This profile has been claimed by the business owner or representative.
University Veterinary Hospital & Diagnostic Center
- Veterinarians
- Salt Lake City, UT
About this business
Location details
952 East 900 South, Salt Lake City, UT, 84105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I have been going to this dog treatment space for many years. I took my dog Kaya to be spayed when she was 2 years. We were informed by her vet that this was not necessary and she would be fine. At nine years of age, she became extremely ill and had to be spayed. This is one incident that cost a great deal of money. The second dog, Girlygirl became ill and we took her in. She was treated by Jessica Zelink, CVM license #7352329-2801. Jessica sent our Girlygirl home, despite the animal needing treatment and oxygen. Our dog die... read more
Business response:
Hi Eleanor, we are deeply saddened to hear of the loss of your pet and sorry to hear that you are unhappy with your last visit. Our number one goal at University Veterinary Hospital is to offer exceptional medical care. Our doctors are extremely caring and go above and beyond to ensure the wellbeing of their patients. We are sorry that you feel otherwise. If you would like to discuss this matter further, please do not hesitate to contact us.
Updated review. I loved this hospital when I first came. Dr. McIlvenna was great, the techs were experienced and sweet. The past 2 years everything here has gone consistently downhill. They're impossible to get through to on the phone--10+ minute waits on hold multiple times. They don't refill prescription requests from the pharmacy unless you hassle them yourself, which is hard to do if you can't get through. I was willing to pay a premium for how great they were with my dog, but last year a new young vet was so insulting t... read more
I have called the University Veterinary Hospital three times today responding to an email to remind me to schedule an appointment for my cat. All three times I was asked if I could be on a short hold. My calls were 45 minutes to an hour apart. The hold was not "short" and each time I elected to call back at a later time. Each time I was placed on hold before I could even respond to their request. I've taken my animals to this clinic for years, but have never experienced anything like this before. There are many other Veterin... read more
Business response:
Hello Tom, I apologize you were placed on hold several times the day you called. We have several new staff in our reception area that we are training and trying to get up to speed. No excuses, it should not be difficult for you to schedule an appointment. If you'd like to make an appointment yourself, you can visit our website at www.uvhdc.com and click the "make an appointment" link at the top of the page. To avoid any further issue, I'm going to have my staff contact you tomorrow on 9/9/2019 and get an appointment schedule... read more
We just recently moved to the area and found University Vet on Yelp. Our first interaction with was just fine. Our dog had been feeling unwell. It took a week to get in, but we found a bacterial infection, got the meds, and we were back on our way to being a perky pet. However, our dog broke a molar on a Friday evening. We went in first thing on Saturday, during business hours, to have someone have a look and tell us what to do. As in -- should we go to emergency facility or was this an issue that could be dealt with at an... read more
AVOID THIS CLINIC! PREDATORY PRICING! This is a true ZERO star business. We tried this clinic for almost 2 years as we relocated to SLC. Unbelievably high prices and terrible customer service. Our last (and final) visit we had a terrible interaction with Dr. Howard. We asked to be contacted by management for a follow up on our bill. They have yet to respond, which has partially led to this review. Please support other vets in SLC.
Business response:
Hello Bob, We are sorry to hear you are unhappy with the services you received at our hospital. We would like to discuss the situation with you further. Please contact our Hospital Manager, Dana Thomas at 801-596-9005. Sincerely, Dana Thomas Hospital Manager University Veterinary Hospital & Diagnostic Center
I have very mixed feelings about this place. Most of the staff is wonderful. The technicians are great, and I've been very impressed with Dr. McIlvena and Dr. Zelnick. I even left this raving review a couple years ago: "Dr. Mcllvena was wonderful. Listened to my concerns about Tootsie with sincere empathy and had really good feedback about things I could try and how to move forward. I loved that she didn't just write Tootsie off for being old. Also... Great 25th anniversary party! Thanks guys!!" However, I do have some co... read more
Awful service. I waited 3wks to have my dogs seen only to have my appointment given to someone else because I didn't confirm my appointment? I made the appointment, there wasn't any changes to said appointment so why would I need to reconfirm again? Not to mention, this was a complete change in process that I was never made aware of. It's the same as a no call no show, but to your customers. I'd never do that to a service provider, bummer they don't demonstrate the same courtesy.
Business response:
Hi Kelsey, I'm sorry you had issues with our new confirmation policy. This is new to our hospital and we are still trying to work out some kinks in the system. We send e-mails (which ask you to confirm), texts (that ask you to confirm) and give a phone call to every client to make an effort to contact them to confirm their appointment with us. We tell them in the phone call the day before their appointment if they don't contact us back by 6:00 pm that evening, their appointment may be given to another pet in need. As with a... read more
Nice facilities. Schedulers twice changed the appt time at the last minute; wait times are long: 2 hours for a rabies vaccine? That cost $89 but you can go down to the Humane Society and pay $16. Also, they recommended for my dogs who were having gastrointestinal issues Purina canned dog food. When I looked that food up it had multiple recalls!! Can't understand what that's about unless they have a deal with Purina. Very disappointing.
i would give this vet 0 stars if possible. i brought my dog after being hit by a car nearby and after over and hour of waiting to hear anything at all they came to tell me he was going to be okay and had me take him to the 24 hour vet in sugarhouse so he could be monitored for the night, as they aren't 24 hour. He died within 5 minutes of getting there. the vet there told me the other vet didn't realize how hurt he was. didn't realize huh. they still charged me for their services and offered zero aide. i would never recommen... read more
Frequently asked questions about University Veterinary Hospital & Diagnostic Center
How is University Veterinary Hospital & Diagnostic Center rated?
University Veterinary Hospital & Diagnostic Center has a 4.5 star rating with 1,653 reviews.
When is University Veterinary Hospital & Diagnostic Center open?
University Veterinary Hospital & Diagnostic Center is closed now. It will open tomorrow at 7:00 a.m.