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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I went for oil change but I know that the car needs more. The advisor Dalton was very helpful explaining the issues and recommended the urgent maintenance for the car. J left at 12 pm but I am happy that I was able to maintain the car and so d Far the car performance is much better.
Business response:
Thank you for your review and for choosing Toyota of Richardson for your vehicle maintenance needs. We are pleased to hear that your advisor provided helpful explanations about your car's condition and guided you through the necessary maintenance recommendations. It's wonderful that you left feeling confident about the care your vehicle received, even though your visit extended longer than initially planned. We're thrilled that you're already noticing improved performance in your vehicle. Your trust in our team to keep your ... read more
Lee is always so helpful with my questions on my vehicle. Lee works with me to get the vehicle in and out in a timely manner. When the vehicle does need to left Lee assist with the shuttle. I enjoyed the car wash it's centrally located and easy in and out.
Business response:
Thank you for taking the time to share your wonderful experience with us at Toyota of Richardson. We are so pleased to hear that our team member has been consistently helpful in addressing your vehicle questions and working with you to ensure efficient service timing. It's great to know that the shuttle assistance has been valuable when you need to leave your vehicle with us. We're also delighted that you've enjoyed our conveniently located car wash service and found it easy to access. Your positive feedback about the timely... read more
Everything went well and the experience is awesome.
Business response:
We are happy to hear that your experience with us was so positive. It means the world to us when everything goes smoothly and our customers have an awesome time. Your satisfaction with the process shows us that our team is delivering the level of service we strive for every day. We truly appreciate you taking the time to share your wonderful feedback about your experience.
Awesome. Very fast and professional
Business response:
Thank you for your wonderful feedback! We are pleased to hear that you found our service both fast and professional. Your experience is important to us, and we truly appreciate you taking the time to share your positive thoughts. It means a great deal to know that we met your expectations with our efficient and professional approach. We look forward to continuing to serve you and your vehicle in the future.
Impersonal treatment at the service department, but the work done was excellent.
Business response:
We genuinely admire your recognition of the excellent work performed by our team. We understand that the service experience felt impersonal, and we take your feedback seriously as we strive to create meaningful connections with every customer. Your perspective helps us improve how we interact with our valued customers while maintaining the high-quality service standards you experienced. We are committed to providing both outstanding workmanship and a welcoming, personal touch in all our interactions.
They're my go-to shop for service. Great prices and great services advisors. My guy is Patrick Kelly. He's a great dude with a positive attitude. If you're in need of service, go see Pat.
Business response:
We are pleased to hear that you consider us your preferred choice for automotive service needs. Your confidence in our pricing and service team means a great deal to us. It's wonderful to know that Patrick has provided you with such exceptional care and maintains the positive, professional approach we strive for across our service department. We truly value customers like you who take the time to recognize outstanding team members and share their experience with others. Your recommendation speaks volumes about the quality se... read more
Beth Anne took care of me with fast and efficient service.
Business response:
Thank you for sharing your wonderful feedback about your experience with us. We are delighted to hear that you received such quick and professional service. It means so much to us when customers like yourself take the time to recognize the care and attention our team provides. Your kind words about the efficient service you received truly brighten our day. We appreciate your trust and look forward to serving you again in the future.
Special offer given on oil change. No attempt to upsell me, which I appreciate. Service performed promptly and efficiently from what I can tell.
Business response:
We are excited to hear about your positive experience with our oil change service. It's wonderful to know that you found value in the special offer we provided and that our team respected your time by performing the service promptly and efficiently. We truly appreciate that you noticed our commitment to honest service without unnecessary upselling - this reflects our dedication to building trust with every customer who visits Toyota of Richardson. Your feedback means a great deal to us and reinforces our commitment to provid... read more
The service was quite good. I did notice, however, (after I got Carfax notices that my car needed an oil & filter change) that the note on my car windshield said that service was not needed until the mileage read 23,000+ miles. Since my current reading was 19,850 miles, it seemed like I was a little early for this service. I went ahead with this service anyway, thinking that the service was based more on timing.
Business response:
Thank you immensely for taking the time to share your experience with us. We are delighted to hear that you found our service quite good. We understand your observation about the timing of your oil and filter change service. You made a thoughtful decision to proceed with the maintenance, and we appreciate your understanding that service intervals can be based on both mileage and time factors. Your attention to detail regarding the CarFax notices and the service recommendation shows how well you care for your vehicle. We valu... read more
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 20,124 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.