University Veterinary Hospital & Diagnostic Center

Steve B. 

on Yelp

4 years ago

went their for a check up. was told a dental exam and cleaning would be 95 if i wanted that. called back 2 months later for dental exam and cleaning. Luck I asked for an estimate. 95, for the exam, $600 for teeth cleaning!!!!!!!! This was UPC's last chance with me. Previously Chewy dog food called them to fill a prescription for my dog and they did everything they could to prevent it, and did prevent it. I get the feel that this place is run by a big corporate enterprise like so many dentist offices are today. Get ev... read more

Cathy L. 

on Yelp

4 years ago

Don't bother. They promised to call me and lied about what times they would call and kept calling me during my work hours, which I obviously could not pick up. Ended up having to text them questions and Shane was not helpful at all. Kept talking down to me and not even listening to what I had to say. Gave me zero help with my animal 

Mychele T. 

on Yelp

4 years ago

They were extremely un organized, didn't give pricing only estimates. Which were way off. Forgot to give me her meds and then was rude when i had to go back to pick them up. The main lady was extremely blunt and rude saying she needs this this this, can we get the results back before we jump into anything please. Our pets are worth it... ok well yes but i dont have thousands saved up. It was bad enough it was so much without knowledge. Wont be returning. 

Daneil F. 

on Yelp

5 years ago

This was my family's vet for a few years. Used to be a great place to take the pets, then prices started to skyrocket & their customer service deteriorated quickly. So many young young kids working at their front desk that it feels more like a Starbucks than a professional medical establishment. The actually veterinarians & vet techs are good people who know their stuff, but the organization & their methods have become not so great over the course of the last decade or so. 

Allison J. 

on Yelp

5 years ago

Telling me they need a "quality of life exam " on my 12 year old dog who has been having seizures and incontinence, before they will be a euthanasia. Really, you're going to charge me $50 extra dollars ?! This clinic has sucked since Dr. Macklevenna left. Don't go here. They only care about money. I made this appointment last month and no one said anything about an exam like that. Since when is it not your choice of what's best for YOUR dog. Seriously. Crooks!!! 

Zara R. 

on Yelp

6 years ago

Worst vet in salt lake! Save your money and go elsewhere. They overcharged me, took x-rays that I didn't ask for, and almost $600 dollars later they couldn't even tell me what was wrong with my pet. I called the next day to speak to their office manager and she was busy. I called about 8 more times and never got a response... it has been 3 months and still nothing. 

Eleanor U. 

on Yelp

6 years ago

I have been going to this dog treatment space for many years. I took my dog Kaya to be spayed when she was 2 years. We were informed by her vet that this was not necessary and she would be fine. At nine years of age, she became extremely ill and had to be spayed. This is one incident that cost a great deal of money. The second dog, Girlygirl became ill and we took her in. She was treated by Jessica Zelink, CVM license #7352329-2801. Jessica sent our Girlygirl home, despite the animal needing treatment and oxygen. Our dog die... read more

Irene Y. 

on Yelp

6 years ago

Updated review. I loved this hospital when I first came. Dr. McIlvenna was great, the techs were experienced and sweet. The past 2 years everything here has gone consistently downhill. They're impossible to get through to on the phone--10+ minute waits on hold multiple times. They don't refill prescription requests from the pharmacy unless you hassle them yourself, which is hard to do if you can't get through. I was willing to pay a premium for how great they were with my dog, but last year a new young vet was so insulting t... read more

Tom B. 

on Yelp

6 years ago

I have called the University Veterinary Hospital three times today responding to an email to remind me to schedule an appointment for my cat. All three times I was asked if I could be on a short hold. My calls were 45 minutes to an hour apart. The hold was not "short" and each time I elected to call back at a later time. Each time I was placed on hold before I could even respond to their request. I've taken my animals to this clinic for years, but have never experienced anything like this before. There are many other Veterin... read more