This profile has been claimed by the business owner or representative.
Seminole Toyota
- Car Dealers
- Sanford, FL
About this business
Location details
1160 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
The wait was much longer than expected and the cost was definitely higher than before
Business response:
Thank you for your feedback. We understand that longer wait times and higher costs can be frustrating. We're always working to improve our efficiency while maintaining quality service. Your feedback helps us identify areas for improvement, and we appreciate your business at Seminole Toyota.
Not transparent about service whether it's required or not. But service the vehicle regardless to bill customer.
Business response:
We appreciate you sharing your feedback about your recent visit. Our team aims to provide clear communication about recommended services so customers can make informed decisions about their vehicles. Input like this is valuable as we continue working to improve the experience we provide. Please feel free to reach out to JR Raimundo at jraimundo@vtaig.com if you’d like to discuss your visit further.
I brought my car in for TPMS sensor replacement. Near closing time, I wrote a check because the service advisor said the work was almost done and we could finish the part that night. However, after pulling my car around, the service department told me they could not complete the job. I was assured my check would not be deposited. The next day, I was told the part had been installed, but the TPMS warning light is still on. I offered to return the part, but they refused. Because the service was incomplete and communication cha... read more
Business response:
We strive to provide clear communication and reliable service, even when schedules are tight or unexpected challenges arise. Our team’s goal is always to complete work thoroughly and keep customers informed throughout the process. While situations don’t always unfold as intended, our focus remains on supporting each vehicle’s care. Please contact JR Raimundo at jraimundo@vtaig.com so we can assist you further.
I had to wait 5 hours for recall updates/work. Wish I had been warned when I made. The appointment
Business response:
We apologize for the 5-hour wait during your recall service and for not informing you of the expected duration when you scheduled. We understand your frustration and want to improve our communication. Please contact us at (407) 792-6524 so we can discuss your experience and ensure better service going forward.
This was my first experience at this Toyota Service area. When I first arrived, I had no one greet me, so I had to figure out where I needed to go. Went to the service area where a gentleman was on his phone. When he finally looked up at me I stated that I had an appt for service and he looked inconvenienced to show me where to go. Then lead me to another member who handed me off to yet another person. The gentleman helping was not very friendly. Just got my information and then I sat and waited.
Business response:
We appreciate your feedback about your first visit to our service department. Your observations about the greeting process and handoffs between team members help us recognize areas for improvement. We're committed to making future visits smoother and more welcoming.
Terrible customer service and JR the director was a piece of work. Joe was outstanding service rep but once I identified my interior detail was not completed and I was charged for it he worked to reverse the charge but then JR offered nothing to compensate for his department’s clear issue and told me should just go elsewhere to have a detail.
Business response:
We strive to provide attentive service and clear communication during every visit. Our team works to address questions about services and billing promptly while supporting customers throughout the process. Feedback about interactions with staff helps us continue reviewing how we deliver service across our departments. For further discussion or assistance, please contact JR Raimundo at jraimundo@vtaig.com.
My Toyota tundra was not fixed. It seems to be a fuel issue as the truck is slow to crank after it sits for a few hours and got worse during the cold snap. The dealer replaced the battery again and a negative cable.
Business response:
We are concerned to hear that your Tundra continues to experience starting difficulties. We understand how frustrating this must be. Please contact JR Raimundo at jraimundo@vtaig.com so we can review your service history and determine the best path forward.
I had to wait way too long even though I had an appointment. It took 5 hours to complete work that should have taken half that time at most.
Business response:
We are sorry to hear that your service appointment took longer than you expected. Your time is valuable, and what you've described is certainly not the experience we strive to provide. Your feedback helps us identify areas where we can work to improve our scheduling and service processes. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact JR Raimundo at jraimundo@vtaig.com so we can address your concerns directly.
The experience felt rushed, and they said they had checked all fluids but I had my washer fluid sensor go off the very next day and it is just about empty. They offered to fill it after the fact but it doesn't instill confidence that they truly checked all the fluids. This is also the second time I've had my car serviced here and the car smells like burning oil inside for at least a week to two weeks. I've never had that problem at other dealers.
Business response:
We understand how details like this can affect your overall confidence in the service experience. Our team aims to complete every inspection thoroughly and ensure each vehicle is returned in excellent condition. We appreciate you sharing this feedback, as it helps us reinforce the care and attention we strive to provide every guest. Please contact JR Raimundo at jraimundo@vtaig.com so we can look into this further and assist you.
Frequently asked questions about Seminole Toyota
How is Seminole Toyota rated?
Seminole Toyota has a 4.4 star rating with 15,265 reviews.
When is Seminole Toyota open?
Seminole Toyota is closed now. It will open at 9:00 a.m.