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Sierra Tucson
- Psychiatrists
- Tucson, AZ
About this business
Location details
39580 S Lago Del Oro Pkwy, Tucson, AZ, 85739, United States
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If you might have a personality disorder or sexual compulsivity or addiction, don't waste any time here.
Sierra Tucson was recommended because of their holistic approach and their abundance of alternative healing methods. I was assured repeatedly that my physical would be addressed through Acupuncture, different massage modalities and on going physical therapy. However upon meeting a doctor named Lerner who ran the pain clinic he proceeded to negate just about everything their admission people had said. If I had done more research I would have uncovered all the long standing AG complaints. The civil suits, including malpractic... read more
Business response:
Dear Gene, Your input is important to us. Please call 520-624-4000 to discuss this matter in detail. Our priority is to support individuals on their healing journey the moment they arrive at Sierra Tucson and thereafter. Sincerely, Sierra Tucson Management
This Treatment Facility is HORRIBLE. Terrible experience from the time I arrived all the way from Alaska until I could leave. Dealing with the initial experience with the business office in signing the paper work where I was treated disrespectfully all the way through the intake process. I was mistreated and not offered any food or water. I was not allowed access to a phone. Horrible overall experience. Basic patient rights violated. I would not recommend to anyone.
Business response:
Dear Jennifer, We appreciate your feedback. Our mission at Sierra Tucson is to provide quality care for each and every resident and family member. We would love to hear from you personally; please call (520) 624-4000 to share your experience in greater detail. Sincerely, Sierra Tucson Management
This place may be ok for pure addicts, but where mental health issues go, specifically personality disorders, stay away! The director denies the existence of personality disorders, seeking to pin everything on childhood trauma. My ex wife went there for alcoholism and metal health issues. They enabled her with psychobabble that lead her to blame all of her problems on her mother and me. Her mother and I did extensive research of qualified sources, both in written and person form. Many qualified therapists will verify th... read more
Business response:
Dear Brian, We strive to provide personalized care to every individual who walks through our doors, including family members. Family Week is an integral part of the overall treatment offered at Sierra Tucson - we strongly believe in recovery for every person in the family. We apologize for not meeting your expectations, and we certainly welcome a call from you to discuss this matter in detail: 520-624-4000. Sincerely, Sierra Tucson Management
The place is highly rated but once they get your money, you can't get anyone to return a phone call. The admissions people are great but the rest of the staff is horrible. It is so frustrating to leave messages and not get returned phone calls. Here are some of my issues: 1- Trying to get a refund is taking over 4 weeks. Still waiting for my 36k. 2- My sister had to leave and go to a hospital. Her clothes did not go with her. I called to get her clothes sent and I won't mention names but she said she would mail them to h... read more
Business response:
Dear Patricia, Thank you for taking the time to provide feedback. It is important to us so we can determine how best to serve each resident and his or her family. We are glad your sister received her clothes. And, we follow appropriate protocol and policy regarding financial situations. Rest assured, we are taking all necessary measures. Please call our main office line at 520-624-4000 if you would like to discuss this matter further. Sincerely, Sierra Tucson Management
When I attended Sierra Tucson, I was severely depressed. I was there for 6 weeks and it was the worst six weeks of my life. I was charged for appointments I didn't have, was promised refunds, had terrible counseling where I was put in a group with a stalker when I had been stalked. I was harassed and threatened by staff, and after reporting the incident was treated cruelly. The administration lied about their ability to create an unthreatening environment. I felt like I was treated like a terrible child who deserved punish... read more
Business response:
Dear Kat, We are concerned upon learning that your treatment experience was not what you had anticipated. Sierra Tucson is dedicated to the safety and wellbeing of all of our residents. Please contact us at 520-624-4000 to discuss this matter in detail. We wish you well in your journey of recovery from depression. Sincerely, Sierra Tucson Management
Do not waste your money if you need psychological help for anxiety or depression. This place truly, in my mind, is for substance abuse. Not good for helping through medication therapy. Menninger would be better for that. They totally missed a very obvious diagnosis with my husband and he left no better than when he went in. They admitted him, when, in my opinion, they should make people aware they are better equipped to handle addictions. Had I known this I would have chosen Mennigner. I feel we wasted over $50k and ... read more
Business response:
Dear Ann, Thank you for your feedback. Sierra Tucson strives for clinical excellence and compassionate care. Please call our main office at 520-624-4000 to discuss this matter further. Customer satisfaction is our priority. Sincerely, Sierra Tucson Management
So, I am back reviewing yet again. Why? Because I have been waiting for a month for two refunds from this group. My insurance company paid about $2000 on Nov 16 and I can't get it refunded to me, plus they promised me a refund of $1400. This group is very difficult to deal with.
Business response:
Dear Beth, We value your feedback. Our goal is to offer individualized treatment for every person that walks through our doors. Please contact us at (520) 624-4000 if you would like to discuss this in detail. Sincerely, Sierra Tucson Management
I wanted to come to this facility as it was recommended by my nurse practitioner. However, it was going to be "out of reach" financially for me. Honestly, I am appalled anymore at the cost of treatment for the mentally ill. I have tried to enroll in DBT and other programs, but it is as if they only service the rich. I actually have a MS degree and work in healthcare and am really discouraged by the high cost of treatment which makes treatment actually affordable for only the rich. I finally have lost hope and have concl... read more
Frequently asked questions about Sierra Tucson
How is Sierra Tucson rated?
Sierra Tucson has a 3.5 star rating with 671 reviews.
When is Sierra Tucson open?
Sierra Tucson is open now. It is open 24/7.