Silver Legacy Resort & Casino

Business response:

Thank you for taking the time to share your experience, Kevin! We're absolutely thrilled to hear that you found your stay exceptional. It's wonderful to know that you enjoyed the comfortable bed - we take great pride in ensuring our guests have a restful and relaxing experience. We're also delighted that you appreciated the great view, as we know how much that can enhance the overall experience. Your positive feedback truly means a lot to us, and we're so pleased that we were able to provide you with such a memorable visit. 

Business response:

We sincerely apologize for any inconvenience you experienced with locating the valet parking entrance, Robert. We understand how frustrating it can be when signage or directions aren't as clear as they should be. Thank you so much for taking the time to highlight the positive aspects of your visit, particularly noting that your room was clean and nice, and that you enjoyed our variety of dining and drinking establishments. Your feedback about both the challenges and the things we're doing well is invaluable to us as we work ... read more

Business response:

We apologize about the pool concerns, Amit. Your feedback helps us improve. Thank you for the pleasant rating! 

Business response:

We are delighted to hear you enjoyed our clean rooms, comfortable beds, and fast elevators. Your wonderful feedback truly means a lot to us! We're pleased that you found the rooms to be clean and the beds comfortable for a restful stay. It's also great to know that our fast elevators made getting around the property convenient for you. We appreciate you taking the time to share your positive experience with us, and we hope to welcome you back again soon. 

Business response:

We are concerned to hear about the check-in and elevator issues you experienced during your recent stay, Gordon. We understand how frustrating it must have been to encounter non-functioning kiosks during the check-in process, and we sincerely apologize that the experience was slow and painful to the point where you almost walked out. The elevator not accepting your room key certainly added to the inconvenience, and we recognize that these technical difficulties significantly impacted your arrival experience. Thank you for yo... read more

Business response:

Thanks Clint! So happy you found everything exceptional and clean. Your feedback means the world to us! 

Business response:

We acknowledge your feedback about check-in issues and staffing. We understand your frustration with the self check-in problems and recognize that having insufficient staff to handle these issues created an inconvenience for you. We also appreciate you noting that while our staff was courteous and polite, their stress levels may have affected your overall experience. We're glad you enjoyed our bright atmosphere and cleanliness, and that you found our facility well maintained with exciting bright lights. We take all feedback ... read more