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Symple Lending
- Financial Services
- Irvine, CA
About this business
Location details
3351 Michelson Dr, #400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was very pleased with the professionalism, speed and outcome. I have already referred my coworker to this company.
**** was very sincere on making sure that I'll be debt free this year and processed my application with ease. Highly recommended
At first I was a little worried about applying with Symple Lending because I wasnt sure I was going to get approved However, after speaking with ****** he made me feel very comfortable and took the time to show me the approval options available to me. This company went above and beyond to meet my expectations; they were friendly, caring and professional. 5/5 stars.
The man I spoke with when I called was rude and condescending. He kept speaking over me and not listening to me at all. He was speaking AT me, to to me. He "mansplained" through the entire conversation and treated me like I didn't have an ounce of intelligence.His demeanor was abusive and I finally hung up. If this is how your company treats people you are trying to "sell" your services to, how do you treat the ones you have?
Business response:
Thank you for bringing this matter to our attention. We are truly sorry to hear about the experience you described. What you encountered is unacceptable and does not reflect our companys values, standards, or the way we expect any individual to communicate on our behalf.We take concerns like this very seriously. Your feedback has been escalated directly to upper management, and a thorough internal review of the interaction will be conducted. Any behavior that is dismissive, condescending, or disrespectfulespecially toward so... read more
They are spamming us. We didn't give them consent to email us, and we didn't sign up to their website or newsletter. We also didn't apply for a loan. In their spam email, they say, "Reply remove to opt out if you aren't interested". First of all, I did not opt in. Second, replying to a spam gives credibility to their domain, so they can spam more. There must be an Unsubscribe link for a one-click subscription. Also, they include your address in the email to get your attention. It's another creepy company with unethical busin... read more
Business response:
We sincerely apologize for the frustration this situation has caused.After a thorough review, we are unable to locate any account, inquiry, application, or subscription associated with the email address referenced in your complaint within our database. Based on our records, there is no evidence of an active file or intentional outreach tied to your information.We take consent, data privacy, and compliance very seriously. If you received a communication that appears to reference our brand, we want to investigate this immediat... read more
Red Alert stay away. I applied for a loan of $1500.00. Quickly was contacted for a follow up call. The agent immediately went into the thought of debt consolidation, which I had already said in an email I had no interest in. If you have poor credit, you will waste your time with Symple Lending.
Business response:
Thank you for sharing your feedback. Were sorry to hear your experience didnt match what you were looking for. Our teams goal is to review each clients situation and go over any services we offer that may be helpful, but we understand that wont be the right fit for everyone. We appreciate you reaching out, and we wish you the very best moving forward.
Symple Lending did not mention this was a debt relief program until application process was over. I wanted a debt consolidation loan not something that's going to ruin my credit.
Business response:
We apologize for the less-than-satisfactory experience that you have had with Symple Lending. Someone from our team will be reaching out soon to address your concerns. We appreciate your patience as we work to make things right.
Me: I don't want debt settlement Them: this isnt debt settlement. Sends me Docusign document. Says debt settlement all over it Me: I dont want debt settlement. Them: this isnt debt settlement I gave up at this point. I expect to get 100 phone calls in the next few days. Shame on me for thinking something that seems to be good to be true might be true. (5.9% interest).
Business response:
We apologize for the confusion and the less-than-satisfactory experience you had with Symple Lending. We understand your concerns regarding the documents you received and how they were presented. Since your review, a member of our team has reached out to discuss this with you, but we havent been able to get in touch yet. Please contact us directly at your earliest convenience so we can address your concerns, clarify the options that were offered, and work to make things right. We appreciate your patience.
**** was the person we talked to today but it seemed as if she was not listening to us when we told her numerous times that we did not want a debt resolution program. We were looking for lending/loan options due to our financial needs and she was rude when we qualified, told us how surprised she was, and then she continued to push the debt resolution we had already declined. I finally was able to explain to her that our finances would be drastically changing and the debt resolution was not wanted or needed for our financial ... read more
Business response:
We sincerely apologize for the experience you described and regret that your conversation with **** left you feeling unheard and dismissed. That is not the standard of professionalism, respect, or compassion that our company stands for.We take your feedback very seriously and will be conducting a full review of your file and the interaction itself to better understand what occurred. Your request for lending/loan options should have been respected the first time it was communicated, and we are truly sorry if it ever felt like... read more
Frequently asked questions about Symple Lending
How is Symple Lending rated?
Symple Lending has a 4.3 star rating with 1,145 reviews.
When is Symple Lending open?
Symple Lending is closed now. It will open tomorrow at 9:00 a.m.