SecurCare Self Storage

Kern T 

on BBB

a year ago

No problem with the unit I rented or condition of the property.SIGNED UP ONLINE FOR A 10X10 FOR ***** PER MONTH IN DECEMBER 24.On March 31 2025 was informed that the rent in May jumps to *****. No questions allowed.I pay my rent early and keep a neat unit.DON'T DO BUSINESS WITH THIS COMPANY UNLESS YOU DON'T MIND BEING RIPPED OFF. I AM LOOKING FOR ANOTHER PLACE THAT WILL GIVE ME A CONTRACT AND TREAT ME FAIRLY. 

Paul O 

on BBB

a year ago

I would warn future customers from renting a unit at the *********** location. Several patrons are leaving this facility for other storage facilities that do not play games on their patrons. It has been less than a year and there have been two outrageous upcharges of $100 each. The monthly cost has nearly DOUBLED from the price ******************************************************************************************** compensation. This is not the way to do business nor build a positive relationship with the community. It's... read more

Mae J 

on BBB

a year ago

DO NOT USE THIS STORAGE!!! My storage unit was burglarized and there has been NO communication from management, no phone call, no apology, no explanation on how facility that is supposed to be secure could have MULTIPLE units burglarized. I went to check my unit with a worker and she took pictures that were supposed to be uploaded to my account, only to be told by ******* the next day "We don't take pictures" as if I imagined the encounter(Thank God I have audio recording of my encounter). Mind you, I was told the district m... read more

John A 

on BBB

a year ago

Im paying ****** a month for the same size unit that says its ***** dollars a month on-line. It says nothing about being a promotional deal for a 5x10 unit. Whats wrong with this picture? 

Christine G 

on BBB

a year ago

If you dont pay the fee by the 7th of the month they will call, text, and email several times a day. They act as if a person is months behind. They dont bother to ask if theres a problem, give you options or anything. They raised my rent over $40.00 per month just because, for a 5x 10 unit. Dont rent from them! 

Levi E 

on BBB

a year ago

Absolutely terrible experience and I haven't even moved into a unit. I am moving to the area from out of state, and gave their customer service the size of my camper to find an indoor storage unit. The person on the phone assured me that the unit would fit my camper, but once I was emailed the map of the location I pulled it up on ****** maps and noticed the doors looked very short. I called the property manager, and he verified that my camper would NOT fit in the location they had rented to me. I was then refered back to cu... read more

Stephen S 

on BBB

a year ago

These guys are the worst. They block my code **** can only enter when the office lady shows up, sometimes no untill 2pm (if she shows up). Have 6 days to clear my unit, paid for a truck, took the day off from work and can't even get inside. Once again nobody in the office and the manager not answering the phone. I'm going to sue these guys. Don't rent from this place 

Susan H 

on BBB

a year ago

I would warn people not to use there public storage facilities,my daughter had a unit with them and her unit got broken into as well as 4 other units in the same area as hers. The security doors werent working par usual and they give people a door code before they even pay for a unit giving them easy access to anyones belongings. Whats worse is the employees werent all that concerned about the fact that some expensive tools had been stolen out of her unit along with some other expensive car parts. So much for a secure facili... read more

Mohsen R 

on BBB

a year ago

They raise your rental without notice the gate is broken half the time the manager is rude and good luck getting in touch with anybody.The worst customer service ever after being there for a year and a half, which they raised my rent three time, they cost me charges after I moved out and when I wanted to discuss, there was nowhere to complain to. there is no customer service at all.