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University Veterinary Hospital & Diagnostic Center
- Veterinarians
- Salt Lake City, UT
About this business
Location details
952 East 900 South, Salt Lake City, UT, 84105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I knew more about treatment of the kidney disease affecting my cat than the vet did. It's a common disease in senior cats. Also check your final bill closely for additional charges.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
We made a same day visit for our 2 year old Maine Coone cat who was very sick. Vet told me repetitively that "this was a life threatening emergency" and then proceeded to tell me that she could not drain his bladder and he would need to go to emergency vet. This service is clearly offered at the University vet, yet she had "block time for other clients" and her colleagues were not available. It was Friday afternoon and she was too busy. After again declaring what an emergency it was and how the cat could die (next to our ups... read more
Business response:
Hi Keith, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Someone from our team will be contacting you shortly.
went their for a check up. was told a dental exam and cleaning would be 95 if i wanted that. called back 2 months later for dental exam and cleaning. Luck I asked for an estimate. 95, for the exam, $600 for teeth cleaning!!!!!!!! This was UPC's last chance with me. Previously Chewy dog food called them to fill a prescription for my dog and they did everything they could to prevent it, and did prevent it. I get the feel that this place is run by a big corporate enterprise like so many dentist offices are today. Get ev... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Don't bother. They promised to call me and lied about what times they would call and kept calling me during my work hours, which I obviously could not pick up. Ended up having to text them questions and Shane was not helpful at all. Kept talking down to me and not even listening to what I had to say. Gave me zero help with my animal
They were extremely un organized, didn't give pricing only estimates. Which were way off. Forgot to give me her meds and then was rude when i had to go back to pick them up. The main lady was extremely blunt and rude saying she needs this this this, can we get the results back before we jump into anything please. Our pets are worth it... ok well yes but i dont have thousands saved up. It was bad enough it was so much without knowledge. Wont be returning.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Our number is 801-596-9005. Please ask for the hospital manager.
This was my family's vet for a few years. Used to be a great place to take the pets, then prices started to skyrocket & their customer service deteriorated quickly. So many young young kids working at their front desk that it feels more like a Starbucks than a professional medical establishment. The actually veterinarians & vet techs are good people who know their stuff, but the organization & their methods have become not so great over the course of the last decade or so.
Business response:
Daneil, We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Please ask for the hospital manager when you call. Thank you!
This was my family's vet for a few years. Used to be a great place to take the pets, then prices started to skyrocket & their customer service deteriorated quickly. So many young young kids working at their front desk that it feels more like a Starbucks than a professional medical establishment. The actually veterinarians & vet techs are good people who know their stuff, but the organization & their methods have become not so great over the course of the last decade or so.
Business response:
Daneil, We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Please ask for the hospital manager when you call. Thank you!
Telling me they need a "quality of life exam " on my 12 year old dog who has been having seizures and incontinence, before they will be a euthanasia. Really, you're going to charge me $50 extra dollars ?! This clinic has sucked since Dr. Macklevenna left. Don't go here. They only care about money. I made this appointment last month and no one said anything about an exam like that. Since when is it not your choice of what's best for YOUR dog. Seriously. Crooks!!!
Business response:
Hi Allison, We take your feedback seriously and would really appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Please ask for the hospital manager when you call. Our number is 801-596-9005.
Worst vet in salt lake! Save your money and go elsewhere. They overcharged me, took x-rays that I didn't ask for, and almost $600 dollars later they couldn't even tell me what was wrong with my pet. I called the next day to speak to their office manager and she was busy. I called about 8 more times and never got a response... it has been 3 months and still nothing.
Frequently asked questions about University Veterinary Hospital & Diagnostic Center
How is University Veterinary Hospital & Diagnostic Center rated?
University Veterinary Hospital & Diagnostic Center has a 4.5 star rating with 1,653 reviews.
When is University Veterinary Hospital & Diagnostic Center open?
University Veterinary Hospital & Diagnostic Center is closed now. It will open tomorrow at 7:00 a.m.