This profile has been claimed by the business owner or representative.
Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Waited for tech to sign me in for an oil change for 15 minutes. Understand they were busy. Then he told me up to 2 hours for the oil change! My time is valuable and should have rescheduled but I stayed🤦♀️. Appointment for 11. I walked out at 2:45. If you write a check to avoid 3% card fee, you wait while they run the check to be sure it clears your bank.
Business response:
We appreciate you sharing your experience and understand how valuable your time is during a scheduled appointment. Our team aims to provide accurate time expectations while ensuring each vehicle receives the proper attention and care. Feedback like this helps us evaluate our workflow and improve efficiency for future visits. Please contact JR Raimundo at jraimundo@vtaig.com so we can learn more about your experience and assist you further.
Waited for tech to sign me in for an oil change for 15 minutes. Understand they were busy. Then he told me up to 2 hours for the oil change! My time is valuable and I should have rescheduled right then but I stayed🤦♀️. Appointment for 11. I walked out at 2:45. If you write a check to avoid 3% card fee, you wait while they run the check to be sure it clears your bank.
Business response:
We appreciate you sharing your experience and understand how valuable your time is during a scheduled appointment. Our team aims to provide accurate time expectations while ensuring each vehicle receives the proper attention and care. Feedback like this helps us evaluate our workflow and improve efficiency for future visits. Please contact JR Raimundo at jraimundo@vtaig.com so we can learn more about your experience and assist you further.
I dropped my car off last Monday and Armani contacted me later that day and informed me that parts would have to be ordered for my car. Tuesday I was told that incorrect part was ordered and car would need to remain another night but should be ready next day. I waited for majority of day and didn't hear from Armani. I texted and called and left voicemail no answer. He was off and I was not aware and my car was not repaired.
Business response:
We appreciate customers sharing feedback about their service experience. Our team strives to provide timely updates and clear communication when repairs require additional parts or time. Feedback like this helps us remain focused on improving responsiveness and keeping customers informed. For further assistance, please reach out directly to JR Raimundo at jraimundo@vtaig.com.
My car died 1 mile from dealership & they didn't have tow truck or any way to get my car to dealership. Wouldn't even come with a vehicle to jump start mine.
Business response:
We appreciate customers bringing service concerns to our attention. Our team strives to provide support and guidance when unexpected issues arise with vehicles. Feedback like this helps us remain focused on improving assistance and overall customer experience.
After service same issue is still present. I texted Armani back letting him know issue still present. Also called and left him a voicemail and have not heard back
Business response:
We appreciate customers sharing feedback about their service experience. Our team strives to provide timely communication and follow-up when vehicle concerns continue after a visit. Feedback like this helps us remain focused on improving responsiveness and customer support. For further assistance, please reach out directly to JR Raimundo at jraimundo@vtaig.com.
great service not now h j j j 1243578 5hduech uy o e j y
Business response:
Thank you for sharing your experience! We're pleased our team provided clear communication about timing and pricing, and that you found our staff pleasant and patient. Your feedback about our transparency and service means a lot to us at Seminole Toyota.
Over priced service, with an appointment I waited almost two hours for an oil change
Business response:
We understand that your time is valuable, and our team works hard to complete services as efficiently as possible while maintaining quality care for every vehicle. At times, service visits can take longer than expected depending on shop flow and vehicle needs. We appreciate you sharing your feedback as it helps us continue improving the experience for our customers. Please reach out to JR Raimundo at jraimundo@vtaig.com if you would like to discuss your visit further.
Service advisor had an attitude and treated me like I was an issue to deal with because I asked questions… he didn’t like that I asked simple questions. I would re evaluate how the training goes if this is what your forefront operates like. I will not be returning to this dealership for this reason. There’s no excuse for these actions.
Business response:
We appreciate customers sharing feedback about their interactions during service visits. Our team strives to provide respectful communication and helpful guidance when addressing questions or concerns. Feedback like this helps us remain focused on maintaining a welcoming and professional environment. For further assistance, please reach out directly to Sam Bunte, our Fleet Manager, at Sbunte@vtaig.com.
It was great except I was under the impression I was to wait 2 hours for my truck and it turned out to be 3 . Get rid of the AI person to book service appointments - very frustrating. I have been getting my truck maintained @ the dealership for 13 years but if I have to deal with AI again, I'll look for another place to have my truck maintained.
Business response:
Thank you for your loyalty over 13 years - it means everything to us. We apologize for the longer wait time and understand your frustration with the appointment booking system. Your feedback helps us improve, and we want to ensure every visit meets your expectations.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,265 reviews.
When is Seminole Toyota open?
Seminole Toyota is closed now. It will open at 9:00 a.m.