Town East Ford

Business response:

Thank you for leaving a positive review about your recent experience! We're thrilled to hear that our staff provided good customer service and were helpful and attentive. At Town East Ford, we strive to create a welcoming environment where our customers feel valued and taken care of. It's rewarding to know our team members were at their best, ready to assist anyone in need. Thank you again for choosing Town East Ford! We look forward to seeing you again soon. 

Business response:

Thank you for taking the time to leave a review about your recent service experience! We're happy to hear that our team was friendly and explained the issue with your car clearly. At Town East Ford, we strive to provide exceptional service while keeping our customers informed throughout the process. We appreciate you letting us know that our team achieved this for you. Thank you again for choosing Town East Ford! We look forward to seeing you again soon for your next service need. 

Business response:

Thank you for the 5-star review! We understand that coming into a dealership to purchase a new vehicle can sometimes feel overwhelming. So, we're thrilled to hear that Jimmy Henry and Cas Rooney were able to overcome your initial skepticism and provide you with a fantastic experience. It sounds like they truly went the extra mile to get you a great deal on your new F-150, and we appreciate you recognizing their efforts. At Town East Ford, we strive to make the car buying process smooth and transparent, and it's rewarding to ... read more

Business response:

Thank you for the 5-star review! We're thrilled to hear about your recent experience at Town East Ford. It sounds like the service representative who assisted you went above and beyond in a few ways. Being respectful and helpful is important to us, but creating a comfortable environment for everyone involved is equally important. We appreciate you mentioning how thoughtful they were with your daughter – that truly shows a commitment to a positive experience for the whole family. Thank you again for choosing Town East Ford! 

Business response:

Thank you for the fantastic review! We're thrilled to hear that Austin provided you with a wonderful and professional experience. It means a lot to our team at Town East Ford to have staff who make car conversations delightful! We're glad you enjoyed speaking with Austin about your car. Thank you for choosing Town East Ford! 

Business response:

Thank you so much for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Jim Artrip as your advisor. It means a lot to us that you trust him with your vehicle's care. Jim is a valuable asset to our team, and his dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! He'll be delighted to hear how much you value his service. We appreciate you mentioning that our service is fast and that we prioritize ou... read more

Business response:

Thank you for the positive review! We're delighted to hear that your recent service experience was efficient and smooth – from being greeted upon arrival to having the service completed as promised. At Town East Ford, we strive to minimize wait times and ensure clear communication throughout the service process. It's rewarding to know we achieved that for you! Thanks again for choosing Town East Ford. We look forward to seeing you again soon! 

Business response:

Thank you for the fantastic review! We're thrilled to hear that you've consistently had positive service experiences, especially with Crista as your advisor for the past couple of years. It means a lot to us that you trust her with your truck's care. Crista is a valuable asset to our team, and her dedication to providing exceptional service is truly appreciated. We'll be sure to pass along your kind words! Thanks again for choosing Town East Ford. We look forward to seeing you and your truck again soon! 

Business response:

Thank you for the fantastic review! We're delighted to hear that your recent service experience met your expectations. Getting you in on time, minimizing your wait time, and providing friendly and helpful service are all priorities for us. It's especially rewarding to know that you've come to expect this level of service from Town East Ford. We strive for consistency and appreciate your continued loyalty! Thanks again for choosing Town East Ford. We look forward to seeing you again soon!