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Stress-Free Auto Care
- Auto Repair
- Castro Valley, CA
About this business
Location details
22312 Redwood Rd, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Good service,Omar is a good man with a good staff. Good service , good service. I'm afraid that I can't explain any more than what I've said.
Business response:
No worries, you said it all! We truly appreciate your kind words and support. Omar and the team will be happy to hear your feedback. Have a wonderful Stress-Free day!
Knowledgeable and helpful staff, saved me almost $3k in repairs that another shop had quoted me for parts that were not needed on my BMW. No waiting at time of appointment and early delivery of the car repairs. No hassle, complimentary inspection for other service needed for the car.
Business response:
Wow, that’s exactly the kind of experience we aim for! Saving you unnecessary costs while providing honest, efficient service is what we're all about. Glad to hear our team took great care of you and your BMW. We appreciate your trust and look forward to helping you again in the future. Have a wonderful Stress-Free day!
I was calling around for prices and the name caught my attention. The name fits well because after I got my quote my stressed was relieved. I did a same day service made an appt for 8:30 am and picked car back up by 2pm. Each person I spoke with in person and over the phone actually listen to my concerns and actually answered all my questions. Their process of showing you video and pictures was greatly appreciated. We do business in the future as needed.
Business response:
Love this! So glad our name lived up to your experience and helped take the stress out of car repairs. We’re all about transparency, great communication, and making the process as smooth as possible. Really appreciate your trust, and we’ll be here whenever you need us in the future. Have a wonderful Stress-Free day!
Update to my previous reviews: Received message from their G Manager Omar, and he provided explanation and apology about the "no response", which is positive anyway.
Business response:
Hi George, I am the Regional General Manager and my shop team and I would like the chance to thank you for the feedback and acknowledge your concerns. We take the feedback seriously - however I am unable to find your service record or inquiry in our system and wanted to make sure we resolve what went wrong so it doesn't happen again. We would love for you to contact us via email CastroValley@StressFree.com or by phone (510) 538-0055 to directly interact with our management team. Thank you!
I was able to schedule my oil change online. They provided a complimentary vehicle inspection with pictures. Letting you know what's urgent. They send the vehicle inspection via email. Excellent service, friendly and helpful
Business response:
Glad to hear you had a smooth and convenient experience! We love making things easy with online scheduling and detailed inspections. Thanks for your support—we’re always here to help! Have a wonderful Stress-Free day!
The service was excellent and salespeople took to explain what was going on and what I needed it then they take pictures it is definitely stress-free
Business response:
So glad you had an excellent experience! Transparency is key, and we love that you appreciated the pictures and explanations. Thanks for trusting us—we look forward to seeing you next time. Have a wonderful Stress-Free day!
I was in a real bind and am so glad I was referred to Stress-Free. You certainly lived up to your name! I showed up in the morning with a broken car. You were kind and understanding- diagnosed the issue, helped me with transportation, kept me posted as the work went on and brought my attention to something you were able to take care of it. I had a working vehicle by the end of the day. Thank you Omar and team for working your magic! K
Business response:
So glad we could help you out when you needed it most! We know how stressful car troubles can be, and we’re happy we could make the process smooth and keep you informed along the way. Omar and the team will be thrilled to hear your kind words! Thanks for trusting us, and have a wonderful Stress-Free day!
Transparent in what they do, how they charge, and are efficient in getting serviced done
Business response:
Love hearing that you appreciated our transparency and efficiency! That’s exactly what we strive for. Thanks for your support, and have a wonderful Stress-Free day!
Stress-Free Castro Valley consistently earns my loyalty. They do things that help me reduce my auto costs, and that means a lot to me and my family. I give them my strongest recommendation, because of the way they treat customers.
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 475 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.