Spruce Power

francisco c 

on BBB

4 years ago

I am being consumed by this company. they lost my payment last year. took months to have them find it. after many calls and emails with copy of cashed check. they finally updated my bill and then hit me with late fees. Previously ***costumer. Never had a problem. Spruce doesn't have online login in place. The people on the phones and responding to emails are not very helpful at all. Not getting my bills. I am told that the system has not been updated. but it is the system that charges late fees automatically. 

WILLIAM P 

on BBB

4 years ago

We have 50 solar panels. 13 of them are not producing due to microinverters not reporting and needing to be replaced. Amber at Spruce Power says they won't replace the devices because the system is meeting 'the production guarantee'. She further states that, if the system begins to fail to meet the 'production guarantee', they would initiate a work order. We are paying - according to her - for a certain level of PRODUCTION....not panels. However, 50 panels make a LOT more power than 37 and excess power gets "banked" by our p... read more

Magda C. 

on BBB

4 years ago

3 weeks ago we called the Billing department with our complaint regarding overcharges. In the last 5 months of 2021 they overcharged us by 493 kWh. The man on the other side took our information and told us someone will get back to us in 2 to 4 days. Of course nobody called, our emails are undeliverable and the site doesn’t work. So what now? Can they just ignore us? We didn’t choose them to be our servicing company, our agreement was sold to them. So much for doing our homework making sure we picked the right company. We ar... read more

Cesar R 

on BBB

4 years ago

This company is horrible. My issue with them is customer service and billings. They have been charging me "non-ACH" fees for not joining their automatic payment program. The contract states a discount for joining, but they are coursing customers into joining by charging customers a fee if they do not. They also charge late charges if you don't pay by the 1st. However, they removed the online payment portal, and their invoices are always late. So when I receive the invoice, review, and mail (or bill pay) the check, the paymen... read more

Brad E. 

on BBB

4 years ago

ZERO STARS! SPRUCE POWER is a fraud. Since middle June 2021 my systems has been running at 66% capacity. I have 13 panels not in service. When I call them I get the run around. They have been nothing but a problem throughout the season of COVID - billing was screwed up, customer service went to the crapper, the even tried "collections" on a regularly due payment that was not due yet. we pay our bill in good faith but Spruce does not operate in good faith. Whenever I ask to talk to a manager, there is never one there and get ... read more

gary c 

on BBB

4 years ago

I have had the same problems as many others have shared. I sent three faxes about production last year October, November and December with NO RESPONSE. They have three production data print outs and they are all different. I told them I will not pay them anything until they answer my question about production. NO RESPONSE but I still get a monthly statement that is so convoluted you can not understand it. Please somebody put these crooks out of business. 

Matt H 

on BBB

4 years ago

My experience is just like the other reviews. It has been a total disaster dealing with this company over the past month and I have proven that they did not apply a payment yet I get no response. Calling customer service means waiting on the line for at least 30 minutes only to find that the person answering the phone can not deal with the issue you are calling about. 

Erin v 

on BBB

4 years ago

0 stars is what should be allowed. The only good thing here is knowing that I am not the only one having these SAME issues. Customer service, horrible. My issue is that I bought a house recently with leased solar. I get my first bill and it says I am on autopay, which I am not. I have not set anything up with the company yet. So I call the company only to be told I will receive a phone call within the next few days. I called multiple times, never got a call back. So I later chose the option to get a response back through ema... read more

Larry W 

on BBB

4 years ago

Spruce Power and KiloWatt Finance continually claim I have missed a payment, which I have not! I have canceled checks to prove it. I have called both phone numbers listed and they are either not answered or you are put on hold indefinitely (45 minutes then I hung up). I will wait for them to call me.