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Sierra Tucson
- Psychiatrists
- Tucson, AZ
About this business
Location details
39580 S Lago Del Oro Pkwy, Tucson, AZ, 85739, United States
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After I post a negative review Sierra Tucson asks me to get in touch with them. Haha! They didn't take or return our calls when my daughter was there. What a joke they are.
Business response:
We appreciate you taking time to share this feedback with us, though we are saddened to receive it. We would like to have an opportunity to discuss this with you in more detail and ask that you please contact info@SierraTucson.com. Thank you.
I'm sad to leave a [mostly] bad review, but I'm hoping this feedback gets taken into consideration and is used towards creating a better facility. It is the only rehab facility I've been to, so I don't have anything to compare it to. I also was there is 2014 so it's likely changed since (not sure for better or worse though!). 1) I'm actually an RN -- when I checked in I brought a new $200 book that is used widely by good psychiatrists called "Stahl's Essential Psychopharmacology." I wanted to know what meds they were givin... read more
11/2/2020 So because of the neglectful way that my son was treated and diagnosed, he is still not doing well. His health care providers in Las Vegas have failed to dig deeper and really find out what is wrong so now he is on the wrong medication once again. So I do stand by my original post because if we had not take our son to them, then he would not have the incorrect diagnosis. It takes so long to get a correct diagnosis, so facilities that do a neglectful job, need to be held accountable. Please do not think that just ... read more
Business response:
We truly appreciate this feedback and are so grateful you were willing to share. Our goal at Sierra Tucson is to provide the highest-quality care delivered with genuine kindness and empathy. The concerns described are deeply troubling, and we'd like to get more information about the situation described. Please consider reaching out to Valerie.Kading@sierratucson.com at your earliest convenience.
SIERRA TUCSON IS NOT FOLLOWING COVID SAFETY RECOMMENDATIONS!! In fact they lied numerous times to my husband, who just returned from a month long stay. He was told clearly by at least 3 different people that he could receive onsite Covid testing before returning home to his family. When he pursued that, he was given the run around, only to be told by upper management that they did not offer testing. They lied to get his money, and then offered much less than what was promised. This place is charging 50-60k for a stay, and s... read more
Business response:
Sierra Tucson strives for safety and healing. The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19. Your feedback is important to us. In order to ensure we are able to share your experience with the appropriate Sierra Tucson staff member, we invite you to please send your comments or questions to us in writing care of: Risk Management, Sierra Tucson, 39580 S. Lago del Oro Parkway, Tucson, AZ 85739.
I went to Sierra Tucson for treatment. Unfortunately they lost a bunch of my clothes and still haven't returned it. Also, they didn't return my blow dryer and flat iron.
Sending my son to Sierra Tuscon was a total waste of time and money. It's nothing more than a country club with total disregard for clients. I was point of contact for updates and when my son went missing, I couldn't even get anybody to return my calls. The only thing they are good at is taking your money.
Business response:
Thank you Linda for your review, we're sorry that you felt you had a negative experience. Sierra Tucson strives for safety and healing for every resident. We encourage you to contact Risk Management in writing so we can address any questions, comments, concerns at: Sierra Tucson, 39580 S. Lago del Oro Parkway, Tucson, AZ 85739. Thank you.
Only a month ago they changed their policy to not allow Service Animals in violation of ADA access requirements. The call buttons aren't within reach of the beds and they think a scooter replaces a service animal when a scooter can't come help you off the ground if you fall when walking. Completely unreasonable accommodation. So they avoid doing the work of educating people to leave service animals alone in their policies and instead violate the sacred bond between service animals and their handlers increasing the emotional ... read more
DO YOUR RESEARCH BEFORE CHOOSING SIER Sending my husband here was literally the worst 30 days of our lives. I couldn't begin to explain the level of gross negligence on the part of Sierra Tucson and the entire staff. I will begin by saying we did not know that Sierra had been purchased by Acadia Health Care and is no longer the wonderful treatment center it once was. My husband sat through two "speaker meetings " a week at a cost of 1k to us only to learn that they were actually Drug Reps encouraging patients to take the dr... read more
Business response:
Thank you for your review. Your feedback is important to us. Sierra Tucson strives for safety and healing. Each resident is provided with an individualized treatment plan according to their personal needs. Sierra Tucson subscribes to Prescribing with Purpose, which is our less is more approach to medication management. Our equine team consists of a herd of 13 horses, all on property to provide equine assisted therapy in a small-group setting. In order to ensure we are able to share your experience with the appropriate Sierra... read more
This place is disgraceful and unorganized. My daughters medications that were taken at admission have YET to be sent home and she has tried calling 5 days in a row to get this sorted out to no avail. Scheduling forgot to put multiple appts on her schedule, such as somatic experiencing. She was here for secondary pain and only saw the pain doctor once on her final week. Her therapist had a flat affect and did not know how to provide therapy. Multiple people had complained about her already and switched out of her groups. My d... read more
Business response:
Thank you for your review. Your feedback is important to us. Sierra Tucson strives for safety and healing. In order to ensure we are able to share your experience with the appropriate Sierra Tucson staff member, we invite you to please send your comments or questions to us in writing care of: Risk Management, Sierra Tucson, 39580 S. Lago del Oro Parkway, Tucson, AZ 85739.
Frequently asked questions about Sierra Tucson
How is Sierra Tucson rated?
Sierra Tucson has a 3.6 star rating with 664 reviews.
When is Sierra Tucson open?
Sierra Tucson is open now. It is open 24/7.