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Sun West Mortgage Company, Inc. NMLS ID 3277
- Mortgage Lenders
- Cerritos, CA
About this business
Location details
18303 Gridley Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a log in issue recently that seemed to be quite confounding and my initial experience with customer service was to hold for nearly an hour and then have the call dropped. I sent an email requesting help and a *** named Miracle reached out. She was fantastic with service and though she could not resolve the issue immediately she persisted with referring it to technical support then following up. She knew more than technical support because what they recommended did not work but she stayed on the call with me for nearly ... read more
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
Great company, can always reach a live person. They are always helpful and timely on matters that require communication, no issues ever. I highly recommend them. Thanks Sun West!
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
I have been working with this institution for over 10 years and they have provided excellent service and respectful of my privacy (i.e. they do not call and try to upsell products to me.). I would recommend this company to anyone who asks about a mortgage.
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
I experienced the best customer service yet fro ***. She answered all my questions, and put me on the right track with my needs. Other companies need **************** representatives like ***, she was a joy to work with.
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
**** was very helpful and knew his stuff He offered extra help and seemed very sincere He did a great job!
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
Today I spoke with Miracle concerning my escrow account with Sun West. I had called two days earlier to discuss this same concern. The agent was not helpful. But Miracle took the time to pull up records and review them line by line. She is patient and kind. Her knowledge and experience enabled her to meet my needs in a respectful and informative manner. She answered my questions and thoroughly explained away the discrepancies I called about. She is pleasant and very friendly. She made me feel comfortable and valued as a cust... read more
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
called to get a quote of how long it would take to pay off and the agent was absolutely fantastic. These guys are professional professionals highly recommend.
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
**** ***** was very helpful in reaching out to me when I forgot to make my mortgage payment while we were remodeling our house. Many companies would just mark you as late and add the fee, not ********! Thank you **** and thank you Sun West!
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
Ms. ******* was very professional and customer friendly., she single handily changed my opinion of customer service.
Business response:
Thank you for your kind review. We are always here to help with any and all mortgage needs.
Frequently asked questions about Sun West Mortgage Company, Inc. NMLS ID 3277
How is Sun West Mortgage Company, Inc. NMLS ID 3277 rated?
Sun West Mortgage Company, Inc. NMLS ID 3277 has a 4.8 star rating with 7,674 reviews.
When is Sun West Mortgage Company, Inc. NMLS ID 3277 open?
Sun West Mortgage Company, Inc. NMLS ID 3277 is closed now. It will open tomorrow at 8:00 a.m.