This profile has been claimed by the business owner or representative.
Spruce Power
- Houston, TX
About this business
At Spruce, we focus on clean energy solutions. Working together with our customers and partners, we relentlessly pursue opportunities to create a cleaner and more sustainable future. We lead the way by creating accessible and reliable solutions to deliver on our promise to harness the power of nature.
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had the same experience as others on this string of reviews. I had double pmts deducted from my bank account due to Spruce stating I have a past due payment which is not slightly true as my bank account has been faithfully auto-drafted for the last eight years I called a couple of times and promised I would receive a callback, which has not happened. I am going to try and get my bank to stop the auto draft and then maybe I will receive a call. This company does not deserve a rating.
Another zero stars review. Poor to no response concerning billing errors continually made by Spruce and service requests for my residential solar system. The system has not been communicating with Spruce since last June and I have no idea whether the solar system is operating or functioning correctly. Since they have acquired *** there have been nothing but problems. Multiple telephone calls and email communications with incorrect, false information or no responses. I am considering legal action.
worst company ever. Who ever heard of a customer service department having an answering service? Why bother no one ever calls back and your emails and documentation solve nothing. I could go on and on, but I will just reply ditto to all previous emails and comments posted here. I too wish I never got involved with *** and now have to deal with Spruce. Nothing ever gets resolved. I keep getting emails asking for documentation to prove all my payments are up to date and yet my statements still shows an outstanding amount due. ... read more
I sent sprucepower/ kilowatt financial a cashier's check for $50.000.00 to pay off my 38 panels with principal written on the front and a check for final monthly payment back in May of 2021. I have callled and called so many times as they keep sending me bills every month and deducting money out of the $50.000.00 that i sent them to pay off the panels, instead they help themselves to the money each month as they still owned the panels. I am unable to resolve this. Once in a while i will receive an irrelevant email with lies.... read more
Agreed Zero Stars. They are the worst company I have ever been forced to deal with!!! They purchased my Solar account from NRG and I have been paying the price since. I wish someone could help me get another company to handle my account. I have repeatedly requested information and answers from SPRUCE but have never been able to reach a live person. My last email of many requesting a live person call me back will be met with me refusing to pay them until I get a call back. I shouldn't be forced to have to deal with this compa... read more
I am very concerned with this company's billing practices. After setting up the automatic deduction through my bank and receiving confirmation that everything was set up, the billing worked for 2 cycles and then just stopped. I have tried repeated emails and phone calls to see what has gone wrong. I have called only to be routed to a call service that takes my number and promises a call back within 72 hours only to never get any callbacks. The only line that answers with a rapid response is their collection department! Go fi... read more
This company is a nightmare to deal with. Their website was down for a year so you had to call and wait an hour to pay your bill. A couple months ago I was told my bill could be paid online again. The billing site is a joke. It's so unorganized. Bills online don't match the paper ones. I have paid the past 2 months online and now it is saying I'm 2 months overdue and I will go to collections if not paid in full. Nothing has been unpaid. I have tried for 2 weeks calling several times a week to speak to someone about my billin... read more
ZERO stars is deserved. Worst company I've ever dealt with. They have consistently sent me the wrong bills, and I'm constantly having to prove payments and the worse thing about it all is that they NEVER answer there phone to help with these issues, and when I email them it is a generic answer. I received a bill one week before it is due, and when I try and call to pay it on the phone so its not late, well you guessed it, no answer nd on hold for over hr. nd this is with numerous times being disconnected. I'm so done with th... read more
Deplorable. Refuse to answer phone calls, refuse to respond to emails. My system has been off for 10 weeks and performance monitoring has been down for almost a year and they continue to bill with estimated production - from a system that is OFF! Legal action is a must to get away from this nightmare of a company. STAY AWAY.
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3 star rating with 1,831 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.