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Silver Legacy Resort & Casino
- Casinos
- Reno, NV
About this business
Location details
407 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good Elevator 3 of 4 were not working nor was the ice machine on floor 12. Staff
Business response:
We appreciate your input regarding the elevator and ice machine issues. We understand these inconveniences affected your stay experience.
Wonderful
Good The ice machine was out of order on our floor, had to go to another floor for ice. I would think a hotel of Silver legacies caliber would have the ice machines working on all floors. The room was good, bed comfortable. The employees were very attentive and helpful, even a small glass of champagne when we were checking in!
Business response:
We are overjoyed to hear that you found the room comfortable and the employees attentive. We apologize for the inconvenience with the ice machine and encourage you to reach out to us with any further concerns.
Great value Great location
Business response:
We are elated to hear you found great value and loved our location!
Nice, updated rooms, small but lovely pool area. Expensive food and no micro. Decent stay overall. My biggest issue was, while an impressive array of restaurants is available, food throughout the property is VERY expensive and there's no microwave in the room. I get it; it's a casino and they want you out of your room spending money. However, the first morning of my stay, I walked about five minutes down the street to Cafe Whitney to get breakfast (highly recommended - delicious food for a very reasonable price - under $20 i... read more
Business response:
We are delighted to hear you enjoyed our updated rooms and pool area! We appreciate your detailed feedback about your stay. Your comments about the room amenities, particularly the lack of a microwave, have been noted. We understand this was an inconvenience for you, and we'll share your suggestion with our management team for consideration. We're glad you found our staff friendly and the check-in process smooth. Thank you for your observations about our casino, dining options, and spa prices. We value all guest feedback as ... read more
Exceptional El empleado que me atendio estaba de mal humor El cuarto grande y limpio
Business response:
Nos alegra saber que la habitación le pareció amplia y limpia. Esta es precisamente la experiencia que buscamos para todos nuestros huéspedes. Le pedimos disculpas por la poca amabilidad de nuestro empleado durante su visita. Este no es el nivel de servicio que buscamos y lo solucionaremos con nuestro equipo para garantizar una mejor interacción en el futuro. Gracias por informarnos y por tomarse el tiempo para compartir sus comentarios.
Good The elevators are terrible have to wait constantly for 20-30 minutes to go up or down
Business response:
Thank you for taking the time to provide feedback. We understand your frustration with the elevator wait times and are working to improve this experience.
Wonderful
Very Good
Frequently asked questions about Silver Legacy Resort & Casino
How is Silver Legacy Resort & Casino rated?
Silver Legacy Resort & Casino has a 4.1 star rating with 40,630 reviews.
When is Silver Legacy Resort & Casino open?
Silver Legacy Resort & Casino is closed now. It will open tomorrow at 12:00 p.m.