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Stress-Free Auto Care
- Auto Repair
- Castro Valley, CA
About this business
Location details
22312 Redwood Rd, Castro Valley, CA, 94546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I came to this please for thermostat problem. Everybody else quoted me 200 some dollars he said 700 do not if you were women go here because he say any any price out of his mouth because you don't know no better I pay $12 for a thermostat to bolts and 15 minutes to change it he said $700 like I was stupid if you go here he's gonna charge you. What do you want without diagnostic it and no Eunice s I'm not misleading there's exactly what happened. He quoted me $700 for a thermostat like I was stupid. That's exactly what he did... read more
Business response:
Ken, your review is inaccurate and misleading. While we did provide you with a quote for a thermostat replacement, you chose not to proceed with the service. No work was performed at our shop. Additionally, your claim about being refused restroom access is false. Although we have a clearly posted signage stating "No Public Restroom", we do accommodate customers when appropriate-and at no point were you denied access. We take pride in our transparency, professionalism, and honesty. Misrepresenting the facts undermines the tr... read more
And they have no restroom and they want to charge you $750 to change a thermostat a 10 minute job
Business response:
Ken, your review is inaccurate and misleading. While we did provide you with a quote for a thermostat replacement, you chose not to proceed with the service. No work was performed at our shop. Additionally, your claim about being refused restroom access is false. Although we have a clearly posted signage stating "No Public Restroom", we do accommodate customers when appropriate-and at no point were you denied access. We take pride in our transparency, professionalism, and honesty. Misrepresenting the facts undermines the tr... read more
Shady shady shady. Spent $3500+ on a vehicle that no longer operates. Omar said it's good to drive. The mechanic was shaking his head and warning me. Thought I was in good hands. Nope! These guys can mess up your engine but doesn't repair engines . It's been reported to BAR. Never again. Stay away from this place! You guys kept sent me multiple emails and texts of my evaluation. Taking my money and extra services was never an issue to you guys. Would you put 5 stars if the roles were switched Omar? ... Why do you hide be... read more
Business response:
George, We're disappointed to see this review, especially considering the full context of your vehicle's condition and the clear communication we maintained throughout the process. When you brought your vehicle in, you openly acknowledged it had severely overheated. Upon inspection, we found a coolant leak and provided an estimate as requested. You left and returned days later to proceed with the repairs. We replaced the components related to the visible leak and informed you that a coolant pressure test would follow to ens... read more
Just a heads-up for anyone planning to bring their vehicle here: The shop will not repair your car unless you purchase the parts directly from them. Even if you already have the parts or can get them at a better price elsewhere, they require that all parts be bought through their shop. Be sure to clarify their policies beforehand so you know what to expect.
Business response:
Thank you for your feedback. We understand your concerns, but we want to clarify that our policy regarding parts is in place to ensure the quality, warranty, and accountability of the repairs we perform. When parts are supplied through our shop, we can stand behind both the part and the labor — something we cannot guarantee with outside parts. This is standard practice at many professional repair facilities. We always encourage customers to ask questions upfront so expectations are clear. Our priority is providing safe, reli... read more
They we're really nice ppl, friendly, list of new technology with the way they keep you updated on what's going on with your car after you leave it there, they send emails with pics of what they are doing with your car, but, they didn't do anything to my car. Once he finished telling me about all the great ways of telling & showing how they keep you posted, my sister & I went to breakfast, was gone for maybe a hour & 20 minutes, came back, saw the car on the pole, so we went inside and had a seat. Time went by, bought some g... read more
My company van broke down on a Saturday, and I wanted to give this company a try since I'm looking for a mechanic. I have a small fleet of company vehicles, and an honest mechanic is imperative. They told me they could see me on Wednesday and I decided I would wait for this company. They told me the diagnostic would be half price, however, I was charged 240 bucks. I cannot see a company charge $480 for diagnostic. They did see my car and gave me results within four hours, telling me I needed to replace my engine. I had j... read more
Business response:
Hi Matt, Thank you for taking the time to share your feedback. I’d like to clarify a few important details from your visit. First, I never recommended replacing your tires. What I did mention was that two of your tires were at approximately 50% tread, and your front tires were showing signs of cupping—an automotive term that indicates your front shocks may not be properly absorbing road terrain. This was simply an observation about a potential suspension issue, not a recommendation to replace the tires. Regarding your engi... read more
Corporate website SO0 different from local shop. Wait time, Lyft credit, tire warranty - everything changed. Plan on over two-hour wait / no warranty./ wait for tire shipment Saved $25 at Tire & Wheel shop plus 50k mile warranty and also had my unique tire in stock - 30 mins. Done!
We got invitation of repairing from them - but no more feedback after all without any explanation
Business response:
Hi George, I am the Regional General Manager and my shop team and I would like the chance to thank you for the feedback and acknowledge your concerns. We take the feedback seriously - however I am unable to find your service record or inquiry in our system and wanted to make sure we resolve what went wrong so it doesn't happen again. We would love for you to contact us via email CastroValley@StressFree.com or by phone (510) 538-0055 to directly interact with our management team. Thank you!
Honest, Great Communication, problem solving are outstanding. They're OUTSTANDING. Their facilities are Stress-Free atmosphere.
Business response:
This is such an incredible compliment—thank you! Honesty, great communication, and problem-solving are exactly what we strive for, so it’s amazing to know you felt that during your visit. We’re thrilled you enjoyed the Stress-Free atmosphere as well! We’re here whenever you need us and look forward to helping you again. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 446 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.