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Stress-Free Auto Care
- Auto Repair
- Castro Valley, CA
About this business
Location details
22312 Redwood Rd, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I made an appointment to take my car in for engine issues. They have a $240 diagnostic (which you can get for half off with code "'MYCAR") so I opted for that thinking that someone might actually put some thought into the process but I was wrong. What I got was a scan that I can get for free at any Autozone and a visual inspection that is basically useless. Didn't check any fluids, didn't even inspect the engine. They only want to go off codes. Furthermore, after that $120 scan, they wanted to charge me for 2 more hours o... read more
I took my vehicle to stress-free Auto Care on September 15th and I picked up the vehicle on September 18th. And the work that was done on my car was horrible. I still smell gas after the so-car repair that was done to my vehicle. When I asked to bring the vehicle back up there for a check. And I explained to them what I was experiencing. They've been got an attitude with me and started raising his voice. Like I told him both times that I spoke to him, it was in a very disrespectful manner from his behalf. While I was at my... read more
Business response:
Ms. Samantha, Your review does not accurately reflect the service we provided. To clarify: We diagnosed and addressed the fuel injector leak you initially brought your vehicle in for. You were presented with an upfront quote, which you agreed to. Parts that were not required were returned, and the cost was deducted from your estimate, lowering your final bill. Despite receiving these adjustments, you repeatedly requested additional discounts. We already applied a discount, and on top of that, we waived a portion of the di... read more
I took my Audi Q7 down to stress-free Auto to have my fuel injections changed to still continue to have the same problem. They didn't refill the oil. They didn't do anything they were supposed to do. Besides, try to keep overcharging me and finding something new to charge me for when all I asked you to do was to fix my car under the hood and anything pertained to that issue with the gas line. But instead you tried to charge me more than what you quoted me. Until I told you I would have my husband come down there and talk wit... read more
Business response:
Ms. Samantha, Your review does not accurately reflect the service we provided. To clarify: We diagnosed and addressed the fuel injector leak you initially brought your vehicle in for. You were presented with an upfront quote, which you agreed to. Parts that were not required were returned, and the cost was deducted from your estimate, lowering your final bill. Despite receiving these adjustments, you repeatedly requested additional discounts. We already applied a discount, and on top of that, we waived a portion of the di... read more
7/11/25 - I'm editing my review because it took me almost 3 months to realize that a component of my service wasn't tended to. I was told the multi-point inspection which highlights the health of your vehicle would inform myself and the technician on what was needed moving forward. I needed a service for my 2019 Mercedes Benz GLC 300. I didn't want to pay any unnecessary fees so I highlighted having an oil change and just checking everything ie: fluids, tires, etc.. Well 3 weeks ago surprisingly my car alerted me that my... read more
Business response:
Wow — this is the kind of feedback that puts huge smiles on our entire team's faces! We're so excited that your experience truly lived up to the "Stress-Free" name — from Sam's awesome customer service to the transparency, digital updates, and even the little touches like the waiting area perks. We know how intimidating auto maintenance can feel, especially with high-end vehicles like your Mercedes Benz, so it's amazing to hear that our upfront approach and thorough communication made things smoother and more manageable for... read more
Updated review. They did what they could do. Very pleasant staff (much appreciated). But... After spending $250 on diagnosis was told we needed to pay more for a deeper diagnosis and possibly $1500 on a water pump. Had to tow car back home.
Business response:
Thanks so much for taking the time to share this update—it’s really important for us to hear how your experience felt, even when it doesn’t end the way you hoped. We understand how frustrating it is to spend money on a diagnosis and still be left with uncertainty about next steps and the potential for a costly repair. We’re glad to know the staff came across as pleasant and tried to help as much as possible, but we hear you—this situation is stressful and disappointing. If you have any questions about the estimate or would ... read more
I came to this please for thermostat problem. Everybody else quoted me 200 some dollars he said 700 do not if you were women go here because he say any any price out of his mouth because you don't know no better I pay $12 for a thermostat to bolts and 15 minutes to change it he said $700 like I was stupid if you go here he's gonna charge you. What do you want without diagnostic it and no Eunice s I'm not misleading there's exactly what happened. He quoted me $700 for a thermostat like I was stupid. That's exactly what he did... read more
Business response:
Ken, your review is inaccurate and misleading. While we did provide you with a quote for a thermostat replacement, you chose not to proceed with the service. No work was performed at our shop. Additionally, your claim about being refused restroom access is false. Although we have a clearly posted signage stating "No Public Restroom", we do accommodate customers when appropriate-and at no point were you denied access. We take pride in our transparency, professionalism, and honesty. Misrepresenting the facts undermines the tr... read more
And they have no restroom and they want to charge you $750 to change a thermostat a 10 minute job
Business response:
Ken, your review is inaccurate and misleading. While we did provide you with a quote for a thermostat replacement, you chose not to proceed with the service. No work was performed at our shop. Additionally, your claim about being refused restroom access is false. Although we have a clearly posted signage stating "No Public Restroom", we do accommodate customers when appropriate-and at no point were you denied access. We take pride in our transparency, professionalism, and honesty. Misrepresenting the facts undermines the tr... read more
Shady shady shady. Spent $3500+ on a vehicle that no longer operates. Omar said it's good to drive. The mechanic was shaking his head and warning me. Thought I was in good hands. Nope! These guys can mess up your engine but doesn't repair engines . It's been reported to BAR. Never again. Stay away from this place! You guys kept sent me multiple emails and texts of my evaluation. Taking my money and extra services was never an issue to you guys. Would you put 5 stars if the roles were switched Omar? ... Why do you hide be... read more
Business response:
George, We're disappointed to see this review, especially considering the full context of your vehicle's condition and the clear communication we maintained throughout the process. When you brought your vehicle in, you openly acknowledged it had severely overheated. Upon inspection, we found a coolant leak and provided an estimate as requested. You left and returned days later to proceed with the repairs. We replaced the components related to the visible leak and informed you that a coolant pressure test would follow to ens... read more
Just a heads-up for anyone planning to bring their vehicle here: The shop will not repair your car unless you purchase the parts directly from them. Even if you already have the parts or can get them at a better price elsewhere, they require that all parts be bought through their shop. Be sure to clarify their policies beforehand so you know what to expect.
Business response:
Thank you for your feedback. We understand your concerns, but we want to clarify that our policy regarding parts is in place to ensure the quality, warranty, and accountability of the repairs we perform. When parts are supplied through our shop, we can stand behind both the part and the labor — something we cannot guarantee with outside parts. This is standard practice at many professional repair facilities. We always encourage customers to ask questions upfront so expectations are clear. Our priority is providing safe, reli... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 451 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.