This profile has been claimed by the business owner or representative.
Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Great job. Good knowledge. Answering all questions I have. But I hope I can be notified before the extra expansive service that is needed to do in email before I go....so I could prepare and save money up ....it's crazy that I am doing oil change but there's 800 more or 500 dollar Worth of service needed to be done right away! There has to be a better way to communicate the task needed to be done.
Business response:
Thank you for your wonderful feedback about your recent service experience. We are delighted to hear that our team provided you with great service and demonstrated good knowledge while thoroughly answering all your questions. We understand your concern about receiving advance notice of additional services that may be needed during your visit. Your suggestion about email communication for upcoming maintenance needs is valuable feedback that can help us better serve our customers. We recognize how helpful it would be to have a... read more
Excellent service. Good prices
Business response:
Thank you for sharing your positive experience with us. We are delighted to know that you found our service excellent and appreciated our competitive pricing. Your satisfaction means everything to us, and we truly value customers like you who take the time to share their feedback. We look forward to continuing to serve you with the same level of quality and value that you have come to expect from us.
Explained the services needed well. Was not pushy.
Business response:
Thank you for sharing your positive experience with us. We are thrilled to hear that our team took the time to clearly explain the services your vehicle needed without applying unnecessary pressure. Your feedback about our straightforward and informative approach means a great deal to us. We understand how important it is for our customers to feel comfortable and well-informed when making decisions about their vehicle's care. It's wonderful to know that we met your expectations in providing transparent service recommendation... read more
I just needed air pressure added to all tires. I waited on a bench near the service area, did not have o go inside and wait. Real professional and friendly.
Business response:
We deeply appreciate your feedback about your recent tire service experience. It's wonderful to hear that our team provided you with professional and friendly service while adding air pressure to your tires. We understand how valuable your time is, and we're pleased that you found the convenience of waiting near the service area helpful rather than having to wait inside. Your experience reflects our commitment to making automotive service both efficient and comfortable for our customers. Thank you for choosing Toyota of Rich... read more
Lee was great per usual! He is friendly, efficent, and knowledgeable. However, when I came back the same day after discovering that the back door was leaking, Lee wasn't available. The gentleman who got assigned to me seemed VERY new. He did not introduce himself to me. When I showed him the leak he seemed very perplexed. He asked if the back window opened, and I told him it did not. He then continued to try and find a way to open the back window. He kept telling me it should open, "like the old fashioned station wagons", he... read more
Business response:
We appreciate your input and are glad to hear that your experience with Lee was positive - it sounds like he provided you with friendly and knowledgeable service as always. We understand your frustration regarding the situation with the door leak. Your patience with our new team members is appreciated, and your experience helps us continue improving our service approach. To discuss this matter further, please contact Maria Arenas at a marenas@vtaig.com.
They did what I asked them to do and what they said they would do. Good job!
Business response:
We are utterly delighted to hear that we delivered exactly what we promised and met your expectations. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your positive experience. It's wonderful to know that our team followed through on their commitments and provided you with the reliable service you deserved. Thank you for trusting us with your automotive needs, and we look forward to serving you again in the future.
Excellent customer service from Jose. Very knowledgeable, explained everything very well.
Business response:
We are thrilled to hear about your positive experience with our team. Your feedback about receiving exceptional service and clear explanations shows we are meeting our commitment to providing knowledgeable support. It means so much to know that our staff took the time to thoroughly walk you through everything and answer your questions. We truly appreciate you taking the time to share your experience, and we look forward to continuing to serve you with the same level of care in the future.
Excellent service, quick, professional, and will be back for my car to be serviced at Richardson Toyota.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that you found our service quick and professional. It means so much to know that we met your expectations and provided you with an excellent experience. We look forward to welcoming you back to Toyota of Richardson for your future service needs and continuing to provide the same high-quality care for your vehicle.
Brandon did his usual good job of keeping me informed concerning progress. Unfortunately, the cost of repairs was very high.
Business response:
We genuinely appreciate your feedback about your service experience with us. It means a great deal to know that you felt well-informed throughout the entire process and that communication remained consistent during your visit. We understand that repair costs can feel overwhelming, and we appreciate your understanding regarding the pricing. Your trust in bringing your vehicle to Toyota of Richardson for service is valued, and we are committed to providing transparent communication and quality work for every customer.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 21,865 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.