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Stress-Free Auto Care
- Auto Repair
- Castro Valley, CA
About this business
Location details
22312 Redwood Rd, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
EXCEPTIONAL Service at a fair price‼ I am so impressed with the customer service and work quality. This team is personable, knowledgeable and without any "hard sell" - the service team does top-notch work. This should be your GO-TO Team as it now is mine for sure‼‼ Addendum: Did I say how exceptional the staff is⁉ I left my water cup there and they took the time to contact me, letting me know. Those darn (Starbucks) cups are darn expensive ‼ Very appreciative of their gracious honesty and support. 5STAR COMPANY
Business response:
Thank you so much for your incredible feedback! We're thrilled to hear that you were impressed with both our customer service and work quality. Providing fair pricing, knowledgeable care, and absolutely no hard-sell tactics is exactly what we strive for. Knowing we’ve earned your trust as your *go-to team* means the world to us. Thank you for choosing us, and we’re always here whenever you need us! Have a fantastic Stress-Free day!
I have a 2007 Prius. The tire alert icon came up on the dash and made me nervous. I brought it to Stree-Free and they lived up to their name. They understood what was needed and everything was explained very clearly to me in a respectful non-condescending manner (I'm an older woman). I knew I had needed tires, so I got those and new sensors and they also checked out a number of things and found a situation with a leaking battery that is quite important that my regular mechanic had missed. I got a ride to my job when I left m... read more
Business response:
Thank you so much for sharing your experience! We’re thrilled that we could put your mind at ease and live up to our name. It's great to hear that our team took the time to explain everything clearly and respectfully, and that you felt well taken care of. Catching that leaking battery is exactly why we perform thorough checks—your safety and peace of mind are top priorities. We’re glad the new tires and sensors have you driving smoothly, and that the ride to your job helped make things convenient. We truly appreciate your t... read more
Had a good experience. Sam the advisor was friendly and knowledgeable. Would recommend. Thank you.
Business response:
Thank you for the feedback! We’re happy to hear you had a good experience and that Sam provided friendly, knowledgeable service. We’ll be sure to pass along your kind words to him! Thanks for the recommendation, and we look forward to helping you again. Have a wonderful Stress-Free day!
Great service. Got answers on the spot, with thorough information. My Fiat was ready in the time they said. Friendly and cordial. Relaxed waiting room. Was offered a ride home. Do certainly recommend Strees-Free auto. Needed a window motor repair. We'll done guys! All American service service. Happy with your service. GOD bless you guys!!!
Business response:
Thank you so much for the great feedback! We’re glad you had a positive experience and appreciated our service. It was a pleasure working on your Fiat. We’re here whenever you need us!
Service is great and customer service is on point. They got me in right away and fixed my brakes perfectly I don't like having to get my car fixed but a least when I take it to Stress Free, I know the problem will be taken care of
Business response:
Thank you for your kind words! We're thrilled to hear that you appreciate our honesty and updates. It's our goal to keep everything transparent and hassle-free for you. Looking forward to your next visit. Thank you and have a wonderful Stress-Free day!
I had a wonderful experience with Stress-Free Auto care. I just moved to this area and needed somewhere to take my sad Subaru. They lived up to their name! The reviews are right - great price for an oil change, tire rotation and free inspection (79.99) . They found some things that needed to be repaired (my car had felt as though it was going to break down at any moment) and sent me pictures of everything they found. They were honest with me about what REALLY needed to be repaired. I very much appreciated that honesty and tr... read more
Business response:
Nicole, Thank you for taking the time to share your experience. We are truly pleased to hear that we were able to meet your expectations and provide the honest, transparent service we strive for. It was our pleasure to assist with your Subaru, and I will be sure to pass along your kind feedback to the entire team. We look forward to continuing to be your trusted auto care provider. Welcome to the area, and thank you again for choosing Stress-Free Auto Care! Omar General Manager 510-538-0055
This is the worst shop I have ever dealt with . Shortly after I arrived Omar asked me to sign in . Not knowing I had just signed a credit card reader . This was later used to sign a invoice without my knowing . I came in for a simple trans fluid leak . But they did work I never asked for , approve of and without my knowing . Service tech Jesse told me I needed brake work . Why did he even look at my brakes ? He also told me I needed a new battery . I took my van to my usual shop and they said my brakes were fine , and the ba... read more
Business response:
Dear Carl, It is unfortunate you left us a one-star review regarding your recent visit to our shop, and I want to personally address your concerns. First and foremost, I regret that your experience with us did not meet your expectations, and I appreciate the time you took to provide feedback. At our shop, we hold ourselves to high standards of service and transparency, and I would like to offer further clarification on the work performed during your visit. 1. SERVICES PERFORMED: As part of the multi-point inspection, we ... read more
Beware! they will try and upsell things you don't need. They recommend a transmission service at 66,000 miles and ford recommend i at 150,000. They also would not let us diagnosis fee to cover a service they recommended. They want to charge 4,000 for something they could not duplicate. Total scam.
Business response:
We regret that you felt the need to leave a 1-star review, and we appreciate the opportunity to clarify our actions in the interest of transparency. Your husband, John, brought your Ford Explorer to us on your behalf for a diagnosis due to issues with the steering wheel not functioning and a failure message on the dashboard. John also expressed his appreciation for the complimentary multi-point inspection we extended to assess potential additional concerns such as tire tread wear, brake pad wear, suspension issues, and leaks... read more
Beware! they will try and upsell things you don't need. They recommend a transmission service at 66,000 miles and ford recommend i at 150,000. They also would not let us diagnosis fee to cover a service they recommended. They want to charge 4,000 for something they could not duplicate. Total scam.
Business response:
We regret that you felt the need to leave a 1-star review, and we appreciate the opportunity to clarify our actions in the interest of transparency. Your husband, John, brought your Ford Explorer to us on your behalf for a diagnosis due to issues with the steering wheel not functioning and a failure message on the dashboard. John also expressed his appreciation for the complimentary multi-point inspection we extended to assess potential additional concerns such as tire tread wear, brake pad wear, suspension issues, and leaks... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 458 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.