or covered completely in plastic. Read the fine ********************* Good luck getting ***** of anyon... read more

Angela D 

on BBB

a year ago

First I want to say that **** in the office is amazing, and very helpful.I thought that Public Storage was a trustworthy company when I stored my possessions with them for years. Sadly, I learned the hard way that this is not the case. The company had a system glitch several years ago that dropped insurance for some customers without their knowledge. I did not realize my insurance was gone until rodents destroyed my belongings. I filed a claim with Public Storage and Orange Door right away, but it took a week to get a respon... read more

Emily S 

on BBB

a year ago

I moved out my belongings after they decided to raise the rent $50.00 per month without notice. Then after moving out on the 13th of the month they advised me that I will not be reimbursed for the remainder of the month. 

Matt K 

on BBB

a year ago

***RENTER BEWARE ***Public Storage has a habit of raising rates without warning. They lure customers in with low initial prices, then gradually increase charges over time. Most recently, the monthly rate jumped to around $132, and the late fee was hiked from $50 to a staggering $137.This company is only practical if you're looking for short-term storage. If you're considering a long-term arrangement, steer clearPublic Storage doesnt appear to value ongoing customer relationships. Their corporate model seems designed to overc... read more

James E 

on BBB

a year ago

I just moved out of my Public Storage locker in *********, **. Why? Because they raised my rent 200% over the 20 months of my stay there. While I expect inflation raises of 5-15% annually, Public Storage (PS) takes big advantage of the fact that you have already paid a lot of money, and spent a lot of time, moving-in, so they know they have you - they are the worst kind of bullies. I called, sent texts via their website, and spoke personally to the manager of my facility, and he related that this is standard practice at PS, ... read more

Megan D 

on BBB

a year ago

I reserved a unit at the ********** location which has no rental office but instead a kiosk where a love agent appears on the screen to help you check and finalize your unit. They had issues with the reservation that was given to me. I tried several different to reach someone. I was on a deadline and needed to have a unit that day. They ended up putting in a location 20 miles away from home and charging me for it. The next day the property manager in ************ assured me that we could get refunded and credited back to my ... read more

Paige T 

on BBB

a year ago

I rented a Public Storage Unit at ***************************** - Be Warned! Their online rates and their "walk in" rates are DIFFERENT. It's more affordable to rent a unit, sight unseen, ONLINE - you'll save almost DOUBLE THE PRICE. Great, right? NO! In a few months, they will raise your rate on the monthly fee and also raise the rate on your insurance. Now that I know better, I will never go this route again! It was such a pain to move all my things into a storage unit and that's what the PREY upon - I have no way to move ... read more

Yia P 

on BBB

a year ago

Id leave a zero if I could. They do not care if:Your a veteran Victim of human trafficking Victim of domestic violence Or that youre homeless because of crime If you care about your belongings. If you have C-PTSD and have memory problems they will take your triggers for your positive memories and auction your belongings at 31 days. They will not work with you. And even though its on their website that they will return your photos and important papers they will not!! DO NOT USE THEM If you care about your belongings! 

PHIL C 

on BBB

a year ago

DO NOT RENT HERE! THERE ARE TOO MANY REASONS TO LIST.