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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Train your employees better. Last month an attendant misleadingly stated i could cancel as early as a day before on membership. I was not happy with the service at all and reached out days before that and was still charged. News to me that customer service stated they “texted me” a 7 day policy. There was none. A horrible company for misleading and not honoring the customer. I have worked in sales and customer service since 2008 and you do the right thing by refunding the service when a sales associate gives the wrong info.
Business response:
Hi McKenzie. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
RecommendedI took my almost classic h3 in. it scratched the hell outta it. blew my hood grill completely off my truck, up and over. by the time I got off the roller coaster. it had been hit. by 3 cars. I was pissed. I pulled around were they stopped car wash ran and grabbed my vent, said it wasn't hit to bad. handed it dripping wet to me through window. I said no. it ain't going happen like that. I took pictures. made an incident report. we're I was assured I would be contacted by owners son. I was also assured I could cancel anytime f... read more
Business response:
Hi, Cindi. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim seriously. To investigate your claim, please notify an attendant on site. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
They charged my credit card multiple months without my permission. Refuse to stop doing so. I now warn as many people as possible to stick with Take 5 so they dont get ripped off by such a horrid company. This is the worst of our country.
Business response:
Hi Klay. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
Well I went thru there last night . There were no attendants outside so I went in the track . The two working was gentleman and a chick they acted very rude . I had a membership there and after yesterday I cancelled last night and remove the sticker . I have to admit the few times I went thru and came out the vehicle was clean and shiny . So I would not advise anyone to go there bc the employees treat u like shit , there were some that r nice . Take advice if u want too be treated like a child and talked to a chick !! If w... read more
We tried to sign up for a family plan that is discounted. The first girl messed it up and one of us couldn’t use the pass at all and the other one was just a single wash not a monthly plan. The “manager” said he would fix it no problem lol. He tried for 45 minutes and could not fix it at all. We both came back together and the “manager” still did not fix it. They are all totally incompetent
Business response:
Hi, Melisa. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/ Hopefully we can resolve any issues and you catch the happ... read more
I signed up for one month of car washes. They continued to charge me the following month for car washes I never used. They are a rip off and I will never use them again, so that 53.00 dollars you charged me for will cost you a lot more in the long run.
Business response:
Hi Ken. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
The customer service at Tidal Wave is poor. I canceled my subscription to Tidal Wave in January. I assumed that it was canceled since I got a confirmation email. However, I have been charged in January, February, March, and April. When I reached out about this issue, the customer service representative, said that it looked like my account had been used since the cancellation. I told them that I did not use it, and I’m not sure how it got used. They said they could not refund me since it had been utilized. I think this is rid... read more
Business response:
Hi Allison. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
Complete crap and they charge you ever after you cancel bunch of crook’s
Business response:
Hi Jeremiah. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
This is the worst car wash I have ever visited. Their defective wash equipment severely damaged one of my mirrors, and it took 3 months and untold hours of my time to reach a solution. I never got compensated for the time I lost “working” for these clowns to help them fix the damage they caused, and their “customer service” are in cahoots to lie and manipulate the customers/victims of their crappy car wash to make sweep issues under the rug. The “site manager” changed every time I spoke to someone from corporate, I kid you n... read more
Business response:
Hi, Zachary. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/ Hopefully we can resolve any issues and you catch the hap... read more
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 342 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is open now. It will close at 8:00 p.m.