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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They shoot straight forward with you & make sure you’re getting hellofadeal! Thank you Town East Ford!
Business response:
Thank you for the fantastic review! We appreciate you recognizing that we prioritize clear communication and strive to get you a great deal. We're thrilled we were able to deliver that for you! At Town East Ford, we believe in building trust with our customers. Transparency throughout the car buying process is key to achieving that. We're happy to hear you felt we communicated openly and honestly. Thanks again for choosing us! We look forward to serving you again in the future.
They are always very nice and friendly the services is always great .service is a little pricey but u trust the guys working on my vehicle.
Business response:
Thank you for your review! We appreciate your continued business at Town East Ford. It's great to hear that you consistently experience friendly service from our team. We strive to create a welcoming atmosphere where you feel comfortable and confident. We understand your comment about the service price. At Town East Ford, we use high-quality parts and prioritize thorough repairs to ensure the longevity and safety of your vehicle. However, we also want to be transparent about costs. Thank you for your trust in our technicians... read more
All I needed was an oil change and tire rotation, and everyone was very friendly and courteous. My late time was only about an hour so that was greatly appreciated.
Business response:
Thank you for the review! We're happy to hear that your experience at Town East Ford for an oil change and tire rotation was positive. It sounds like our team was friendly and courteous, and that's important to us. We appreciate you mentioning that the service time was around an hour – that's our goal for routine maintenance like oil changes. At Town East Ford, we strive to provide efficient service while ensuring everything is done thoroughly. Thank you for choosing Town East Ford! Please don't hesitate to schedule your nex... read more
The staff were very helpful and it appears the service went well and within timeline. The only reason it is not 5-star is that it took ~5 months to get my warranty serviced because a tool from Ford was not available.
Business response:
Thank you for the 4-star review and your honest feedback. We appreciate you choosing Town East Ford for your warranty service. We're glad to hear that our staff was helpful and the service itself seemed to go smoothly and within the promised timeframe. We sincerely apologize for the extended wait time you experienced due to the unavailable tool from Ford. Unfortunately, certain repairs require specialized equipment, and unforeseen delays can occur when obtaining them from the manufacturer. We understand this can be frustrati... read more
David is a professional and is very knowledgeable. He took the extra steps to ensure the value for this trip. Thanks again!
Business response:
Wow, this sounds like a fantastic experience at Town East Ford! We're thrilled to hear that David exceeded your expectations. At Town East Ford, we take pride in our team's expertise, and it sounds like David's knowledge was a valuable asset to you. We especially appreciate you mentioning that David took the extra steps to ensure you received value on this service visit. Going the extra mile for our customers is what sets our team apart. We'll be sure to pass your kind words along to David – he'll be delighted to know his ef... read more
Good service, let me know to situation about truck . Explained cost another factors completely. Very good
Business response:
Thank you for the 5-star review! We're thrilled to hear that you had a good service experience. At Town East Ford, we believe in clear communication with our customers. We appreciate you mentioning that our team kept you informed about the situation with your truck, explained the costs involved, and addressed any other factors thoroughly. Our goal is to ensure you understand the service your vehicle needs and feel confident in the work we perform. We're happy to hear our team achieved that for you! Thank you for choosing Tow... read more
Came by to visit my boy Blake didn’t think I was gonna drive off the lot with something he looked out y’all come xxxx with him
Business response:
We're thrilled to hear you had such a positive experience at Town East Ford! It sounds like Blake went above and beyond to assist you, and we appreciate you recognizing his efforts. At Town East Ford, we strive to provide exceptional customer service, and it seems like Blake achieved that for you! Congratulations on your new car! We're happy you found the perfect fit and are excited to have you on the road. Please don't hesitate to reach out to Blake or any of our team members if you have any questions or need service in the... read more
Blake was great! Easy experience and would definitely return. The whole process was simple and smooth.
Business response:
We're thrilled to hear you had a fantastic experience at Town East Ford! It sounds like Blake made the car buying process smooth, easy, and enjoyable – that's exactly what we strive for. We appreciate you recognizing his efforts! Hearing that you would definitely return means a lot to us. At Town East Ford, we're committed to providing exceptional service throughout the entire car buying journey. Thanks for choosing Town East Ford!
The whole car buying process was nothing less than a very good experience. The dealership has a nice and fun vibe. All of the employees I interacted with seemed personable and friendly. I was able to work with Kevin Hudson, Cas Rooney and Lance Smith. They all made the whole process easy and simple. I thank all of you for the great experience.
Business response:
Wow, this sounds like a fantastic experience at Town East Ford! We're thrilled to hear that the entire car buying process was enjoyable for you – that's our ultimate goal. It means a lot to us that you found our dealership to have a nice and fun vibe. We strive to create a welcoming and comfortable environment where everyone feels relaxed and can enjoy the car buying process. We appreciate you mentioning that all the employees you interacted with seemed personable and friendly – that's something we take pride in at Town East... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,669 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open tomorrow at 8:30 a.m.