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Universal Windows Direct of St Louis

4.7

About this business

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Universal Windows Direct of St. Louis opened in 2017. Our employees strive to be the best at what th... read more

Location details

11993 Borman Dr, St. Louis, MO, 63146, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.71,673 reviews
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Richard D.'s profile image
Richard D. 
6 months ago

Universal Windows was open and easy to work with for the most part; price was better than competition and they finished ahead of schedule. 

Business response:

Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. 

Steve S.'s profile image
6 months ago

Price seemed high but was better than other quotes. Universal did great scheduling the measurement and installation but was a bit annoying in how many times they called. Installers did great and were quick, but I've found about 7 nails dropped around my house and property which is dangerous. Also, only one of the five installer spoke English and he left early so I was left trying to communicate with the installers at the end without them being able to speak English. 

Business response:

Steve, we appreciate your honest feedback of this experience with us here at Universal Windows Direct. We apologize for the nails left behind following your installation as we understand how dangerous this can be. We will highlight this feedback with our management team to ensure our team makes improvements in cleaning up following each installation. Thanks again for choosing Universal Windows Direct for your home-improvement needs.^J 

Customer in Kirkwood, MO's profile image
Customer in Kirkwood, MO 
7 months ago

Happy with windows. They are an improvement. Big purchase. Would suggest the look at promotions and compare energy efficiency and cost. 

Business response:

Hi Customer, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! 

Customer in Overland, MO's profile image
Customer in Overland, MO 
7 months ago

The products they offer are great, I'm very pleased with the window and door. They did what was advertised. 

Business response:

Hi, Customer. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! If there's any additional feedback you have on how we could make this a 5-star experience, please don't hesitate to contact us at (855) 293-7813 to share.^J 

David A.'s profile image
7 months ago

I was rather surprised when only one technician arrived to install two double windows. But in fact he did an outstanding job in a timely manner. Overall this project was professionally executed and I will return as a customer for future projects and recommend them for others also. 

Business response:

Hello, David. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! 

Kakoli B.'s profile image
7 months ago

We had all the windows in the house replaced with new ones and a bay window installed, which was not an everyday kind of installation. It was replacing a door with a bay window. Lots of parts to that job. Rodney, Tyler and Jordan did a fantastic job with the installation! We love our bay window! We may have had to wait a little for the supplier, but it was every bit worth the wait. 

Business response:

Hello, Kakoli! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Rodney, Tyler and Jordan provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J 

Corey H.'s profile image
7 months ago

I didn't have high expectations as I found them on a tv add, but they were great! 

Business response:

Hi, Corey. Your feedback is highly appreciated. Thank you for the review!^J 

Stephanie B.'s profile image
Stephanie B. 
7 months ago

Great service!! The installer cleaned everything up when he was finished and was super nice. One window had the slightest scratch that you could barely see and they replaced the whole thing very quickly. Totally recommend Universal!!! 

Business response:

Hello, Stephanie. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! 

Customer in Highland, IL's profile image
Customer in Highland, IL 
7 months ago

Business response:

Hi Customer, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback! 

Frequently asked questions about Universal Windows Direct of St Louis

How is Universal Windows Direct of St Louis rated?

Universal Windows Direct of St Louis has a 4.7 star rating with 1,673 reviews. 

When is Universal Windows Direct of St Louis open?

Universal Windows Direct of St Louis is closed now. It will open at 8:00 a.m.