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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
There is not enough words for these guys! Kevin and Jermaine went above and beyond to help me. I’m a single mom of two and in school. Never in a million years would I have thought I would walk out with a brand new 2024!!! The guys were attentive not only to me but my children as well! The process was quick and easy. This was by far the most peaceful purchase of a vehicle I have ever made. Thank you so much Kevin for listening and getting me right, versus just trying to get a sale!! I will definitely send my people to Kevin a... read more
Business response:
This review made our entire day! We can't thank you enough for sharing your experience, Kiana. It sounds like Kevin and Jermaine truly went above and beyond to make your car buying experience a breeze, especially considering you're a busy single mom. At Town East Ford, we understand the importance of attentive service and a smooth process, and we're thrilled they were able to achieve that for you, even keeping your children entertained! Congratulations on your brand new 2024 – that's an exciting purchase! We appreciate you r... read more
I was first time here and was impressed with the quality and knowledge and kindness I received.
Business response:
We're so glad you had a positive first impression! Thank you for mentioning the quality service, knowledge of our team, and kindness you experienced. At Town East Ford, we strive to create a welcoming and informative environment for all our customers, and it sounds like we achieved that for you on your first visit. We look forward to seeing you again soon!
Erica Reeves Took very good care of me and got me taken care of good.
Business response:
We're delighted to hear that Erica Reeves provided you with such excellent care! Thank you for taking the time to recognize her. At Town East Ford, we value going the extra mile for our customers, and it sounds like Erica did just that. We'll be sure to pass your kind words on to her.
My experience with Town East Ford is that the staff was very friendly professional and knowledgeable and a help getting my vehicle back to me at reasonable time.
Business response:
Thank you for the fantastic review! We appreciate you recognizing our staff's friendliness, professionalism, and knowledge. We take pride in our team's ability to explain automotive issues clearly and work efficiently to get your vehicle back on the road quickly. At Town East Ford, a reasonable turnaround time is a priority for us. We're glad we could deliver that for you.
Great experience! Fast and friendly. Had an appointment the next day not so great no one attended me.
Business response:
Thank you for your review! We're happy to hear your initial experience was fast, friendly, and that you were able to get an appointment quickly. We sincerely apologize that no one attended to you during your next day appointment. That's certainly not the standard of service we strive for at Town East Ford. Would you be willing to share some more details about your experience the next day? We'd love the opportunity to regain your trust. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msm... read more
Such a fast and easy trade in process. Very knowledgeable of the vehicles, also very personable.
Business response:
We're thrilled to hear that your trade-in process was both fast and easy! We understand that trading in a vehicle can sometimes be complex, so we strive to make it as smooth and efficient as possible. We're happy to hear we achieved that for you. It's fantastic that you also found our team to be knowledgeable about the vehicles and personable. Having a knowledgeable staff allows us to answer your questions and guide you through the process with confidence. A personable touch makes the car-buying experience more enjoyable for... read more
Price was on the high side but, they helped get my car on the road again quickly.
Business response:
Thank you for your honest feedback. We appreciate you letting us know about your experience. We understand that cost is a major consideration, and we continually strive to offer competitive pricing while maintaining the high quality of service our customers expect. We're glad we were able to get your car back on the road quickly – that's definitely a priority for us! Thanks for choosing Town East Ford!
Would recommend Blake Smithers to anybody who trynna have somebody go out of his way to help you and make sure you have a good process getting your car he even gave updates on my car when it was getting fixed and sent me pics of it would recommend to talk to him when looking for your next vehicle❗️
Business response:
Thank you so much for the fantastic 5-star review and for recommending Blake Smithers to everyone! We're thrilled to hear you had such a positive experience. It sounds like Blake truly went above and beyond to ensure a smooth and informative process for you. His commitment to keeping you updated on your car's progress, including sending pictures, demonstrates exceptional customer service. That's exactly what we strive for at Town East Ford, and we appreciate you recognizing Blake's efforts! We'll be sure to pass along your k... read more
We worked with Juan, Angie & Junior. They were all very easy to work with. We drove around & tried different cars & came back to Town East. Angie made sure the car was clean & fueled up. We went in preauthorized & Junior offered but did not push us to run it through other places. Thank you
Business response:
We're thrilled to hear you had such a positive experience working with Juan, Angie, and Junior at Town East Ford! Finding the perfect car can involve some exploration, and it sounds like they made the process smooth and enjoyable. We appreciate you mentioning that they were all easy to work with. We strive to create a relaxed and helpful environment for our customers, and it seems Juan, Angie, and Junior achieved that perfectly. It's fantastic that you were able to test drive different cars to find the right fit. We're glad ... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,443 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.