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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Inconsistent results. Sometimes they will spray the side of your truck, sometimes not, sometimes one person will spray one side, and no one sprays the other. Machines sometimes rinse your car clean, others it comes out with soap still on one side or covered in water drops. Sometimes the machines will totally stop while you are in the tunnel and may or may not finish everything when they fire back up. My truck came out still dirty once and I asked if I could go back through, and they told me to use a towel and the spray clean... read more
Business response:
Hi, Travis. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best s... read more
I don't recommend. if you get the membership they have no way to cancel unless the manager does it.(they pretend) Then the manager saids he has to have a receipt when we were charged anyway. The day we went they acted like they didn't know how. the long haired girl went and got the manager which said he did it. I asked if there was any other way to cancel. they told me no. I had to have them do it. Well you can call customer service and have them do it so you know it is done and don't lie to you. I hate someone who steals mo... read more
Business response:
Teresa, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
my car was still dirty, had to hand wash.
Business response:
Hi, Joyce. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best se... read more
What No Warning to the recent raise in rates.Just arbitrailry took the extra amount without authorization.
Business response:
Hi Steve. We are committed to providing every customer with an exceptional car wash experience with industry-leading car wash technology, clean and attractive locations, and friendly, knowledgeable employees at every location. To ensure we can continue to deliver on that commitment, we are adjusting our single wash and club plan pricing for the first time in ten years. This decision is necessary to ensure our ability to provide the highest quality car washes for our customers despite rising costs.
I have used Tidal Wave for almost 3 years now and never had a problem until today. They raised the price charged on my credit card with no notice. My credit card let me know that a reoccurring charge had be changed. There was no email or text from Tidal Wave announcing this rate increase. If they had given advance notice there would not have been a problem, but no notice, don't mess with my money! This just proves that the main company does not care about their customers. and I am no longer one, for this reason. They are not... read more
Business response:
Hi Debbie. We are committed to providing every customer with an exceptional car wash experience with industry-leading car wash technology, clean and attractive locations, and friendly, knowledgeable employees at every location. To ensure we can continue to deliver on that commitment, we are adjusting our single wash and club plan pricing for the first time in ten years. This decision is necessary to ensure our ability to provide the highest quality car washes for our customers despite rising costs.
Won’t go back. I went there over the weekend,went straight home parked it in the garage and come out the next day and my mirror is hanging. This mirror is 8 months old since I replaced it. Called the manager talked to him and he apologized and said he needs to look at the cameras. So I waited a few days no answer, so I called back and he can’t find my Yukon at the wash so he said he would call me back in 5 to 10 mins well 2 hours later he calls and says it looks fine leaving the wash so there isn’t nothing they can do. Mind ... read more
Business response:
Hi, Josh. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim very seriously and will investigate yours promptly. To further discuss your claim, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
I started using the Tidal Wave located in Pace, Fl soon after opening . I put my wife and I on a multi car monthly plan . Since the beginning the customer service of the wash attendants has continued to go down hill . When you have teenagers with no supervision sadly the results are usually not good!When the attendant will halfheartedly pressure wash ONE side of a vehicle and not the other or half a windshield!? No thanks ! I’d rather my entire vehicle be dirty than for it to be cleaned half azz! So I guess I will go back t... read more
Business response:
Hello Jim. Thank you for visiting us. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please contact us directly at https://www.tidalwaveautospa.com/contact/ or 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and turning this into a much more satisfactory experience for you.
RecommendedAfter waiting in line 20 minutes, they REFUSED TO WASH MY VEHICLE. The manager wouldn't even come tell me himself. He sent a young girl to say he was refusing me service. For a $30 wash you would think they could wash off some dirt/mud. I live on a dirt road and there has been sleet/snow. Absolutely despicable. No offering of a discount or free wash later just STRAIGHT REFUSAL. This was going to be my 1st time there. I drove out of the way to try it out. I have pictures showing the Jeep isn't that dirty. Pathetic. Sorry... read more
Business response:
Hi, Amanda. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. However, vehicles with excessive amounts of dried mud can cause problems with our equipment and we typically do not allow them into the wash tunnel. We hope you’ll give us another opportunity to meet your car-wash needs in the future.
worse than any other car wash I have been to. scratched my car broke my rear wiperblade. when informing management of the damage, they just shrugged it off and stated that it was probably scratched and broken before I went. um no! never using this car was ever!
Business response:
Hi, Kelli. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim very seriously and will investigate yours promptly. To further discuss your claim, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 342 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is open now. It will close at 8:00 p.m.