This profile has been claimed by the business owner or representative.
Universal Windows Direct of St Louis
- Windows Installation
- St. Louis, MO
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Universal Windows Direct of St. Louis opened in 2017. Our employees strive to be the best at what th... read more
Location details
11993 Borman Dr, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My experience with Universal Windows Direct was great thanks to Caleb the installer. He did an outstanding job and has an excellent work ethic. He was very professional and polite and dedicated to doing the job right.
Business response:
Elaine , thank you for sharing your feedback of this experience with our team here at Universal Windows Direct. Don't forget to recommend us to your family and friends! -ES
We replaced 24 windows in our home which was quite the investment. Universal Windows made it a great experience. It’s been almost a year and we are very happy with the quality and service provided.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Salesman, office staff, installers, and aervice person were all very professional and helpful.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Cori’s in home presentation was very informative and helpful.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs. ^AMC
The product and installation was good, but communication with the installers was challenging as the majority did not speak English.
Business response:
Suzan , we regret to hear about your experience with communication. Your feedback is important to us and we will take immediate steps to enhance our communication channels to provide clearer updates throughout the project. Thank you for bringing this to our attention. -ES
The whole experience, from the initial quote to the installation, was great! The people were friendly and professional, all communications were clear, the installation was quick and efficient, and the windows themselves are wonderful.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Universal Windows was open and easy to work with for the most part; price was better than competition and they finished ahead of schedule.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Price seemed high but was better than other quotes. Universal did great scheduling the measurement and installation but was a bit annoying in how many times they called. Installers did great and were quick, but I've found about 7 nails dropped around my house and property which is dangerous. Also, only one of the five installer spoke English and he left early so I was left trying to communicate with the installers at the end without them being able to speak English.
Business response:
Steve, we appreciate your honest feedback of this experience with us here at Universal Windows Direct. We apologize for the nails left behind following your installation as we understand how dangerous this can be. We will highlight this feedback with our management team to ensure our team makes improvements in cleaning up following each installation. Thanks again for choosing Universal Windows Direct for your home-improvement needs.^J
Happy with windows. They are an improvement. Big purchase. Would suggest the look at promotions and compare energy efficiency and cost.
Business response:
Hi Customer, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Frequently asked questions about Universal Windows Direct of St Louis
How is Universal Windows Direct of St Louis rated?
Universal Windows Direct of St Louis has a 4.7 star rating with 1,753 reviews.
When is Universal Windows Direct of St Louis open?
Universal Windows Direct of St Louis is closed now. It will open at 10:00 a.m.