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Stress-Free Auto Care
- Auto Repair
- Castro Valley, CA
About this business
Location details
22312 Redwood Rd, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
4.5 stars. I came in for a diagnostic and was impressed by their report, they fixed an oil filter issue that the last oil change shop didn't screw back on properly and I bought a new battery based on their recommendation. Making an appointment is easy and they usually have a couple of specials at any given time, which is so helpful when you're budget conscious. Their lobby is roomy with plenty of seating and even tables if you wanted to get work done while waiting. They also had free refreshments (water, coffee). Communic... read more
Business response:
This is such a thoughtful and detailed review—thank you! We’re so glad our diagnostic report stood out and that we could catch and fix that oil filter issue before it turned into something worse. It’s also great to hear the battery recommendation felt right and that the appointment process was smooth for you. We love that you noticed the little things too—like the specials, the comfy and functional lobby, and the refreshments. Creating a space where you can actually relax (or get stuff done) while waiting is a big part of w... read more
Very impressed with Omar.. he was very informative with my questions and needs.. He explained everything in detail.The lobby was very nice.. serving coffee and tea..The service was done in decent time. Well recommended.
Business response:
So glad to hear your first visit left a great impression—thank you for giving us a try! And most importantly, thank you for your service. We’re truly honored to have you as a customer. While I can’t speak directly to discounts or pricing, I definitely recommend mentioning your veteran status to the team during your next visit—they’ll be more than happy to go over any available options with you. We’d love to keep supporting you however we can! Thank you and have a wonderful Stress-Free day!
Extremely friendly, professional, and knowledgeable. I was totally impressed with their intentions to keep me updated and "in the loop". I do and will recommend them highly . Five out of five star rating.
Business response:
We’re so grateful for your kind words and glowing five-star shoutout! Keeping you in the loop and feeling confident throughout the process is something we really care about, so it’s awesome to hear that came through in your visit. Thanks for recommending us—it truly means a lot. Looking forward to helping you again in the future. Have a wonderful Stress-Free day!
First time coming to your place.. I was very impressed and satisfied with my service.. also, I am a Veteran.. would like to know if there is any discounts for Veterans on future service?
Business response:
So glad to hear your first visit left a great impression—thank you for giving us a try! And most importantly, thank you for your service. We’re truly honored to have you as a customer. While I can’t speak directly to discounts or pricing, I definitely recommend mentioning your veteran status to the team during your next visit—they’ll be more than happy to go over any available options with you. We’d love to keep supporting you however we can! Thank you and have a wonderful Stress-Free day!
I want to specifically thank to Omar, the store manager. I had a great experience at Stress Free Auto Care! From the moment I walked in, the team was professional, transparent, and genuinely helpful. They took the time to explain what was wrong with my car without any pressure or upselling, which I really appreciated. The entire process was smooth--they diagnosed the issues quickly, kept me updated, and fixed everything efficiently. My car is now running perfectly, and I feel confident knowing that I got honest service at a... read more
Business response:
Such an amazing review—thank you for sharing your experience! Omar and the team will be thrilled to know their professionalism, transparency, and honest service made a difference for you. We’re all about keeping things smooth and stress-free, and it’s great to hear that’s exactly what you experienced. Really appreciate the high recommendation—hope to see you again! Have a wonderful Stress-Free day!
Good service,Omar is a good man with a good staff. Good service , good service. I'm afraid that I can't explain any more than what I've said.
Business response:
No worries, you said it all! We truly appreciate your kind words and support. Omar and the team will be happy to hear your feedback. Have a wonderful Stress-Free day!
Knowledgeable and helpful staff, saved me almost $3k in repairs that another shop had quoted me for parts that were not needed on my BMW. No waiting at time of appointment and early delivery of the car repairs. No hassle, complimentary inspection for other service needed for the car.
Business response:
Wow, that’s exactly the kind of experience we aim for! Saving you unnecessary costs while providing honest, efficient service is what we're all about. Glad to hear our team took great care of you and your BMW. We appreciate your trust and look forward to helping you again in the future. Have a wonderful Stress-Free day!
I was calling around for prices and the name caught my attention. The name fits well because after I got my quote my stressed was relieved. I did a same day service made an appt for 8:30 am and picked car back up by 2pm. Each person I spoke with in person and over the phone actually listen to my concerns and actually answered all my questions. Their process of showing you video and pictures was greatly appreciated. We do business in the future as needed.
Business response:
Love this! So glad our name lived up to your experience and helped take the stress out of car repairs. We’re all about transparency, great communication, and making the process as smooth as possible. Really appreciate your trust, and we’ll be here whenever you need us in the future. Have a wonderful Stress-Free day!
Update to my previous reviews: Received message from their G Manager Omar, and he provided explanation and apology about the "no response", which is positive anyway.
Business response:
Hi George, I am the Regional General Manager and my shop team and I would like the chance to thank you for the feedback and acknowledge your concerns. We take the feedback seriously - however I am unable to find your service record or inquiry in our system and wanted to make sure we resolve what went wrong so it doesn't happen again. We would love for you to contact us via email CastroValley@StressFree.com or by phone (510) 538-0055 to directly interact with our management team. Thank you!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 451 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.