Silver Legacy Resort & Casino

Business response:

Thank you for your exceptional review! We're thrilled you were impressed with everything during your stay. Your positive feedback truly means the world to us and reinforces our commitment to delivering outstanding experiences. It's wonderful to hear that we exceeded your expectations across all aspects of your visit. We genuinely appreciate you taking the time to share your thoughts, and we look forward to welcoming you back again soon. 

Business response:

Thank you for your review. We appreciate your input and are delighted to hear that you had an overall great experience with us. It's wonderful to know that you found our staff to be friendly and knowledgeable, as we take great pride in ensuring our team members provide excellent service to all our guests. We sincerely apologize for any inconvenience caused by the delay at the registration/check out counter due to having only one team member available at that time. We understand how frustrating delays can be, and we recognize... read more

Business response:

We are happy to hear that you found our resort clean and enjoyed the valet service. We truly appreciate when guests notice our housekeeping team's dedication to maintaining cleanliness throughout the property, and it's wonderful to know that our valet staff provided you with super service during your stay. We apologize for the issue with the pillows and appreciate your feedback regarding the foam pillows being uncomfortable for you. Your comments about the pillow quality are valuable to us as we continuously work to improve ... read more

Business response:

Thank you for your review, Kevin! We're glad to hear that your check-in process was easy and helpful, and that you were able to get what you wanted during your visit. We appreciate you taking the time to share your experience with us, and we're pleased that everything went smoothly and was non-eventful for you. Your feedback is valuable to us. 

Business response:

Thank you for bringing this to our attention. We sincerely value your feedback and will address the service issues you experienced. We are genuinely sorry to hear about the difficulties you encountered with our room service, particularly regarding the towels and bandaid request not being fulfilled promptly. This does not reflect the level of service we strive to provide our guests. We are also concerned about the billing complications you experienced with the room upgrade situation and the confusion regarding the booking.com... read more

Business response:

Thank you for your wonderful feedback. We're glad you enjoyed your stay with us and that you found our accommodations clean and economical. It's great to hear that you appreciated our central location and that you were pleased with your corner room with plenty of natural light. We're also happy that our free parking was convenient and accessible for you. We sincerely apologize for the inconvenience you experienced with the broken ice machines on multiple floors near your room. We understand how frustrating this must have be... read more

Business response:

Vielen Dank für das positive Feedback, Remo! Wir freuen uns sehr, dass Sie unsere Lage als günstig empfunden und den elektronischen Check-in-Prozess positiv aufgenommen haben. Es ist wunderbar zu hören, dass sowohl unsere Lage als auch das unkomplizierte elektronische Check-in- und Check-out-System für Sie gut funktioniert haben. Ihre positive Erfahrung mit diesen Aspekten Ihres Besuchs bedeutet uns sehr viel, und wir bedanken uns herzlich dafür, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zur günstigen Lage und ... read more