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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst company ever. Major breaches of my solar contract, I can’t get anyone in customer service to help me, and that’s when I call multiple times and hold for 20-50 minutes. Spruce power aka Kilowatt Financial, Energy Service Experts…I think they change their name to avoid scrutiny. The online monitoring is completely wrong. The online billing is a disaster that doesn’t work at all. My meter was offline for 17 MONTHS! I fought with them every month and magically it went back online by itself. But then they stated none of my ... read more
Spruce Finance and it's affiliates ("Spruce Power 1, LLC) are a terrible company. They acquired my solar power system from another company and they have not assisted with connecting my system to the grid for 2 years, but they are very good about constantly sending me bills for a system I don't even know works. RUN if you see them.
Horrible from the start and just keeps going through billing and customer service
They have the absolute worst customer service. they have NEVER returned a phone call and have NEVER gotten on the phone with me. Their billing is completely messed up and they keep using Covid as an excuse not to help. If you have a choice don't use them but I had no choice because unfortunately for me they bought our existing solar supplier and now I am forced to deal with sheer incompetence. If you can avoid them then do so at any cost.
Worst company ever! 0 star ! Problem with my billing! Nobody to talk to ! Disgusting company!
I would give this company zero stars. I’m repeating most of the other customer’s complaints. I have had billing issues since *** stopped directly billing me monthly. I have spent hours on the phone and sending emails and my billing issues have not been resolved. I’m being charged late fees and my account is current. I’m concerned their issues are affecting my credit. I have reached out to *** but they cannot help with my billing concerns. I signed up for E-statements hoping it may resolve my issues and would like to set-up a... read more
Since Spruce Power took over my solar lease contract, they have continuously submitted bills showing my account with late or missing payments despite me having been enrolled in Autopay since the beginning and never missing a payment. They will not provide a phone number to contact their company and do not respond to emails. Now they have just double billed me despite me showing them evidence that they have never missed auto-withdrawing my payment each month. Avoid this company if you can, I had no choice as they purchased th... read more
Spruce Power has taken advantage of me as a customer by billing me multiple times, at different amounts, within the same month. I prepaid for 4 months yet they continued to bill me each consecutive month. Their customer service is awful. It's literally impossible to get anyone on the phone and their email responses are vague and hard to understand. They customer service reps reassure me that I have credits on my account but their system CONTINUES to bill me every month.
They are very disorganized and try to pay my bill on 12/28/21 and wait on the phone for 1 hr and 52 min to be told they are an outside call center and to wait 48 to 72 hours for a call back from one of the representatives name Shaunn to make a payment. I did get a call the next day and notice from my caller ID it was them so I answer quickly and said hello a few times but they just hung up. Tried calling them back on the same day and waited on the phone 1 hr and 29 min and spoke to representative Alyssa and was given the sam... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,230 reviews.
When is Spruce Power open?
Spruce Power is open now. It will close at 6:00 p.m.