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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
For $30 I’d expect my vehicle to be clean when it went through the wash. It was not. The whole front of my wife’s Tahoe was just as dirty as it was before. I’ll have to stop at another car wash on the way home and wash it again.
Business response:
Hi, Tyler. Thank you for visiting Tidal Wave Auto Spa in Morgantown, WV. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customer... read more
Avoid. After moving in June of 2023, I tried canceling my subscription through their website but got an error trying to look up my account. For months, I would revisit to cancel my subscription but could never get the cancelation to go through. I eventually had to call their corporate office to get it canceled. The person I spoke with was polite but they refused to refund even the most recent charge despite my repeated attempts to use their website and not using their service for 7 months.
I visited this wash on one of their free days at opening. I was given the option of a 10 dollar month long offer. No explanation was given that it was reoccurring renewal for 53.$ a month. On speaking to customer service Hannah could only kept repeating that nothing could be done. BAD Business practice for a new business!!!!!
Business response:
Hi Sherryl. At Tidal Wave, we understand you don’t like unexpected charges. To help avoid this, we work hard to make the terms of our Club Memberships clear to our customers. Information is available at our Express Pay Terminals and in our customer communications. Our wash attendants also explain the terms when customers purchase Club Memberships. But misunderstandings still happen. You can cancel your membership by visiting our website, www.tidalwaveautospa.com, emailing contact@tidalwaveautospa.com, calling our customer se... read more
Drove Toyota Sequoia through the wash bay. The brushes Folded the mirrors forward also ripped off sunroof visor… They filled out accident report on the visor was unable to replace it because it is not a factory part I do not recommend anyone using this car wash from personal experience during the free trial run.
Business response:
Hi James. We are sorry to hear about the damage you have experienced and understand your frustration. Please understand that we take all damage complaints seriously and investigate them thoroughly. However, we regret to inform you that Tidal Wave Auto Spa cannot be held responsible for the damage you have described. For more information, please visit https://www.tidalwaveautospa.com/vehicle-restrictions/ . Or if you would like to discuss further, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and... read more
I signed up for their monthly program and told them I needed to cancel when I was going to be out of town for an extended period of time. I checked my credit card and they continued to charge me, after I had gone to the business, talked to the manager and was told they would cancel. Then they would only offer me a partial refund and said I would have to call customer service if I wanted the full refund. They cheat you any way they can. STAY AWAY FROM TIDAL WAVE.
Business response:
Jerry, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
This company signed me up for a monthly membership without my approval. I used the car wash once and told the attendant several times I did not want to be signed up for a membership. He must've used his cell phone number to sign me up because the phone number on the account they created was not mine! 🤬
Business response:
Amelia, your feedback is appreciated. It’s certainly not our intention to mislead our customers, so we apologize for any confusion. We’d be happy to speak with you and answer any questions you may have so please contact us at https://www.tidalwaveautospa.com/contact/ or 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best support and we hope you will give us another opportunity to show you that.
Over priced and doesn't clean your vehicle. The vehicle looks worse after you got through the car wash than it does before.
Business response:
Hi, Dustin. Thank you for visiting. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best service and we hope y... read more
Do not wash your car here I repeat, DO NOT wash your car here unless you want scratches and swirl marks. I just bought a brand new Hyundai and I got a membership because it would be convenient for me as a single mom to easily get my car washed and cleaned. I have only washed my car here and my car is kept in the garage. I have several spots on my car that are scratched paint and black plastic. Spoke to the manager today around 11 AM and he was extremely rude and was denying that it was the car wash before I even really showe... read more
Business response:
Kelsie, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
Please do not use this business. They are thieves. After cancelling our monthly subscription they proceeded to continue to charge our card for over $800. Their owner is Scott Blackstock-call him
Business response:
Joey, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 342 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is open now. It will close at 8:00 p.m.