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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Another zero stars review. Poor to no response concerning billing errors continually made by Spruce and service requests for my residential solar system. The system has not been communicating with Spruce since last June and I have no idea whether the solar system is operating or functioning correctly. Since they have acquired *** there have been nothing but problems. Multiple telephone calls and email communications with incorrect, false information or no responses. I am considering legal action.
worst company ever. Who ever heard of a customer service department having an answering service? Why bother no one ever calls back and your emails and documentation solve nothing. I could go on and on, but I will just reply ditto to all previous emails and comments posted here. I too wish I never got involved with *** and now have to deal with Spruce. Nothing ever gets resolved. I keep getting emails asking for documentation to prove all my payments are up to date and yet my statements still shows an outstanding amount due. ... read more
I sent sprucepower/ kilowatt financial a cashier's check for $50.000.00 to pay off my 38 panels with principal written on the front and a check for final monthly payment back in May of 2021. I have callled and called so many times as they keep sending me bills every month and deducting money out of the $50.000.00 that i sent them to pay off the panels, instead they help themselves to the money each month as they still owned the panels. I am unable to resolve this. Once in a while i will receive an irrelevant email with lies.... read more
Agreed Zero Stars. They are the worst company I have ever been forced to deal with!!! They purchased my Solar account from NRG and I have been paying the price since. I wish someone could help me get another company to handle my account. I have repeatedly requested information and answers from SPRUCE but have never been able to reach a live person. My last email of many requesting a live person call me back will be met with me refusing to pay them until I get a call back. I shouldn't be forced to have to deal with this compa... read more
I am very concerned with this company's billing practices. After setting up the automatic deduction through my bank and receiving confirmation that everything was set up, the billing worked for 2 cycles and then just stopped. I have tried repeated emails and phone calls to see what has gone wrong. I have called only to be routed to a call service that takes my number and promises a call back within 72 hours only to never get any callbacks. The only line that answers with a rapid response is their collection department! Go fi... read more
This company is a nightmare to deal with. Their website was down for a year so you had to call and wait an hour to pay your bill. A couple months ago I was told my bill could be paid online again. The billing site is a joke. It's so unorganized. Bills online don't match the paper ones. I have paid the past 2 months online and now it is saying I'm 2 months overdue and I will go to collections if not paid in full. Nothing has been unpaid. I have tried for 2 weeks calling several times a week to speak to someone about my billin... read more
ZERO stars is deserved. Worst company I've ever dealt with. They have consistently sent me the wrong bills, and I'm constantly having to prove payments and the worse thing about it all is that they NEVER answer there phone to help with these issues, and when I email them it is a generic answer. I received a bill one week before it is due, and when I try and call to pay it on the phone so its not late, well you guessed it, no answer nd on hold for over hr. nd this is with numerous times being disconnected. I'm so done with th... read more
Deplorable. Refuse to answer phone calls, refuse to respond to emails. My system has been off for 10 weeks and performance monitoring has been down for almost a year and they continue to bill with estimated production - from a system that is OFF! Legal action is a must to get away from this nightmare of a company. STAY AWAY.
Repeating the same as other reviewers have stated about the mysterious "Past Due" bills added to the monthly billing cycle. Their lack of response to my complaints and having them withdrawing via direct deposit is beyond frustrating. They add the same $97.78 past due since March 2021. I have evidence of that payment yet they will not respond to my complaint. DO NOT use this company or take over the contract! Will continue to try to resolve this but I very little hope they will cooperate so hoping I can get government involve... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,217 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open at 8:00 a.m.