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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I signed up for their monthly program and told them I needed to cancel when I was going to be out of town for an extended period of time. I checked my credit card and they continued to charge me, after I had gone to the business, talked to the manager and was told they would cancel. Then they would only offer me a partial refund and said I would have to call customer service if I wanted the full refund. They cheat you any way they can. STAY AWAY FROM TIDAL WAVE.
Business response:
Jerry, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
This company signed me up for a monthly membership without my approval. I used the car wash once and told the attendant several times I did not want to be signed up for a membership. He must've used his cell phone number to sign me up because the phone number on the account they created was not mine! 🤬
Business response:
Amelia, your feedback is appreciated. It’s certainly not our intention to mislead our customers, so we apologize for any confusion. We’d be happy to speak with you and answer any questions you may have so please contact us at https://www.tidalwaveautospa.com/contact/ or 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best support and we hope you will give us another opportunity to show you that.
Over priced and doesn't clean your vehicle. The vehicle looks worse after you got through the car wash than it does before.
Business response:
Hi, Dustin. Thank you for visiting. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best service and we hope y... read more
Do not wash your car here I repeat, DO NOT wash your car here unless you want scratches and swirl marks. I just bought a brand new Hyundai and I got a membership because it would be convenient for me as a single mom to easily get my car washed and cleaned. I have only washed my car here and my car is kept in the garage. I have several spots on my car that are scratched paint and black plastic. Spoke to the manager today around 11 AM and he was extremely rude and was denying that it was the car wash before I even really showe... read more
Business response:
Kelsie, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
Please do not use this business. They are thieves. After cancelling our monthly subscription they proceeded to continue to charge our card for over $800. Their owner is Scott Blackstock-call him
Business response:
Joey, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
Inconsistent results. Sometimes they will spray the side of your truck, sometimes not, sometimes one person will spray one side, and no one sprays the other. Machines sometimes rinse your car clean, others it comes out with soap still on one side or covered in water drops. Sometimes the machines will totally stop while you are in the tunnel and may or may not finish everything when they fire back up. My truck came out still dirty once and I asked if I could go back through, and they told me to use a towel and the spray clean... read more
Business response:
Hi, Travis. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best s... read more
I don't recommend. if you get the membership they have no way to cancel unless the manager does it.(they pretend) Then the manager saids he has to have a receipt when we were charged anyway. The day we went they acted like they didn't know how. the long haired girl went and got the manager which said he did it. I asked if there was any other way to cancel. they told me no. I had to have them do it. Well you can call customer service and have them do it so you know it is done and don't lie to you. I hate someone who steals mo... read more
Business response:
Teresa, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
my car was still dirty, had to hand wash.
Business response:
Hi, Joyce. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best se... read more
What No Warning to the recent raise in rates.Just arbitrailry took the extra amount without authorization.
Business response:
Hi Steve. We are committed to providing every customer with an exceptional car wash experience with industry-leading car wash technology, clean and attractive locations, and friendly, knowledgeable employees at every location. To ensure we can continue to deliver on that commitment, we are adjusting our single wash and club plan pricing for the first time in ten years. This decision is necessary to ensure our ability to provide the highest quality car washes for our customers despite rising costs.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 4.6 star rating with 134,596 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is open now. It will close at 8:00 p.m.