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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The service that I was told would take less than two hours, took well over three hours. I had an appointment and the service writer said he didn't show one in the system for me, so he had to input it and that delayed the start of my service.
Business response:
Thank you for your feedback regarding your recent service experience with us. We understand how frustrating it can be when an appointment takes longer than expected. Your experience highlights areas where we can improve our scheduling system and time management to better serve our customers. We take situations like yours seriously as they help us identify where we can work to make changes. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss your experience further and work to prevent similar issues in t... read more
It was all good once I found the coffee machine.
Business response:
We are ecstatic to hear that your experience with us turned out well! It sounds like discovering our coffee station made your visit even more enjoyable. We understand how those little touches can make a big difference in creating a comfortable atmosphere while you're here. Thank you for sharing your positive experience - we're delighted that everything worked out great for you once you got settled in with your coffee.
No issues. Staff, friendly, quick turnaround. Only thing is that no technician discusses maintenance results following service.
Business response:
We are excited to hear about your positive experience! It's wonderful that you found our staff friendly and appreciated the quick turnaround time for your service. We understand your point about wanting more discussion regarding maintenance results after service completion. Your feedback helps us recognize opportunities to enhance our communication and ensure our customers feel fully informed about their vehicle's care. We truly value customers like you who take the time to share their thoughts and help us continue improving... read more
thanks for the great support,
Business response:
We are overjoyed to hear about your positive experience with our team. Your appreciation for the excellent support you received truly means the world to us. We strive to provide outstanding service to every customer, and knowing that we met your expectations brings us great satisfaction. Thank you for choosing Toyota of Richardson and for taking the time to share your wonderful feedback with us.
Good work. Did not provide a ticket for car wash.
Business response:
We genuinely appreciate your positive feedback about the quality of work you received. It's wonderful to hear that you were satisfied with our service. We understand your concern about not receiving the car wash ticket, and we appreciate you bringing this to our attention. Your feedback helps us ensure that every detail of your experience meets our standards. Thank you for choosing Toyota of Richardson and for taking the time to share your thoughts with us.
Work done was good. Service staff were very friendly and accommodating.
Business response:
We are delighted to hear about your positive experience with our team. It's wonderful to know that the quality of work met your expectations and that our service staff made you feel welcome and well taken care of. Your feedback about their friendly and accommodating approach means a great deal to us at Toyota of Richardson. We truly value customers like you and appreciate you taking the time to share your experience.
Wait was short and personnel was friendly!
Business response:
Thank you for your positive feedback! We're pleased we could provide prompt service and that our friendly team made a great impression. We appreciate your time sharing your thoughts and look forward to continuing to serve you and your 2015 Prius.
Timeliness and the shuttle service. There were no unreasonable delays.
Business response:
Thank you for recognizing our prompt service and shuttle convenience! We appreciate your time and work hard to ensure smooth visits. Thanks for sharing your experience with us at Toyota of Richardson.
Corteus and professional and efficient personnel
Business response:
Thank you for your positive feedback about our courteous and professional team! We're thrilled we could provide you with efficient service and appreciate you choosing Toyota of Richardson for your automotive needs.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,922 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.