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Spruce Power
- Houston, TX
About this business
Location details
820 Gessner Rd, suite 500, Houston, TX, 77024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst company I have ever done business with. They make me want to remove my solar and find a new company that does not use spruce! They don't send statements out in a timely manner. Often receiving them after the bill due date. As a result I paid an estimated amount back in May of 2021. I paid the difference between my payment and the actual amount on my next billing cycle. However, the incompetent individuals recording payments recorded my payments incorrectly and my account has shown a past due of $11.75 since... read more
I don not know why my bill change on month to month it was to be one amount set . from the time of our contract.
You cannot get in touch with them, keep sending you bills after paying multiple times, they do not answer emails or phone calls. It is a complete nightmare. Even with automatic payments they keep sending overdue bills.
This is the worst company I have ever dealt with. Absolutely no help and we have an active roof leak and I need to get our panels removed. Do not do business with them!
The worst company I have ever dealt with. I originally bought with NRG solar and they were great. My contract was bought to this company and it has been terrible. From the customer service or lack of. I would call and be on hold for 3 hours + and then they would just hang up on me. I would email and they wouldn't get back to you. I have autopay and they were taking the money out of my account and then one month they didn't take the money out and had the nerve to have a debt collector call me when it was their problem. So now... read more
I can see that I'm not the only one getting ripped off by this company! I too have a different bill every month! My contract was bought by them back in October of 2020, from that point on it has been a different charge every month.
No response to emails, 48 to 72 hour windows for call backs. Not sure why my bill is different each month. No explanation. Looks like this is normal for the company. BBB should get involved.
DO NOT do business with this company or anyone associated with Energy Solar Experts. They are the most inept company ever. I honestly do not understand how they are business. They will lie and steal every dime out of you. It is taking 3 months+ to get out of the solar lease on the house we bought. We couldn't do it at the time of purchase due to their delays, we literally almost fell out of escrow due to their ineptitude and losing payments, not responding, no one making correct account notes. They still owe several hundred ... read more
Extremely poor business practices! I’ve sent payments via email and received receipts of confirmation and have been told that my account with them is up to date, yet no money has been debited out of my checking or savings accounts that I used to make the payments. I have requested for a supervisor to call me several times, and months later I’ve received no call, ever. If I call and stay on hold for hours I can use my debit card, which seems to be the only way that the money will actually be debited from my account, but who h... read more
Frequently asked questions about Spruce Power
How is Spruce Power rated?
Spruce Power has a 3.2 star rating with 2,267 reviews.
When is Spruce Power open?
Spruce Power is closed now. It will open tomorrow at 8:00 a.m.