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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
It was ok. They told us a service was part of our plan so we agreed to it then after it was completed another guy tried to charge us $500 and said it wasn't covered. Turner out we have a coverage plan that most don't and the service was covered. Glad we pushed back otherwise we would've been out $500 because they weren't organized with info.
Business response:
We appreciate your perspective and are glad you were able to resolve the situation with your coverage plan. Clear and consistent communication with our customers is something we take seriously, and we regret that your experience did not reflect that standard. We would welcome the opportunity to learn more about what happened so we can work toward improving how coverage information is shared with our team. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further.
Fast service, but they missed updating my "Next Service" sticker on my windshield. When I pointed it out they were very quick to remedy and apologized for their oversight. Always a pleasure to work with my service advisor, Benito Najera. Be sure to take your debit card with you for 3% off your bill.
Business response:
Thank you for sharing your experience with us! It's great to hear that your service was completed quickly, and we're glad the team was able to take care of the sticker oversight right away. Benito will be happy to know his work continues to make a positive impression. We look forward to seeing you at your next visit!
Everyone is very pleasant. Concerned sbout an issue flagged about a plugged tire not broughtvto attention
Business response:
We are sincerely grateful to hear that our team made a positive impression during your visit. It means a lot to know that the staff came across as pleasant and attentive, and we look forward to seeing you next time!
Fast and courteous service. Oliver was incredible and went above and beyond when I had to return to complete the service!
Business response:
Thank you for your wonderful feedback! It means a lot to hear that your experience with us was fast and courteous. Oliver is a valued member of our team, and it is great to know he went above and beyond to make sure your service was completed to your satisfaction. We look forward to seeing you again next time!
Very knowledgeable service adviser.
Business response:
Your positive experience with our service team means a lot to us. Having knowledgeable advisers who can guide customers through the process is something we work hard to maintain, and it is great to hear that came through during your visit. We look forward to seeing you again!
Efficient service. Friendly people.
Business response:
Your review is appreciated, and it is great to hear that your visit was both efficient and pleasant. We work hard to make sure every customer feels welcome and that their time is respected, so knowing we delivered on that means a lot to us. We look forward to serving you again!
Casey Stiger is providing excellent customer care and helping me navigate my Rave4 issues. Thank you Casey!
Business response:
We are utterly delighted to hear about your experience with Casey! It is great to know that Casey has been such a helpful resource in working through your questions and concerns. We will be sure to pass along your kind words feedback like this means a lot to our team. Thank you for taking the time to share it with us!
Beth Ann was super knowledgeable. Fast service for a wire that wasn't connected properly after service recall in Houston. On my way to Kansas with a malfunctioning ac was not in the cards that day. Thankful I chose Richardson Toyota to help with the repair while driving through Dallas.
Business response:
Thank you for sharing this experience with us! We are so glad Beth Ann was able to get you back on the road quickly and that her knowledge made a real difference when you needed it most. Traveling through Dallas with a malfunctioning AC on your way to Kansas sounds like a stressful situation, and we are happy our team could step in and take care of things efficiently. Safe travels, and we hope the rest of your trip to Kansas went smoothly!
Friendly welcome, on time, professional great teamwork all around Thank you for your good service
Business response:
Thank you immensely for taking the time to share your experience with us. It is great to hear that our team made you feel welcome and that everything ran smoothly from start to finish. We take pride in providing professional, timely service, and knowing that came through for you means a lot. We look forward to seeing you again!
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,920 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.