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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Very poorly trained and unprofessional staff at the Rio Hill location in Charlottesville VA. Not (All) but a bad experience affects all.
Business response:
Hi, Red. Thank you for visiting Tidal Wave Auto Spa in Charlottesville. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/ Hopefully we can resolve any issues and yo... read more
I daughter was home for the summer and she signed up for a pass. When I found out I was told that I would have to pay for a month that noone would be using it.
Business response:
Hi Sarah. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
The computer system, off of Veterans Highway at the Tidal Wave in Lutz, FL, is horrible. I pay the monthly fee for the Graph service; however, their computer system gives me either tire or general cleaning. This causes me to go around, get out of my car, and for the staff to correct their stupid computer programming. The staff is great however, their computer program is horrible and completely wastes my time. I have to stop to get what I have paid for. Just horrible.
Business response:
Mark, we are regretful to hear of your experience. Most of our customers are highly satisfied with the service they receive from our team. We want to make sure this continues, so please call us at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays). We look forward to connecting and hope you will get clean-car happy with us again soon.
Customer service is a joke. Signed up for a monthly plan online and it gave me a certificate to print out to activate it. Nobody at the car wash could figure out how to do that, plus it was trying to charge my card again for a plan I had already paid for, and they had a bunch of reasons why, none were legitimate. Just trying to rip me off. Total joke and waste of my time.
Business response:
Hi, Chris. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/ Hopefully we can resolve any issues and you catch the happy... read more
I asked for a one time wash for $17. The attendant said I can get washes for the next 30 days for that $17. then sent me a link to "complete registration" when I did it said I'd be charged $30 a month via direct debit. I tried contacting by phone to cancel but no answer. By email but it's automated.
Business response:
Hi Cheryl. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
1st time using on 4/29/24 and it tore off my 3rd brake light. Went back next day spoke with attendant she gave me my brakeligh and we file accident report, and she proceeded to tell me that someone would contact me in 3 days. Well on 5/4/24 me and my husband went back to Tidal wave and spoke with Manager and he informed me that they have my report and someone would contact me, manager gave me the name and number of Man that handles this area. I called left voice-mail to contact me back. So here it is 6/22/24 and I have not h... read more
Business response:
Hi Kim. For a follow up on your damage claim, please email claims@twavelead.com.
Don’t do business with this company because they just want your money. They charged my account four (4) times after I canceled the account online before the 30 day deal they were offering had ended. When I called they pretty much called me a liar and stated that I didn’t submit a cancellation form so they offered to refund me one (1) payment of three to charged me for. I feel like they are calling me a liar because they said I should have receive a email that I never received. So they now have an extra $150 for services th... read more
Business response:
Hi Donald. Your feedback is important to us. We are actively looking into this situation. If you need immediate assistance, please call our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) and they will be happy to assist you.
This business destroys vehicles and does not take responsibility for it. if you value your car, DO NOT go there. I find it insane e, that after they damage your vehicle, they then turn around and say they won't help you, after damaging your car while using their services. this is the worst place to go to!
Business response:
Hi, Pierre. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim seriously. To investigate your claim, please notify an attendant on site. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
i was a member at Tidal Wave Auto Spa until the day I went to get a wash and was told I wasn't a member anymore knowingly it's been paid I was disrespected and treated different than another customer with same issue but different skin tone. I do not an will not support any establishment that will treat a customer this way
Business response:
Hi, Franco. Thank you for visiting Tidal Wave Auto Spa in Cheraw, SC. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8 a.m.-7 p.m. M-F and 8 a.m.-2 p.m. Saturdays) or visit https://www.tidalwaveautospa.com/contact/ Hopefully we can resolve any issues and you ... read more
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 342 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.