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University Veterinary Hospital & Diagnostic Center
- Veterinarians
- Salt Lake City, UT
About this business
Location details
952 East 900 South, Salt Lake City, UT, 84105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We have been taking our dog here for 3 years now, however I am very disappointed with the service we received today. Dr. Potts barely spent 2 mins with our dog before dismissing us and sending me home to treat my dog on my own. Her bedside manner and customer service leave a lot to be desired.
TLDR: Great care, astronomical prices with 0 warning and no price breakdown. Charged $700 for an appointment that costs ~$200 at other clinics. I want to preface this review by stating I think the veterinarians and staff are extremely competent and provide good care. My issue is not with the quality of care, but with the cost and lack of communication regarding it. I went to UVH for an international health certificate for my cat as they were accredited by the USDA for certifying pet travel. I visited the clinic twice, the ... read more
Business response:
Dear Corinna, Thank you for sharing your feedback regarding your experience at University Veterinary Hospital. We regret to hear that our service did not meet your expectations. Our primary objective is to deliver exceptional care while maintaining transparency in our pricing. We understand the importance of providing a clear quote before proceeding with any services, and we apologize that this was not communicated to you prior to your visit. International health certificates involve a detailed process, including extensiv... read more
So this place I'm giving them a one star rating they do not take any new appointments until the third week of August why list of business if you're not taking you business I just feel like it's a waste of my time as a Yelp person to find a business on here, and not being able to reach out to them because they're not taking a business
Business response:
Hello Sid, unfortunately the veterinary industry has experienced a massive increase in patients as well as a massive decrease in staff since 2020. We are doing our best and have added more Veterinarians and support staff to combat this issue. We also offer urgent care appointments and drop off exams to try and assist more patients in need where we can. You'll likely find that most veterinary hospitals in our area are experiencing the same struggles as we are. All we can do, is do our best. If you would like to discuss this f... read more
If the front desk was not factored into this review, then it would be 5 stars. The doctors and the technicians are always on top of everything, very knowledgable, and friendly. The front desk however is ABYSMAL. Not only are there always ridiculous hold times on the phone, but they are unfriendly and frankly do not know anything about animals. I was on hold for over ten minutes (which is longer than when I even call an emergency vet!!) to ask a follow up question about an antibiotic I was sent home with. The receptionist had... read more
Business response:
Oskar we’re sorry to hear that you had a negative experience with us. We strive to offer exceptional customer service and care and are disappointed that you received unsatisfactory care. We have shared your feedback with our team to improve our customer service.
Where do I start. My dog had a spider bite on her nose, they wanted to do a biopsy $650, which I paid. I had to leave county, and had an associate call to get results. They weren't forthcoming about having the results which was super frustrating. They wanted dog on prednisone which they gave my associate. They gave him a hard time about an $18 prescription and left me messages about it. Mind you over the last two decades I have probably spent welll over 5k which I always paid at time of service. Today I went in to ... read more
Business response:
Hi Desingslc D, we apologize for the frustration and take your feedback seriously. Our policy of expecting payment at time of service is standard. Please call the hospital directly at 801-596-9005 to speak to the practice manager if you would like to discuss this matter further.
Melissa was very difficult to work with and asked me to repeat myself a million times. What's the point of secrataries if they don't know anything. Every time a nurse answers the phone like Shane, juan, christian, or stacy then I get my answers right away and its a very easy conversation. I think they should get rid of the secrataries and just have the nurses. I ended up going to another vet for my pet who has come here for years. My daughter is switching vets too. The care is very good with the drs.Very sad to see this plac... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Love the drs and techs. However The front desk used to be helpful and nice, but the last few months they have gotten all new people that have no idea what they are doing and seem so unorganized. They are the first people the public talks to and they should be doing better
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Do not bring your pet here! They are invested in offering unnecessary procedures, rather than providing compassionate care for your fur baby. The vets I had the misfortune of interacting with did not appear to be experienced or knowledgeable and provided only cursory and generic commentary regarding my pet's (urgent and disconcerting) condition. Only if you want to be grossly overcharged and receive next-to-no-care for your pet, this is a clinic for you and your animal friends.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Refused to give me my pets prescriptions that were already counted out and ready because they were doing inventory.... even after they texted me to come pick them up before 7pm. I got there shortly after 5pm.... But no, inventory is more important than pets health. I've Been coming here for a while now, they used to be great, but now they are actual awful. If you love and care about your pet, I wouldn't go here, or even recommend an enemy to go here. It's gotten that bad. Communication is terrible.I would highly recommend go... read more
Business response:
Joshua, we take your feedback seriously, and apologize we did not meet your standards. Unfortunately we are required to close for inventory and count all items including medications in our hospital. We tried to inform clients by posting signs on our door, as well as informing via phone conversations, and on hold recordings. It appears we did in fact text you to inform you your medication was ready for pick up, and we failed to update our hours for this particular day. We apologize for the error and inconvenience, and have pu... read more
Frequently asked questions about University Veterinary Hospital & Diagnostic Center
How is University Veterinary Hospital & Diagnostic Center rated?
University Veterinary Hospital & Diagnostic Center has a 4.5 star rating with 1,687 reviews.
When is University Veterinary Hospital & Diagnostic Center open?
University Veterinary Hospital & Diagnostic Center is open now. It will close at 2:00 p.m.