Spruce Power

Joan S 

on BBB

4 years ago

I have read several of the reviews and I am in agreement with the reviews Spruce Power is awful, I have emailed and called several times for the past several months. My bank says that Spruce Power is getting my money but Spruce Power says that I have not paid. I have sent in proof of my payments and I still have an incorrect bill. When I call I get routed to a call service and that I would get a response in 72 hours. However, that has never happened. I am at a loss as to what to do now. Joan S. 

manuel a 

on BBB

4 years ago

well here i am again 12-28-2021 on hold for over an hour to try to pay my bill over the phone. i would love to pay online and avoid the phone call payment torture, however since this company bought out my last company, the online billing is a mess. according the website I'm 3 months behind and when i call to have this corrected they say unfortunately they cannot make changes to the online billing and they are trying to work out issues with the company's merger. i have been hearing this since the company's merged over a year ... read more

Suzanne L 

on BBB

4 years ago

DO NOT sign up with this company. Sold my home and transferred to new owner over 5 months ago and am still receiving bills. Last week they went into my bank account and took $195 from me. I call every day and never get a call back. I had to pay $30 to my bank to stop any further payments. They promise to return calls and never do. How are they in business and why hasn’t anyone intervened? Isn’t there a company we can call to help us? BBB will accept complaint but it is not actionable through them. 

AMELIA A 

on BBB

4 years ago

Spruce Power is the worst company for customer service. I just waited on hold for over an hour to get some clarification on my solar bill. I was then told that someone will get back to me in 48 to 72 hours to address my inquiry. This is unacceptable. 

Kevin K 

on BBB

4 years ago

If I could subtract stars I would. First they double billed me several months in a row, now they are charging a late fee for bills THEY mail out late! I received my bill today 12/27/2021 with a bill date of 12/17/2021 AND a surprise late fee of $10.00 because THEY cannot mail the bill out in time! This company seriously needs to be audited for improprieties. I cannot recommend solar energy due to the unscrupulous nature of this company. 

ERIC B. 

on BBB

4 years ago

I am a customer due to the takeover with ***. it was always easier to pay my monthly bill of 71.00 a year in advance. At the time of the takeover, my credit balance with NRG was about $700. Then, every month, I would receive a bill from this company for my monthly fee of $70. Of course, I did not pay it. I thought my credit balance would eventually roll over. By the 3rd month, I tried calling them to correct this. It was impossible to ever get through to them on the phone, and emails were never responded to. After month 6 or... read more

Amy B. 

on BBB

4 years ago

I don’t even think this is a real company run by real people. No one answers no one responds how is this even legal. Mind you this was not a company I chose I was defaulted to them when NRG was sold. I don’t know how I’m supposed to get anything accomplished when no one will respond to me. This is terrible. 

Wendy H 

on BBB

4 years ago

I agree with every single comment before me. This company is the absolute worst. Anyone know how to get out of this arrangement? I don't have a contract that I can find. My husband set this account up and he has since passed. Can this system be sold to another company? 

Christin K 

on BBB

4 years ago

Can I give less than zero stars? This is absolute worse company. Constantly on the phone and waiting over an hour to be told they can't help me fix their mistakes!!!!! I get late fees every month even though I have automatic billing. They changed the fees without consent or notification. They do not answer emails. I almost lost my mortgage because they took over 6 weeks to send paperwork verifying our lease through them. They can come get their **** off the roof, this company is complete and utter trash!