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Universal Windows Direct of St Louis
- Windows Installation
- St. Louis, MO
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Universal Windows Direct of St. Louis opened in 2017. Our employees strive to be the best at what th... read more
Location details
11993 Borman Dr, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The salesperson was great when but could not get him to return my phone calls. The installers were very polite and respectful. They were very clean during installation I would definitely recommend Universal Windows
Business response:
Hi Robert, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Good customer service through the entire process.
Business response:
Thank you for the stellar 5-star review! We're delighted to hear that you're pleased with our window installation services. Your satisfaction is our priority, and we appreciate your trust in Universal Windows Direct for your home remodeling needs.
Fast and efficient! I LOVE Universal Windows. All my windows help keep the outside from the inside!
Business response:
Hi, Bill. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
They addressed the problem with window& 2 of my screens readily.
Business response:
Hi Joann, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
The crew arrived in a timely manner to install one of the doors we had ordered and the replacement windows. Before the crew arrived, I received a call from Universal saying that for some reason, the bigger of the 2 doors was not received and so would not be installed. That was two weeks ago. I have heard nothing from the company about the status of the second door. I would have expected that I would have received a phone call with an update as to where the door was and when I might expect it to be installed. This door was a ... read more
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
I would recommend Universal Windows; because they were informative-worked with me very well-timely in keeping me up to date with the process.
Business response:
Hi Phyllis, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
From the salesperson to the installers, nice and patient professionals.
Business response:
Hi, Glenda. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
I was very pleased that the windows came in early, I would recommend your windows to everyone
Business response:
Hello, Connie. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! We truly value your recommendation of our products and services.^J
Had 4 windows replaced with 3 windows. Very happy with the windows and their installation.
Business response:
Hi Tina, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
Frequently asked questions about Universal Windows Direct of St Louis
How is Universal Windows Direct of St Louis rated?
Universal Windows Direct of St Louis has a 4.7 star rating with 1,753 reviews.
When is Universal Windows Direct of St Louis open?
Universal Windows Direct of St Louis is closed now. It will open at 10:00 a.m.