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Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
A simple oil change took way too long We were forced to come back to Seminole Toyota because your service techs over torqued the oil cap so no other place could remove it. Quite frankly, this is a horrible business practice. I've had my Rav4 since 2017 and plan on purchasing another next year. If something like this happens again, I can assure you that I will look elsewhere
Business response:
We value feedback regarding the service experience and the importance of efficient, reliable maintenance. Our team is committed to proper procedures and ongoing review to support the quality and convenience customers expect. Ensuring smooth and professional service remains a priority for every visit. Please contact JR Raimundo at jraimundo@vtaig.com.
There's always a wait for the advisor, after that it took a bit over an hour. I wish you would invest into the waiting area.
Business response:
Thanks for your feedback. We understand waiting can be frustrating and appreciate your patience. Your suggestion about improving our waiting area is valuable to us. We're grateful you chose Seminole Toyota and hope to continue serving you.
Took very long, even with an appointment It took very long, and the person that helped did communicate but just very long with appointment
Business response:
We aim to provide timely and effective service while keeping customers informed throughout their visit. Feedback regarding wait times and communication helps us review and refine our processes. Our team is committed to improving efficiency and ensuring a positive experience for all guests. Please contact JR Raimundo at jraimundo@vtaig.com.
Quick and easy. HOWEVER ... outragously over-priced (seriosly, you are buying oil on bulk quantities and oil filters get the same deal).... you'd think a dealership wouldnt totally screw someone over with 4 or 5 times the cost for an inflated benfit margin, ESPECIALLY when I bought the car from your dealership. But hey, what else would you expect from a stealer-ship. Keep that reputation alive right? Maybe one day you'll value your customers ... but what's one person in a text message review gonna do? I doubt this will ever ... read more
Business response:
We're glad your service was quick and easy. We understand your pricing concerns and genuinely value your feedback. Every customer opinion matters to us, and we hope to demonstrate improved value in future visits.
Do not let them do an alignment. My front tires have worn soooo badly since they did mine. Steering wheel is not centered and couldn't get them to fix it.
Business response:
We’re concerned to hear that your recent visit did not meet expectations. Our team is committed to delivering careful and accurate service, and we take feedback seriously as we continue to improve the customer experience. We would value the opportunity to better understand what occurred and review your concerns. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can connect with you directly.
First time I got service for my sienna and all filters and parts were found in car and told to me parts were replaced. Second time did tire allignmet but no report or copy given. When asked they said printer is broken. Charged money but not sure it was done or not. No satisfactory answer
Business response:
We strive to provide consistent communication and clear documentation for every service visit. Feedback about reporting and transparency helps us improve how information is shared with customers. Our team is committed to ensuring clarity and confidence in all service interactions. Please contact JR Raimundo at jraimundo@vtaig.com.
Poor communication and lack of follow through about service updates. Left me waiting at Seminole Toyota on site without following up with a status update on my extended service warranty. His excuse was that he was too busy to leave his desk and walk back to talk to me like he said he would. He also did not check with me about pricing before taking my car in for service after opening a claim for service. I was forced to go and use another Toyota dealership over 1.5 hours away in order to use my service package and spent 2 hou... read more
Business response:
We work hard to provide attentive communication and a smooth service process for every guest. Clear updates, warranty coordination, and pricing transparency are all important parts of the experience we aim to deliver. We regret that this visit did not reflect the level of follow through we strive for and appreciate the opportunity to learn from your feedback. Please reach out to JR Raimundo at jraimundo@vtaig.com so we can review the details and better assist you.
Cain was my service advisor but he wants there. Joseph is the one that signed me in. I waited for 2hrs and had to go myself and ask for an update and the car was done. The last 2 times the inside of the car has being left dirty with papers and grease marks.
Business response:
We are committed to providing clear communication and a thorough service experience from start to finish. Timely updates and returning vehicles in clean condition are important parts of the standards we aim to uphold. Feedback like this helps us reinforce expectations with our team and continue improving the overall experience. Please contact JR Raimundo at jraimundo@vtaig.com so we can look into this further and better support you moving forward.
Extremely disrespectful bad service I took advantage of my granddaughter who knows nothing of cars.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 14,945 reviews.
When is Seminole Toyota open?
Seminole Toyota is closed now. It will open tomorrow at 9:00 a.m.