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University Veterinary Hospital & Diagnostic Center
- Veterinarians
- Salt Lake City, UT
About this business
Location details
952 East 900 South, Salt Lake City, UT, 84105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Telling me they need a "quality of life exam " on my 12 year old dog who has been having seizures and incontinence, before they will be a euthanasia. Really, you're going to charge me $50 extra dollars ?! This clinic has sucked since Dr. Macklevenna left. Don't go here. They only care about money. I made this appointment last month and no one said anything about an exam like that. Since when is it not your choice of what's best for YOUR dog. Seriously. Crooks!!!
Business response:
Hi Allison, We take your feedback seriously and would really appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Please ask for the hospital manager when you call. Our number is 801-596-9005.
Worst vet in salt lake! Save your money and go elsewhere. They overcharged me, took x-rays that I didn't ask for, and almost $600 dollars later they couldn't even tell me what was wrong with my pet. I called the next day to speak to their office manager and she was busy. I called about 8 more times and never got a response... it has been 3 months and still nothing.
I have been going to this dog treatment space for many years. I took my dog Kaya to be spayed when she was 2 years. We were informed by her vet that this was not necessary and she would be fine. At nine years of age, she became extremely ill and had to be spayed. This is one incident that cost a great deal of money. The second dog, Girlygirl became ill and we took her in. She was treated by Jessica Zelink, CVM license #7352329-2801. Jessica sent our Girlygirl home, despite the animal needing treatment and oxygen. Our dog die... read more
Business response:
Hi Eleanor, we are deeply saddened to hear of the loss of your pet and sorry to hear that you are unhappy with your last visit. Our number one goal at University Veterinary Hospital is to offer exceptional medical care. Our doctors are extremely caring and go above and beyond to ensure the wellbeing of their patients. We are sorry that you feel otherwise. If you would like to discuss this matter further, please do not hesitate to contact us.
Updated review. I loved this hospital when I first came. Dr. McIlvenna was great, the techs were experienced and sweet. The past 2 years everything here has gone consistently downhill. They're impossible to get through to on the phone--10+ minute waits on hold multiple times. They don't refill prescription requests from the pharmacy unless you hassle them yourself, which is hard to do if you can't get through. I was willing to pay a premium for how great they were with my dog, but last year a new young vet was so insulting t... read more
I have called the University Veterinary Hospital three times today responding to an email to remind me to schedule an appointment for my cat. All three times I was asked if I could be on a short hold. My calls were 45 minutes to an hour apart. The hold was not "short" and each time I elected to call back at a later time. Each time I was placed on hold before I could even respond to their request. I've taken my animals to this clinic for years, but have never experienced anything like this before. There are many other Veterin... read more
Business response:
Hello Tom, I apologize you were placed on hold several times the day you called. We have several new staff in our reception area that we are training and trying to get up to speed. No excuses, it should not be difficult for you to schedule an appointment. If you'd like to make an appointment yourself, you can visit our website at www.uvhdc.com and click the "make an appointment" link at the top of the page. To avoid any further issue, I'm going to have my staff contact you tomorrow on 9/9/2019 and get an appointment schedule... read more
We just recently moved to the area and found University Vet on Yelp. Our first interaction with was just fine. Our dog had been feeling unwell. It took a week to get in, but we found a bacterial infection, got the meds, and we were back on our way to being a perky pet. However, our dog broke a molar on a Friday evening. We went in first thing on Saturday, during business hours, to have someone have a look and tell us what to do. As in -- should we go to emergency facility or was this an issue that could be dealt with at an... read more
AVOID THIS CLINIC! PREDATORY PRICING! This is a true ZERO star business. We tried this clinic for almost 2 years as we relocated to SLC. Unbelievably high prices and terrible customer service. Our last (and final) visit we had a terrible interaction with Dr. Howard. We asked to be contacted by management for a follow up on our bill. They have yet to respond, which has partially led to this review. Please support other vets in SLC.
Business response:
Hello Bob, We are sorry to hear you are unhappy with the services you received at our hospital. We would like to discuss the situation with you further. Please contact our Hospital Manager, Dana Thomas at 801-596-9005. Sincerely, Dana Thomas Hospital Manager University Veterinary Hospital & Diagnostic Center
I have very mixed feelings about this place. Most of the staff is wonderful. The technicians are great, and I've been very impressed with Dr. McIlvena and Dr. Zelnick. I even left this raving review a couple years ago: "Dr. Mcllvena was wonderful. Listened to my concerns about Tootsie with sincere empathy and had really good feedback about things I could try and how to move forward. I loved that she didn't just write Tootsie off for being old. Also... Great 25th anniversary party! Thanks guys!!" However, I do have some co... read more
We have brought our darling yorkie here for almost 4 years. I promise you we will never take her there again. She was totally fine the day we took her in for her annual check-up. The very next day after we brought her home she was a totally different dog. I don't know what they did, but she was very lethargic and her eyes were cloudy and very blank. She has no sight at all and all she does is bump into walls and bark.. We have confronted the attending Doctor only to hear excuses and no answers to any of our questions. She as... read more
Frequently asked questions about University Veterinary Hospital & Diagnostic Center
How is University Veterinary Hospital & Diagnostic Center rated?
University Veterinary Hospital & Diagnostic Center has a 4.5 star rating with 1,687 reviews.
When is University Veterinary Hospital & Diagnostic Center open?
University Veterinary Hospital & Diagnostic Center is open now. It will close at 2:00 p.m.