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Sierra Tucson
- Psychiatrists
- Tucson, AZ
About this business
Location details
39580 S Lago Del Oro Pkwy, Tucson, AZ, 85739, United States
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I found my way to Sierra Tucson after a severe suicide attempt. There were no available facilities near me and the thought of being in the sunshine during a cold winter was appealing. I flew from NY to AZ for their care. This is NOT the family run business that it formerly was. It is a large conglomerate owned business and is run as such. They will ALWAYS get payment first and will not do anything until they see the money. It was previously an all inclusive program, which had the added services of body work, chiropractic ... read more
Business response:
Thank you for taking the time to share this detailed feedback, as any and all feedback is crucial to the work that we do. That said, much of what is shared here is very concerning. We aim to provide care in a comfortable and encouraging setting where all identified needs are met. If you would be willing, we would greatly appreciate having an opportunity to discuss these concerns directly and gather as much additional information as possible. Please contact Susan.Menzie@sierratucson.com.
I had a terrible experience-- detailed to management months ago. I also had thousands of dollars of items stolen. Sierra Tucson has adolescents for 30 days to review twice, over 100 days ago.
Business response:
We are very concerned by the circumstances described and are grateful that you have brought it to our attention. Effective and timely communication is crucial to the work we do, and our goal is to deliver the utmost in clinically excellent care. While you mentioned that you have already reached out to a number of people, we respectfully ask that you contact Susan.Menzie@sierratucson.com so that we can gather more information. Thank you.
What a terribly run facility I would give it minus 10 ! Left 2 days ago . Self admitted for anxiety. Put in addiction / trauma program. Therapist late to groups or no shows . Appointments with Dr.'s late or cancelled. Needs & wants never addressed , process group spent with everyone airing their grievances about the place . Lodges old dirty not cleaned properly. Grounds are depressing , outdoor areas furniture falling apart. Currently Covid outbreak . I could go on and on . I wish I would have trusted all the other terrible ... read more
Business response:
Reading this is very troubling, as our hope is to be a place of comfort, solace and rejuvenation throughout the healing process. We do appreciate you taking the time to share your thoughts here, but we ask that you please contact Susan.Menzie@sierratucson.com so that we can gather more in-depth information about the circumstances described. In regards to COVID-19, we follow all guidelines set forth by the CDC and local health departments. We also have strict protocols in place in order to reduce the risks associated with the... read more
Do not go there for pain management. They left me dependent on different medication and did nothing for my pain. I spent lots of money with no insurance $46K for 30 days of walking around going to classes that had nothing to do with my pain. Tried to talk me into believing I had some trauma that caused my CRPS. Only trauma have had is trying to find a physician to treat my pain. This was my last ditch effort to try and get some help. Dr that is head of their chronic pain dept had helped me in past so thought would try ... read more
Business response:
We appreciate you taking the time to share this feedback, though we are very concerned by the statements made. We strive to tailor the treatment process to meet identified needs in a way that is going to lead to the most optimal results. Having an opportunity to gather more detailed information would be extremely helpful, and we ask that you please contact Susan.Menzie@sierratucson.com.
Lifelong adult struggle with treatment resistant depression, anxiety, complex ptsd. Sadly I've been in several treatment centres in my lifetime; however, this was by far the ABSOLUTE WORST EVER EXPERIENCE. The place is beautiful and offers many services often for additional costs, but it was not effective as a matter of fact I was worse off for going here. This company is a nightmare. They have staff so afraid to ask questions that patients are harmed. The constant mix up in drugs . The fact that the doctor forgets to p... read more
Business response:
Reading this is extremely concerning, but we appreciate you taking the time to share. The concerns expressed go against our goal of delivering care that leads to lasting healing, and it is imperative that we gather more information. Please reach out to Susan.Menzie@sierratucson.com as soon as you have a moment.
After I post a negative review Sierra Tucson asks me to get in touch with them. Haha! They didn't take or return our calls when my daughter was there. What a joke they are.
Business response:
We appreciate you taking time to share this feedback with us, though we are saddened to receive it. We would like to have an opportunity to discuss this with you in more detail and ask that you please contact info@SierraTucson.com. Thank you.
I'm sad to leave a [mostly] bad review, but I'm hoping this feedback gets taken into consideration and is used towards creating a better facility. It is the only rehab facility I've been to, so I don't have anything to compare it to. I also was there is 2014 so it's likely changed since (not sure for better or worse though!). 1) I'm actually an RN -- when I checked in I brought a new $200 book that is used widely by good psychiatrists called "Stahl's Essential Psychopharmacology." I wanted to know what meds they were givin... read more
11/2/2020 So because of the neglectful way that my son was treated and diagnosed, he is still not doing well. His health care providers in Las Vegas have failed to dig deeper and really find out what is wrong so now he is on the wrong medication once again. So I do stand by my original post because if we had not take our son to them, then he would not have the incorrect diagnosis. It takes so long to get a correct diagnosis, so facilities that do a neglectful job, need to be held accountable. Please do not think that just ... read more
Business response:
We truly appreciate this feedback and are so grateful you were willing to share. Our goal at Sierra Tucson is to provide the highest-quality care delivered with genuine kindness and empathy. The concerns described are deeply troubling, and we'd like to get more information about the situation described. Please consider reaching out to Valerie.Kading@sierratucson.com at your earliest convenience.
SIERRA TUCSON IS NOT FOLLOWING COVID SAFETY RECOMMENDATIONS!! In fact they lied numerous times to my husband, who just returned from a month long stay. He was told clearly by at least 3 different people that he could receive onsite Covid testing before returning home to his family. When he pursued that, he was given the run around, only to be told by upper management that they did not offer testing. They lied to get his money, and then offered much less than what was promised. This place is charging 50-60k for a stay, and s... read more
Business response:
Sierra Tucson strives for safety and healing. The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19. Your feedback is important to us. In order to ensure we are able to share your experience with the appropriate Sierra Tucson staff member, we invite you to please send your comments or questions to us in writing care of: Risk Management, Sierra Tucson, 39580 S. Lago del Oro Parkway, Tucson, AZ 85739.
Frequently asked questions about Sierra Tucson
How is Sierra Tucson rated?
Sierra Tucson has a 3.6 star rating with 760 reviews.
When is Sierra Tucson open?
Sierra Tucson is open now. It is open 24/7.