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The Eastwood Company
- Accessories
- Pottstown, PA
About this business
Location details
263 Shoemaker Rd, Pottstown, PA, 19464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
not even a car own. I don't know why I seen this ad
Absolutely the worst customer communication started ordering a hood for my truck October 11th it is now November 5th was just informed I had to call them by the way that the hood I ordered is on back order therefore cannot give me a ETA of when this Hood will arrive. The logical thing to have done when I ordered the hood let me know it's on back order that way I wouldn't have wasted my time and if something's on back order reach out to the customer I will not recommend Eastwood they have great prices but getting the product ... read more
We bought a hood and they advertise that they sell all American parts, but the box it came in said made in China. The hood was all dented and they won’t refund my money they want to send me another one. I’ve argued with them and they don’t care about customers. I won’t ever buy from them again.
This is along post but I feel it is necessary for people to understand the type of company Eastwood is. I do not recommend Eastwood, I have purchased some items from them with no issue but I recently purchased a motor from them that they were selling for ATK. I watched the motor for about a month and then decided to make the purchase. After about two weeks I contacted Eastwood to check on the status and was told by a rude Customer Service rep that I would have to call ATK to find out because he can’t tell me that informati... read more
placed an order a week ago. still no shipping confirmation email. I called yesterday and the person identified themselves as a supervisor. they said they would email the shipping supervisor to make sure it gets shipped. today, still no shipping confirmation. so with one bad order, Eastwood has lost me as a customer 👍
Business response:
We apologize for the inconvenience - we are running stripped down crews per social distancing guidelines and experiencing extremely high order volumes. We're doing everything we can to fulfill orders and keep up with Customer Service requests.
Normally I like you guys. But I bought a air/oil/regular from you.34104, the rubber on the ends of the oil filter fell apart. So I go to buy a new filter. It shows 2 in everything I could find on line. But you only get 1..... for $61.00. Why in the hell are You miss leading People? Its only 1 5/8 x1 1/4, for gods sakes..... and its out of stock!! 3 weeks out!! A brand new one is only $108.00!! Come on Guys wtf? I have been a Good Customer for a long time. I'm pretty sure you have my info I see my FB icon up there.
Business response:
Mike, shoot us a Message and Customer Solutions will take care of you - sorry for the frustration!
After sitting on hold for the past 20 minutes because I was trying to purchase a new plasma and was having complications with the automated app I realized that if I should have an issue with the product that I would most likely have the same response of having to sit on the phone for another 20 minutes or more with that being said Eastwood because of they’re poor service lost a sale today and will not be used for my fleet repair nor speed shop customer satisfaction is key in the world of auto and truck repair that’s why I de... read more
Business response:
We are so very sorry the wait time was so long. We are currently experiencing a huge increase in the number of calls and due to recent national events we are working with a limited staff. We are working on correcting this and offering more resources for our customers. Thank you for your understanding.
be careful with everything you buy. I literally took screen shots of a sale price on their website that for some reason wouldn't come over to the cart, had one person from customer care talk me to call in that next day that they would honor it and then do so and be told that sale ended and they couldn't honor it because it had been over a week yet it was the 7th day of the new month. company like this prides itself on customer service, but clearly only when it wants to. look through the reviews on some of the other product... read more
Business response:
We are sorry to learn about this glitch, please shoot us over an email (with this screenshot) and mention this comment - we will honor this price for you. Thanks!
I’ve had problems with my plasma cutter since new. I have reached out to them three times, they choose not to respond. Pretty disappointed In The customer service, I figured for a company that claims to stand behind the product they resell they would at least give me some excuse for lack of quality.
Business response:
Vince—do you have an order number or customer number? Need a little more information to help you
Frequently asked questions about The Eastwood Company
How is The Eastwood Company rated?
The Eastwood Company has a 4.6 star rating with 6,841 reviews.
When is The Eastwood Company open?
The Eastwood Company is closed now. It will open tomorrow at 8:00 a.m.