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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Can we give them negative stars? Calls and emails go unreturned. There is no case manager for problems. When emails are answered, it is always a different representative returning emails and they can never solve a problem. I'm getting bills at a rate of over $1.00 per KwH, when my contract is set at $0.177. The last "manager" I spoke with told me many customers pay over $1.00 per KwH, which is a patently absurd statement. She also told me the power is generated and used entirely within an empty house with a/c or appliances r... read more
I would rather heat my house with candles, and hire a hamster to run on a treadmill to generate electricity than to have to deal with this company. They single-handedly delayed the sale of a client’s home by 25 days because they insisted that the client has a document that, according to our attorney, Spruce was supposed to produce. While we did ALL of the work sorting out Spruce’s paperwork FOR them, Spruce managed to set records for condescension, arrogance and ignoring their customers. The absolute WORST. Stay Away!
Fraud of a company..AVOID THEM!!! Billing is a complete mess. Statement will say one amount, but you call to make a payment and are asked to pay a higher amount. They always say I owe months of bills when every month I have paid. The portal shows I have been billed one amount, not the same as the paper statement. I have always been asked to pay more. You will never receive a return email or phone call for your inquiry. How is this company still in business? Why isn't there a class action suit for fraud? I am convinced they h... read more
Worst company ever. Major breaches of my solar contract, I can’t get anyone in customer service to help me, and that’s when I call multiple times and hold for 20-50 minutes. Spruce power aka Kilowatt Financial, Energy Service Experts…I think they change their name to avoid scrutiny. The online monitoring is completely wrong. The online billing is a disaster that doesn’t work at all. My meter was offline for 17 MONTHS! I fought with them every month and magically it went back online by itself. But then they stated none of my ... read more
Spruce Finance and it's affiliates ("Spruce Power 1, LLC) are a terrible company. They acquired my solar power system from another company and they have not assisted with connecting my system to the grid for 2 years, but they are very good about constantly sending me bills for a system I don't even know works. RUN if you see them.
Horrible from the start and just keeps going through billing and customer service
They have the absolute worst customer service. they have NEVER returned a phone call and have NEVER gotten on the phone with me. Their billing is completely messed up and they keep using Covid as an excuse not to help. If you have a choice don't use them but I had no choice because unfortunately for me they bought our existing solar supplier and now I am forced to deal with sheer incompetence. If you can avoid them then do so at any cost.
Worst company ever! 0 star ! Problem with my billing! Nobody to talk to ! Disgusting company!
I would give this company zero stars. I’m repeating most of the other customer’s complaints. I have had billing issues since *** stopped directly billing me monthly. I have spent hours on the phone and sending emails and my billing issues have not been resolved. I’m being charged late fees and my account is current. I’m concerned their issues are affecting my credit. I have reached out to *** but they cannot help with my billing concerns. I signed up for E-statements hoping it may resolve my issues and would like to set-up a... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,160 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open tomorrow at 8:00 a.m.