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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
What No Warning to the recent raise in rates.Just arbitrailry took the extra amount without authorization.
Business response:
Hi Steve. We are committed to providing every customer with an exceptional car wash experience with industry-leading car wash technology, clean and attractive locations, and friendly, knowledgeable employees at every location. To ensure we can continue to deliver on that commitment, we are adjusting our single wash and club plan pricing for the first time in ten years. This decision is necessary to ensure our ability to provide the highest quality car washes for our customers despite rising costs.
I have used Tidal Wave for almost 3 years now and never had a problem until today. They raised the price charged on my credit card with no notice. My credit card let me know that a reoccurring charge had be changed. There was no email or text from Tidal Wave announcing this rate increase. If they had given advance notice there would not have been a problem, but no notice, don't mess with my money! This just proves that the main company does not care about their customers. and I am no longer one, for this reason. They are not... read more
Business response:
Hi Debbie. We are committed to providing every customer with an exceptional car wash experience with industry-leading car wash technology, clean and attractive locations, and friendly, knowledgeable employees at every location. To ensure we can continue to deliver on that commitment, we are adjusting our single wash and club plan pricing for the first time in ten years. This decision is necessary to ensure our ability to provide the highest quality car washes for our customers despite rising costs.
Won’t go back. I went there over the weekend,went straight home parked it in the garage and come out the next day and my mirror is hanging. This mirror is 8 months old since I replaced it. Called the manager talked to him and he apologized and said he needs to look at the cameras. So I waited a few days no answer, so I called back and he can’t find my Yukon at the wash so he said he would call me back in 5 to 10 mins well 2 hours later he calls and says it looks fine leaving the wash so there isn’t nothing they can do. Mind ... read more
Business response:
Hi, Josh. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim very seriously and will investigate yours promptly. To further discuss your claim, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
I started using the Tidal Wave located in Pace, Fl soon after opening . I put my wife and I on a multi car monthly plan . Since the beginning the customer service of the wash attendants has continued to go down hill . When you have teenagers with no supervision sadly the results are usually not good!When the attendant will halfheartedly pressure wash ONE side of a vehicle and not the other or half a windshield!? No thanks ! I’d rather my entire vehicle be dirty than for it to be cleaned half azz! So I guess I will go back t... read more
Business response:
Hello Jim. Thank you for visiting us. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please contact us directly at https://www.tidalwaveautospa.com/contact/ or 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and turning this into a much more satisfactory experience for you.
RecommendedAfter waiting in line 20 minutes, they REFUSED TO WASH MY VEHICLE. The manager wouldn't even come tell me himself. He sent a young girl to say he was refusing me service. For a $30 wash you would think they could wash off some dirt/mud. I live on a dirt road and there has been sleet/snow. Absolutely despicable. No offering of a discount or free wash later just STRAIGHT REFUSAL. This was going to be my 1st time there. I drove out of the way to try it out. I have pictures showing the Jeep isn't that dirty. Pathetic. Sorry... read more
Business response:
Hi, Amanda. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. However, vehicles with excessive amounts of dried mud can cause problems with our equipment and we typically do not allow them into the wash tunnel. We hope you’ll give us another opportunity to meet your car-wash needs in the future.
Went yesterday and got my car washed paid 26.63 for a car wash and it didn’t even get the front end of my car clean not to mention I didn’t get all of the extras I paid for I got just the basic wash I’m not very happy with it no waxing or anything will never be back
Business response:
Hello Shannon. Thank you for visiting us. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please contact us directly at https://www.tidalwaveautospa.com/contact/ or 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and turning this into a much more satisfactory experience for you.
worse than any other car wash I have been to. scratched my car broke my rear wiperblade. when informing management of the damage, they just shrugged it off and stated that it was probably scratched and broken before I went. um no! never using this car was ever!
Business response:
Hi, Kelli. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim very seriously and will investigate yours promptly. To further discuss your claim, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
Something inside the wash is always broke. The last time I went the spotless water wash wasn’t working. I still had soap all over the truck and then the blowers came on. I went and talked with the guys and they told me to go back through the wash. There was about 15 cars in line. They never fix or maintain their equipment. I’ve had membership ever since they open. Been thinking about changing to quick quack
Business response:
We want apologize for any misunderstanding. This is absolutely not the experience most of our customers are accustomed to. We want to make sure this does not happen again, so please email us directly at contact@tidalwaveautospa.com or +1 706-938-0991. We look forward to connecting and turning this into a much more satisfactory experience for you.
Pulled up to the location and said they can’t wash a truck like mine cuz of my light bar and mudflats… hmmmm kinda stupid if ya ask me. Never been there before and they just opened today. I’ll take my money elsewhere I can see they already have bad reviews from the ones before..
Business response:
Hi Matt. Vehicle modifications are prohibited form entering the wash due to the likelihood of damage. We want to protect your vehicle as well as our wash. We apologize if you felt slighted in anyway.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 4.6 star rating with 125,598 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.