SecurCare Self Storage

Chantress C 

on BBB

a year ago

Rat infested units. Property managers fails to alert renters or maintain property. Transcients use units to sleep in. Charge for renters insurance monthly. and it covers nothing. 

WOLFE W 

on BBB

a year ago

**** AND CHANNING IS A JOKE ! I HAD A STORAGE UNIT ON ********************************************, AND MY STORAGE WAS BROKEN INTO AROUND CHRISTMAS, A LADY CALLED ME LETTING ME KNOW I OWED A PAYMENT I EXPLAINED TO HER IN JAN WHAT HAPPENED SHE SAID SHE WILL FORWARD THE ISSUE TO HER DISTRICT MANAGER, A WEEK LATER THE LADY CALLED ME BACK AND WAS LIKE LATE FEE WAS GOING TO BE ADDED I TOLD HER I STILL HAVENT HEARD FROM THE DISTRICT MANAGER AND SHE WAS LIKE I FOLLOW UP WITH HER AGAIN BUT SHE GAVE ME THE DISTRICT MANAGER CONTACT IN... read more

Hiramia M 

on BBB

a year ago

RATS, RATS and MORE RATS, if I was able to leave zero stars, I would. We trusted this place, with ALL of our belongings, clothes, furniture, food, memories, photos, EVERYTHING, while we renovate our home. We just found SO MUCH DESTRUCTION, its mind blowing, we have photos and videos as proof. We also spoke to another storage renter, close to our unit, and they also had damage, they even lost their children clothes because the rats made a nest in them. We will be alerting the Department of Health as well. 

Tashia I 

on BBB

a year ago

They lie to you about the prices and when you call them they act like they dont care. I wish I would have never picked them to put my stuff in their units I would have given them a zero but it wouldnt let me .im gonna have to move my stuff because I cant afford what they are asking me to pay every month 

Freddy P 

on BBB

a year ago

Employees run an inside scam where they switch unit # plates on units in good standing with valuable items for number plates on derelect units then notify accomplices to bid on your unit, there by stealing your stuff. I'm sure I'm not the only one who has had this happen. We can unite in a class action suit to get justice. The only reason I left one star rating is because I have to rate something to leave this review. 

Dina S 

on BBB

a year ago

This place sucks- go elsewhere- they quote one price during reservation then we and then when you actually move your stuff in they bill a whole different higher price And I was 7 days late and charge $24 and none of the workers would waive it and they took away my access to my storage then the following month I called to see if I could get it waive and she told me she would consider waiving if I pay my current charges so I did and the late fee still showing past due so if you like outrageous late fees- high storage *********... read more

Patty K 

on BBB

a year ago

I moved in for $1 I wasn't aware the 9 days remaining after the month was up were suppose to be paid before the 1st so I went to my unit 10 days after my month was up to find out I wasnt able to get in the gate so I called n called n called never got an answer so I went there and went thru the gate that was open and I seen an employee talking to my neighbor across from my unit the employee didn't speak nor did I but 1 hr later she came by I was on a phone call she rudely interrupted and asked me how did I get in the gate wit... read more

Ron R 

on BBB

a year ago

I tried to move out on 02/28/25 but one of the elevators was broken (not working) and no carts were available. I came back again on 03/02/25 and the one elevator still wasnt working and no carts available again. I went again on 03/03/25 and found one cart available and the same elevator still out of commission. The other elevator was completely full and hadnt been emptied. I was charged the full months rent for March even though there was no equipment available and the elevator was broken for at least 4 days (but somehow tha... read more

Teandra J 

on BBB

a year ago

Public Storage is advising that they will be charging me a full months of rent when I was moved out by the 1st. The Representative that I spoke with said they would be sending the account to collections and that I must pay even though I have moved out. This is very distasteful and unprofessional. I have dealt with other companies and was never charged a full months of rent when moving out. They also went up on my rent after 2 months. I would not recommend renting with this business they have some shady business practices.