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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
When the business first open, the washes were spectacular. Now that they’ve talked people into getting monthly memberships the washes are less than subpar. There is a huge noticeable difference between the quality of washes in the last two weeks. I am very disappointed.
Business response:
Hi, Aaron. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best se... read more
an absolute scam I purchased a trial one month membership and did not want to proceed with it. I canceled it the day before they told me that I need to cancel it and that wasn't good enough. they went and charged my credit card again and said that I should have done it 5 days in advance. nobody told me I needed to do it 5 days in advance or I would have done it five days in advance. Emily at the office was no help and all she wanted was to make sure they had my money.
Business response:
Hi Jim. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
I visited the tidal wave in February and just wanted to try it for one month. The representative lied to me stating, "Oh yeah, you can do that!" Then, yesterday to my surprise they hit my account for another month." I contacted customer service and they said, "We cannot give you your money back; because you signed the contract.You cannot tell me you don't have a way to refund my money. No ma'am , I can't. I know every company can issue a credit back and your associate said, nope and basically waited for me to hang up on her... read more
Business response:
Hi Andi. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
after waiting for over 25 minutes with 2 vehicles ahead of me and $21 later I am on my way to another car wash to finish cleaning my vehicle. Going through the wash the upper brushes didn't even come down resulting in completely missing the entire top of the vehicle as well as the front and back. The hood, front window, roof and trunk of the vehicle is still dirty even the sides of the vehicle are still dirty and soapy. The brushes on the sides barely if at all touched my car. Very very disappointed and my quick trip t... read more
Business response:
Hi, Kc. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best servi... read more
Horrid customer service. Your car wash damaged my vehicle. Filled out an accident report with the on duty manager. She said the area manager would review the report and get back to me. A few weeks after I spoke with the area manager and he said he had not seen the report but would review it and be in touch with me. A week or so later, I spoke with the original manager that filled out the report and she said that the area manager has been busy opening up new locations. I then spoke with your Georgia office on two different oc... read more
Business response:
Hi, Mark. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/ Hopefully we can resolve any issues and you catch the happy ... read more
Did not do a very good wash, the car was still dirty after going through the top wash.
Business response:
Hi, Celia. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best se... read more
I went to a tidal wave on 13th Ave., South in Fargo North Dakota February 2023 and I paid $10 for a promotion they were running for unlimited washes for a month. After the month I never returned because it is out of my way. Eight months later I noticed that they were charging my credit card $29 monthly. I called tidal wave and informed them that I never signed up for a monthly car wash I just authorized one $10 transaction for a promo for one month and I requested my money back for all the months they had been charging me w... read more
Business response:
Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
Washed car in Dec in SC- they put a sticker on it and charged me $34.97 in Jan + Feb (Even though I sold the car in Dec and moved to Florida). And of course, no refunds- WATCH OUT FOR MYSTERIOUS STICKERS
Business response:
Hi Joe. At Tidal Wave, we understand you don’t like unexpected charges. To help avoid this, we work hard to make the terms of our Club Memberships clear to our customers. Information is available at our Express Pay Terminals and in our customer communications. Our wash attendants also explain the terms when customers purchase Club Memberships. But misunderstandings still happen. You can cancel your membership by visiting our website, www.tidalwaveautospa.com, emailing contact@tidalwaveautospa.com, calling our customer servic... read more
You guys suck. Stop harassing people to join “the club”. Your lame employees have signed me up for the club twice and your lame customer service won’t do anything about it.
Business response:
Bill, your feedback is appreciated. It’s certainly not our intention to mislead our customers, so we apologize for any confusion. We’d be happy to speak with you and answer any questions you may have so please contact us at https://www.tidalwaveautospa.com/contact/ or 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We work hard to provide our customers with the best support and we hope you will give us another opportunity to show you that.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 4.6 star rating with 125,598 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.