SecurCare Self Storage

Ron R 

on BBB

a year ago

I tried to move out on 02/28/25 but one of the elevators was broken (not working) and no carts were available. I came back again on 03/02/25 and the one elevator still wasnt working and no carts available again. I went again on 03/03/25 and found one cart available and the same elevator still out of commission. The other elevator was completely full and hadnt been emptied. I was charged the full months rent for March even though there was no equipment available and the elevator was broken for at least 4 days (but somehow tha... read more

Teandra J 

on BBB

a year ago

Public Storage is advising that they will be charging me a full months of rent when I was moved out by the 1st. The Representative that I spoke with said they would be sending the account to collections and that I must pay even though I have moved out. This is very distasteful and unprofessional. I have dealt with other companies and was never charged a full months of rent when moving out. They also went up on my rent after 2 months. I would not recommend renting with this business they have some shady business practices. 

Michelle P 

on BBB

a year ago

I moved out of unit by 2nd of month. They are still charging 30 days rent. Still have my account open as well so that I can be charged after I requested move out closing. 

David A 

on BBB

a year ago

Make sure you do your research before signing a contract with Public Storage. We moved out of the country and needed a 10x25 space to hold some of our household goods for up to 7 years. Public Storage advertised the lowest rates so we signed a contract. After only 3 years, we had to take a trip back to the ** to move our goods to another storage facility (Storage Q in Festus, ******** owned by a nice couple). It was well worth it. What we learned about Public Storage (and other corporate-owned storage facilities) is that the... read more

Priva C 

on BBB

a year ago

WARNING: This place will raise the rates as soon as you sign their contract. Then they will CONTINUE to raise the rate BY A LOT and they will do it every 2-3 months. This is why they do not offer a "locked in" rate even when you sign a year contract. These people are shady so we ended up needing to pay (AGAIN!) to have our stuff relocated to a non-shady public storage. Don't make the same mistake we made! AVOID THIS PLACE AT ALL COSTS. 

Gregory S 

on BBB

a year ago

I have no issues with the facilities, but they frequently increase rents by large amounts - just today I was notified that the rent is increasing by $80/month. In 2.5 years, the rent has increased by $132/month. They give very little notice, especially if you live far from your storage unit, so that you're held hostage to the new, random price increases. They provide no justification or explanation, just extortion. 

Cathy G. 

on BBB

a year ago

This self -storage company - Public Storage - is an absolute nightmare , employing under qualified and insensitive persons who have no ethical business sense whatsoever Because I was unable to arrange a payment plan , I became delinquent in rent I am a 68 year-old , impoverished and physically disabled female The storage unit contained only 2 shopping bags filled with previously used stuffed animals and toys and a luggage filled with my warm winter clothing ,a few books, and a new white embroidered blouse which I wanted to b... read more

Arielle K 

on BBB

a year ago

CRIMINAL ACTIVITY!! I am highly disappointed in public storage. I am on an important work trip and got a phone call from a detective informing me that my public storage was burglarized. Trying to call public storage to verify was like jumping through hoops because no one ever picks up the phone. I called the ***** number thinking they could help just to have to them unable to verify if this information is true, and that they cant even get a hold of a property manager. I finally got a hold of someone from the property the nex... read more

Cathy H 

on BBB

a year ago

So Public Storage decides to go by appointment only and doesnt tell the customer. So now the customer has to revolve their schedule around Public Storage. No sign on the door, no one answers the phone. You finally get a person on the phone and they are a robot that will not answer questions. Total nightmare. This location is in *****, **. ******** customer service and unfortunately ******************************************* has pretty much a monopoly on storage units around here. Storage unit companies should be regulated r... read more