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Stress-Free Auto Care
- Auto Repair
- Castro Valley, CA
About this business
Location details
22312 Redwood Rd, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
We got invitation of repairing from them - but no more feedback after all without any explanation
Business response:
Hi George, I am the Regional General Manager and my shop team and I would like the chance to thank you for the feedback and acknowledge your concerns. We take the feedback seriously - however I am unable to find your service record or inquiry in our system and wanted to make sure we resolve what went wrong so it doesn't happen again. We would love for you to contact us via email CastroValley@StressFree.com or by phone (510) 538-0055 to directly interact with our management team. Thank you!
Honest, Great Communication, problem solving are outstanding. They're OUTSTANDING. Their facilities are Stress-Free atmosphere.
Business response:
This is such an incredible compliment—thank you! Honesty, great communication, and problem-solving are exactly what we strive for, so it’s amazing to know you felt that during your visit. We’re thrilled you enjoyed the Stress-Free atmosphere as well! We’re here whenever you need us and look forward to helping you again. Have a wonderful Stress-Free day!
I went to stress free Auto Care too see why my Dodge charger is misfiring.. they diagnosed my car and call me to tell me that they need to look inside the engine which will charge $2000 just to look inside my engine.. I pay them $150 and they said my valve cover gasket was cracked and I took it to a different shop and Castro Valley which they fixed the problem in one day.. stress free auto could not find the problem on my car they tried to rip me off for more money telling me that my motor was bad but my motor was good which... read more
Business response:
Mr. Odie, Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience. However, we would like to clarify a few points regarding your review, as it does not fully reflect the situation. Our diagnostic process for your Dodge Charger involved recommending a compression test to accurately identify the root cause of the misfire. This is a standard and thorough procedure to avoid incomplete or inaccurate repairs. While we understand budget concerns, we could not perf... read more
They're knowledgeable. Excellent communication regarding vehicle status both verbally, text, and email.
Business response:
We’re thrilled to hear you appreciated the communication and updates! Keeping you in the loop is super important to us, and it’s great to know it made a difference in your experience. Thank you for the kind words—our team is always here to help. Have a wonderful Stress-Free day!
The quality of their service is excellent, and I have nothing to complain about that regard. The staff was quick, efficient, and friendly. The main thing holding this place back is the price. My brother took his car here to replace both of his O2 sensors and was charged more than $1,100. Diagnosis isn't cheap, as they will charge $200-$250 depending on the car's issue. If you're in a hurry these guys are a decent option, but beware of the price.
Business response:
Thank you for taking the time to leave a review. We strive to provide great service, and I'd like to learn more about your experience. Since I don't recognize your name, please reach out to us directly at 510-538-0055 so we can address any concerns. Your feedback is appreciated! Respectfully, Stress Free Auto Care Omar
EXCEPTIONAL Service at a fair price‼ I am so impressed with the customer service and work quality. This team is personable, knowledgeable and without any "hard sell" - the service team does top-notch work. This should be your GO-TO Team as it now is mine for sure‼‼ Addendum: Did I say how exceptional the staff is⁉ I left my water cup there and they took the time to contact me, letting me know. Those darn (Starbucks) cups are darn expensive ‼ Very appreciative of their gracious honesty and support. 5STAR COMPANY
Business response:
Thank you so much for your incredible feedback! We're thrilled to hear that you were impressed with both our customer service and work quality. Providing fair pricing, knowledgeable care, and absolutely no hard-sell tactics is exactly what we strive for. Knowing we’ve earned your trust as your *go-to team* means the world to us. Thank you for choosing us, and we’re always here whenever you need us! Have a fantastic Stress-Free day!
I have a 2007 Prius. The tire alert icon came up on the dash and made me nervous. I brought it to Stree-Free and they lived up to their name. They understood what was needed and everything was explained very clearly to me in a respectful non-condescending manner (I'm an older woman). I knew I had needed tires, so I got those and new sensors and they also checked out a number of things and found a situation with a leaking battery that is quite important that my regular mechanic had missed. I got a ride to my job when I left m... read more
Business response:
Thank you so much for sharing your experience! We’re thrilled that we could put your mind at ease and live up to our name. It's great to hear that our team took the time to explain everything clearly and respectfully, and that you felt well taken care of. Catching that leaking battery is exactly why we perform thorough checks—your safety and peace of mind are top priorities. We’re glad the new tires and sensors have you driving smoothly, and that the ride to your job helped make things convenient. We truly appreciate your t... read more
Had a good experience. Sam the advisor was friendly and knowledgeable. Would recommend. Thank you.
Business response:
Thank you for the feedback! We’re happy to hear you had a good experience and that Sam provided friendly, knowledgeable service. We’ll be sure to pass along your kind words to him! Thanks for the recommendation, and we look forward to helping you again. Have a wonderful Stress-Free day!
Great service. Got answers on the spot, with thorough information. My Fiat was ready in the time they said. Friendly and cordial. Relaxed waiting room. Was offered a ride home. Do certainly recommend Strees-Free auto. Needed a window motor repair. We'll done guys! All American service service. Happy with your service. GOD bless you guys!!!
Business response:
Thank you so much for the great feedback! We’re glad you had a positive experience and appreciated our service. It was a pleasure working on your Fiat. We’re here whenever you need us!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 475 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.