Stress-Free Auto Care

Business response:

Wow — this is the kind of feedback that puts huge smiles on our entire team's faces! We're so excited that your experience truly lived up to the "Stress-Free" name — from Sam's awesome customer service to the transparency, digital updates, and even the little touches like the waiting area perks. We know how intimidating auto maintenance can feel, especially with high-end vehicles like your Mercedes Benz, so it's amazing to hear that our upfront approach and thorough communication made things smoother and more manageable for... read more

Business response:

Thanks so much for taking the time to share this update—it’s really important for us to hear how your experience felt, even when it doesn’t end the way you hoped. We understand how frustrating it is to spend money on a diagnosis and still be left with uncertainty about next steps and the potential for a costly repair. We’re glad to know the staff came across as pleasant and tried to help as much as possible, but we hear you—this situation is stressful and disappointing. If you have any questions about the estimate or would ... read more

Business response:

Ken, your review is inaccurate and misleading. While we did provide you with a quote for a thermostat replacement, you chose not to proceed with the service. No work was performed at our shop. Additionally, your claim about being refused restroom access is false. Although we have a clearly posted signage stating "No Public Restroom", we do accommodate customers when appropriate-and at no point were you denied access. We take pride in our transparency, professionalism, and honesty. Misrepresenting the facts undermines the tr... read more

Business response:

Ken, your review is inaccurate and misleading. While we did provide you with a quote for a thermostat replacement, you chose not to proceed with the service. No work was performed at our shop. Additionally, your claim about being refused restroom access is false. Although we have a clearly posted signage stating "No Public Restroom", we do accommodate customers when appropriate-and at no point were you denied access. We take pride in our transparency, professionalism, and honesty. Misrepresenting the facts undermines the tr... read more

Business response:

George, We're disappointed to see this review, especially considering the full context of your vehicle's condition and the clear communication we maintained throughout the process. When you brought your vehicle in, you openly acknowledged it had severely overheated. Upon inspection, we found a coolant leak and provided an estimate as requested. You left and returned days later to proceed with the repairs. We replaced the components related to the visible leak and informed you that a coolant pressure test would follow to ens... read more

Business response:

Thank you for your feedback. We understand your concerns, but we want to clarify that our policy regarding parts is in place to ensure the quality, warranty, and accountability of the repairs we perform. When parts are supplied through our shop, we can stand behind both the part and the labor — something we cannot guarantee with outside parts. This is standard practice at many professional repair facilities. We always encourage customers to ask questions upfront so expectations are clear. Our priority is providing safe, reli... read more

Business response:

Hi Matt, Thank you for taking the time to share your feedback. I’d like to clarify a few important details from your visit. First, I never recommended replacing your tires. What I did mention was that two of your tires were at approximately 50% tread, and your front tires were showing signs of cupping—an automotive term that indicates your front shocks may not be properly absorbing road terrain. This was simply an observation about a potential suspension issue, not a recommendation to replace the tires. Regarding your engi... read more