Town East Ford

Business response:

Thank you for the fantastic review! We're thrilled to hear that your service experience was positive across the board. A prompt greeting by a service representative sets the tone for a smooth visit, and we're glad they were there to assist you right away. Documenting your concerns and setting time expectations is essential for transparency and building trust. We appreciate you highlighting this aspect of the service. Sticking to the time frame provided and following up on additional service needs demonstrates our commitment ... read more

Business response:

Thank you for the fantastic review! We appreciate you highlighting both our reliability and the speed of our service. We take pride in getting you back on the road quickly and efficiently. It sounds like David really impressed you with his helpfulness and attentiveness to your needs. We'll be sure to pass on your kind words to him. Knowing our team members are providing excellent customer service is very rewarding. Thank you for choosing Town East Ford! We look forward to seeing you again for your future automotive needs. 

Business response:

Thank you for the fantastic review! We're thrilled to hear that your experience at our service department was fast, easy to communicate through, and staffed by friendly people. We strive to make recall appointments convenient and stress-free. Knowing you'd come back for future recall work is the best compliment we can get. We look forward to seeing you again next time! 

Business response:

That's fantastic to hear! We appreciate you recognizing Austin's dedication to exceptional service. He strives to make every customer feel valued and well-cared for. Thanks for choosing us! 

Business response:

Wow, that's a fantastic review – thank you for taking the time to share your experience! We're thrilled to hear every step of the way, from greeting you (thanks Gama!) to driving away in your new car, was enjoyable. It sounds like Gamaliel Benitez did an excellent job listening to your wants and needs for a new vehicle, and keeping the focus on what mattered most to you. That's exactly what we strive for in our sales team. We'll be sure to pass on your kind words! Kudos to Cody (sales manager) as well for maintaining profess... read more

Business response:

We truly appreciate your continued loyalty to our service department! It means a lot that you've trusted us with your vehicle five times now. We're happy to hear your recent service was much faster at 45 minutes – that's definitely an improvement! We'll be sure to pass along your kind words about Jim Alldredge. He's a valuable asset to our team, and we're glad he provided you with professional, courteous, and helpful service. Thank you for choosing us again! 

Business response:

Wow, that's a fantastic compliment! We strive to provide exceptional customer service from the moment you walk in the door, and we're thrilled to hear that every single employee you interacted with was pleasant first thing in the morning. That kind of positivity sets the tone for a great experience, and we appreciate you recognizing it! We're also happy to hear the price was very close to the estimate. Transparency and trust are important to us, and we work hard to ensure there are no surprises when it comes to cost. Thank y... read more

Business response:

We're thrilled to hear you had a positive experience! Thank you for mentioning our clean facilities, friendly staff, and easy check-in/out process. We strive to create a welcoming and efficient environment for all our customers, and it sounds like we achieved that for you. We're also glad you appreciate our complimentary vehicle inspections! Regular inspections can help identify potential issues early on, saving you time and money in the long run. Thank you for choosing Town East Ford! 

Business response:

Thank you for your review! We appreciate you recognizing Jim A.'s professionalism. At Town East Ford, we take pride in having a professional team dedicated to serving our customers. Thank you again for your feedback!