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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am very concerned with this company's billing practices. After setting up the automatic deduction through my bank and receiving confirmation that everything was set up, the billing worked for 2 cycles and then just stopped. I have tried repeated emails and phone calls to see what has gone wrong. I have called only to be routed to a call service that takes my number and promises a call back within 72 hours only to never get any callbacks. The only line that answers with a rapid response is their collection department! Go fi... read more
This company is a nightmare to deal with. Their website was down for a year so you had to call and wait an hour to pay your bill. A couple months ago I was told my bill could be paid online again. The billing site is a joke. It's so unorganized. Bills online don't match the paper ones. I have paid the past 2 months online and now it is saying I'm 2 months overdue and I will go to collections if not paid in full. Nothing has been unpaid. I have tried for 2 weeks calling several times a week to speak to someone about my billin... read more
ZERO stars is deserved. Worst company I've ever dealt with. They have consistently sent me the wrong bills, and I'm constantly having to prove payments and the worse thing about it all is that they NEVER answer there phone to help with these issues, and when I email them it is a generic answer. I received a bill one week before it is due, and when I try and call to pay it on the phone so its not late, well you guessed it, no answer nd on hold for over hr. nd this is with numerous times being disconnected. I'm so done with th... read more
Deplorable. Refuse to answer phone calls, refuse to respond to emails. My system has been off for 10 weeks and performance monitoring has been down for almost a year and they continue to bill with estimated production - from a system that is OFF! Legal action is a must to get away from this nightmare of a company. STAY AWAY.
Repeating the same as other reviewers have stated about the mysterious "Past Due" bills added to the monthly billing cycle. Their lack of response to my complaints and having them withdrawing via direct deposit is beyond frustrating. They add the same $97.78 past due since March 2021. I have evidence of that payment yet they will not respond to my complaint. DO NOT use this company or take over the contract! Will continue to try to resolve this but I very little hope they will cooperate so hoping I can get government involve... read more
Sept 9th 2021 Hello Sara *****, Angelica *****and Sara ******, I really don’t have the “energy" to write this email, however, it looks like I am going to have to go down this rabbit hole. First, I was an ******** Solar customer for 7+ years, had been on auto pay ever since. I almost forgot the name of the company since it had been so long since I even had to remember anything about my solar… Not once did I have any issues with billing etc… Now, in May 2021 and I want to REFI my home and come to find out that Spruce has taken... read more
Spruce solar is awful! My solar has been down for weeks! Inverter issue. They keep telling me they sent a work order it’s been three weeks no one has contacted me! ***was never like this. This company is the worst! I cannot get any help from them. And their billing is a crap show! The worst company ever!
They are the worst company to deal with. Constantly having to submit proof of payment. It’s been going on for over a year.
If a negative 5 could be issued I would that. *** ***** has been paid by automatic deductions for 6 years without problems. Now Spruce takes over and they continuously show us as having overdue payments. Cannot get through on phone and no response from e-mails except that the e-mail will be forwarded to a representative and it stops there with no word back or resolution. This has been happening since Spruce took over *** *****and needs to be resolved.
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,267 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open tomorrow at 8:00 a.m.