This profile has been claimed by the business owner or representative.
Susan Thom of Mutual of Omaha Mortgage
- Mortgage Lenders
- Chesterfield, MO
About this business
Location details
16090 Swingley Ridge Rd, Suite 500, Chesterfield, MO, 63017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Extremely Responsive and super helpful
Business response:
Eboni, I'm pleased to learn that you found me extremely responsive and helpful. It's important to me that my clients feel supported and get the assistance they need swiftly. Thank you for taking the time to share your thoughts. Should you have any more questions or require further assistance, I'm just a call or message away. ~Susan
Verified by Mutual of Omaha Mortgage
Low rates
Business response:
Phillip, I'm delighted to hear that you found our rates favorable. Having competitive options is a priority for me because I understand how crucial that is in making informed decisions. If you have any other questions or need additional information, please don't hesitate to reach out. Thank you for sharing your feedback! ~Susan
Verified by Mutual of Omaha Mortgage
The process although had some issues was handled extremely well.
Business response:
Megan, I appreciate you sharing your feedback. I'm glad to know that despite some issues, the process was managed well for you. It's important to me to ensure that any challenges are addressed promptly and effectively. Should there be anything further you'd like to discuss or if you have additional questions, please feel free to reach out. I'm here to help. Thank you for your insight! ~Susan
Verified by Mutual of Omaha Mortgage
Every step was pleasant and efficient
Business response:
Dan, so glad to know that you found every step of the process both pleasant and efficient. I always aim to make things as straightforward as possible for my clients. If there’s anything else you need or any questions on your mind, please don’t hesitate to get in touch. I appreciate you taking the time to share your experience! ~Susan
Verified by Mutual of Omaha Mortgage
Communicating was quick and easy
Business response:
Martin, I’m so glad to hear that the communication process was quick and easy for you. Making sure everything is straightforward and smooth is a priority for me. Thank you for taking the time to share your experience! If you have any questions or need anything else, please don’t hesitate to reach out. ~Susan
Verified by Mutual of Omaha Mortgage
Susan was very approachable, informative and very prompt. Things got done in a great way and very fast when I needed to close quickly. She was great!
Business response:
Osama, I'm really glad to hear you found the process both prompt and informative. Being approachable and efficient is something I strive for, especially when time is of the essence. Thank you for sharing your positive experience with me—your feedback means a lot! If you have any further questions or need assistance in the future, feel free to reach out. You were a gem to work with as well. ~Susan
Verified by Mutual of Omaha Mortgage
We received constant updates, and it was clear that Susan and her team were prepared to close the deal as quickly and seamlessly as possible. It was a great experience!
Business response:
Claire, I’m pleased to hear that you had a great experience and appreciated the consistent updates. It's important to me to ensure a smooth and efficient process for everyone. If there's anything else you need, feel free to reach out. Thank you for taking the time to share your positive feedback! ~Susan
Verified by Mutual of Omaha Mortgage
Susan was a great communicator. Would Recommen.
Business response:
I'm glad to hear that you found my communication helpful, Alex. Thank you for your recommendation. If there's anything more I can assist with, please feel free to reach out. ~Susan
Verified by Mutual of Omaha Mortgage
At some point, every person in the process got my name wrong. I addressed it each time, but only one person bothered to apologize and/or even acknowledge it. everything else was good, but when your applying for a mortgage it doesnt inspire confidence when your mortgage team can't get your name right
Business response:
Philip, our apolgies for calling you Paul instead of Philip. Of course, no way intentional and have no excuse for doing so. I'm glad we were able to help you despite our error. ~Susan
Frequently asked questions about Susan Thom of Mutual of Omaha Mortgage
How is Susan Thom of Mutual of Omaha Mortgage rated?
Susan Thom of Mutual of Omaha Mortgage has a 4.9 star rating with 122 reviews.
When is Susan Thom of Mutual of Omaha Mortgage open?
Susan Thom of Mutual of Omaha Mortgage is closed now. It will open on Monday at 9:00 a.m.